Unattended Access
Unattended Access allows your technicians to connect securely and manage customer computers without needing a user present at the remote end. Once a device is set up/configured, your support technicians can quickly view, control, troubleshoot, and perform maintenance on that machine anytime, making support faster and more flexible.
Note
The Zoho Assist Unattended Agent is installed with system-level privileges. Even if the user logged into the remote device does not have administrative rights, technicians connecting through Zoho Assist can access the device with elevated permissions to perform administrative and troubleshooting tasks. This elevated access applies only during unattended access connections initiated through Zoho Assist and ensures effective device management.
Devices
The Devices section is where you manage all your configured unattended computers. It's designed to help you efficiently organize, view, and interact with your entire device inventory.
Customize, search and filter : Easily adjust table layouts, customize your view, and quickly find any specific device using robust search and filtering options
Access Devices : Directly initiate a remote session with any unattended device from this section.
Device details : View comprehensive information about each device, including hardware specifications, network details etc
Tools
Tools provides advanced diagnostic utilities to streamline remote troubleshooting. Your technicians gain immediate access to critical system components like Command Prompt, Task Manager, Device Manager, and Registry Editor. These integrated tools also allow for detailed management of Users, Groups, Services, Hardware, Software, Printers, File Manager, and shared resources, maximizing efficiency during every session.
Deployment
The Deployment section gives you flexible methods for installing the Unattended Access installer and getting computers ready for remote management.
Individual Configuration: To set up a single computer, simply send the customer a link to download and run the installer file.
Bulk Deployment: For larger groups of computers, you can deploy Unattended Access efficiently using advanced methods like the Deployment Distributor, Bulk Deployment Manager, or Startup Scripts etc.
Settings
The Settings section contains all the essential configurations you need to ensure your sessions are secure, your operations are efficient, and your remote access is fully optimized.
These critical settings include:
Session Confirmation: Ensures the end-user provides explicit consent before a remote session begins, respecting their privacy.
Groups: Simplifies device management by letting you logically categorize your unattended computers for easier access control.
Wake On LAN: Ensures timely access by allowing technicians to remotely power on devices that are currently offline or asleep.