Fast billing, no delays: How Zoho Assist helps Grace Supermarket serve better

The Company

Grace Supermarket began in 1999 with a single store in Vadapalani, Chennai, and has since grown to 40 outlets across the city. With a strong commitment to quality and customer satisfaction, they provide fresh, safe products at a great value. Grace Supermarket takes pride in building strong local ties, ensuring excellent service, and continuously innovating to enhance the shopping experience for our customers.

The Challenge

Grace Supermarket uses remote desktop software everyday to troubleshoot its billing devices across branches. Any downtime in these devices results in wait times for customers, which hurts the store's service efficiency. Agility and rapid billing are important to customers in supermarkets, and extended delays translate into customer dissatisfaction. Hence, Grace Supermarket required an effective remote support solution that is quick and reliable to achieve minimal downtime and efficient operations.

Initially, the business was using AnyDesk and TeamViewer as their primary remote desktop software tools. Over time, they found the product to be unreliable. It would experience connectivity failure approximately 30% of the time, which forced customers to wait in the billing queue. These failures affected day-to-day software updates and device troubleshooting, leading to operational downtime in the supermarket. After some research, the business adopted Zoho Assist to provide seamless access to store systems and ensure smooth operations.

The Solution: Zoho Assist

Zoho Assist proved to be the ideal choice, offering:

100% reliability with no connectivity issues to ensure uninterrupted remote sessions.

Seamless remote access that allows IT teams to troubleshoot and update software effortlessly.

Unattended access to enable the team to perform system updates and check hard drives overnight.

On-the-go support with Zoho Assist’s Android and iOS apps, ensuring quick response times regardless of location.

Doubled productivity for IT teams, who could now resolve issues efficiently without physical intervention.

"Zoho Assist is 100% reliable with zero connectivity issues, making IT management faster, easier, and more efficient."

JebastinOperations Manager, Grace Supermarket
  • rosecitytech
  • IndustryRetail
  • TypePrivately owned

With the implementation of Zoho Assist, Grace Supermarket has eliminated remote access difficulties, greatly enhancing IT efficiency. Being able to control updates and troubleshoot remotely has helped streamline operations and cement the supermarket's pledge to deliver uninterrupted service.

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