Deployment

Configure computers for unattended access by installing the unattended access installer. You can configure unattended access on individual computers by asking your customer to execute the file downloaded from the unattended access installer link. You can deploy unattended access on a large group of computers using the distributor, bulk deployment manager, or startup scripts.

Note:

• Please ensure you always use the latest version of the Zoho Assist Unattended Installer for enhanced performance, latest security patches and fixes and access to newest features. Using an older version, especially one over a year old, may result in compatibility issues or limitations.
• Log in to your Zoho Assist account and navigate to Downloads to get our latest version of Zoho Assist Unattended Installer for the seamless experience.

Various Installation Methods 

Zoho Assist offers several methods to suit different deployment scenarios.

1. Individual Configuration (Single Device) 

These methods are used for installing the agent on a single device.

• Installer: Use this method if the technician has physical access to the remote device or can share the downloaded file.

• Deployment Link: Use this method if another user is present beside the device, but the technician does not have physical access.

2. Bulk Deployment (Multiple Devices) 

These methods are used for silently installing the agent on multiple devices at once.

• Distributor: Recommended for domain-enabled networks.

• Bulk Deployment Manager: Recommended for both Workgroups and Active Directory enabled networks.

• Startup Script (Group Policy): Recommended for Active Directory enabled networks.

• Microsoft Intune: Recommended for Windows, MacOS, iOS and Android devices with Intune deployment.

• Microsoft SCCM: Recommended for Microsoft Configuration Manager (SCCM).

• Microsoft Azure: Recommended for managing devices under the Azure AD environment.

• Common MDM: Recommended for MacOS, iOS and Android devices through various Mobile Device Management (MDM) platforms.

• Customer Plugin Bulk Deployment: Recommended for bulk deployment of the customer plugin on macOS devices.

Installation Specification Modes: Unattended MSI installer commands detailing various execution modes for both installation and uninstallation.