Compare Zoho Assist editions.

Zoho Assist - Plan Comparison

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  • Free Plan
  • Remote Support
  • Unattended Access
 

FREE

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STANDARD

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PROFESSIONAL

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Pricing 
 
Billed Annually-/month/month/month/month/month
Billed Monthly-
Remote Support
Instant ChatYesYesYesYesYesYes
Desktop ApplicationYesYesYesYesYesYes
UAC CompatibilityYesYesYesYesYesYes
Clipboard SharingYesYesYesYesYesYes
Remote Screen Blanking-YesYesYesYesYes
File Transfer-YesYesYesYesYes
Multi-Monitor Navigation-YesYesYesYesYes
Send Alt+Ctrl+DelYesYesYesYesYesYes
Reboot and Reconnect-YesYesYesYesYes
Session Transfer-YesYesYesYesYes
Screen Capture-YesYesYesYesYes
Schedule Sessions--YesYes--
Swap Screen--YesYesYesYes
Session Notes--YesYesYesYes
Voice Chat-YesYesYesYesYes
Video Chat---Yes-Yes
Contacts Management---Yes-Yes
Annotation---Yes-Yes
Remote Print---Yes-Yes
Service Queue---Yes--
Session Audit---Yes-Yes
Screen Sharing--YesYes--
Platform supported (Windows/ Mac/ Linux)YesYesYesYesYesYes
ChromeOS, iOS, Android and IoT device support--YesYes-Yes
Remote AudioYesYesYesYesYesYes
Post Session Redirection---Yes-Yes
Department Admin---Yes-Yes
Self Service Portal---Yes--
Quick supportYesYesYesYesYesYes
Webform---Yes--
Billing--YesYes--
Unattended Access
Computer Grouping----YesYes
Group Permissions----YesYes
Bulk Deployment via Start-up script and Native tool----YesYes
Deployment Link----YesYes
Bulk Deployment via Distributor-----Yes
Deployment via GPO----YesYes
Deployment via Intune----YesYes
Deployment via SCCM----YesYes
Deployment via Microsoft Azure----YesYes
Deployment via Native Tool----YesYes
OS Imaging----YesYes
Diagnostic tools---Yes-Yes
Wake-on-LAN----YesYes
Remote Power Options----YesYes
Virtual Monitor-----Yes
Device Cleanup Policy----YesYes
Device Activity----YesYes
Organization
User ManagementYesYesYesYesYesYes
Organization RolesYesYesYesYesYesYes
Departments---Yes-Yes
Rebranding--YesYes-Yes
Custom Email Templates--YesYes-Yes
Email Configuration-YesYesYesYesYes
Advanced Session Audit--YesYes-Yes
Customer Widget---Yes--
Number of TechniciansOneLimitedLimitedLimitedUnlimitedUnlimited
Technician Survey---Yes-Yes
Customer Survey---Yes-Yes
Custom Domain mapping---Yes-Yes
Remote Script Execution---Yes-Yes
Security and Compliances
TLS 1.2 transport security with AES-256-bit encryptionYesYesYesYesYesYes
Idle-Session Time OutYesYesYesYesYesYes
Action Log ViewerYesYesYesYesYesYes
Two-Factor AuthenticationYesYesYesYesYesYes
Session Confirmation----YesYes
Secure Connect-----Yes
Credential Manager---Yes-Yes
Integrations/APIs
Integration with Zoho DeskYesYesYesYesYesYes
Integration with Zoho SalesIQYesYesYesYes--
Integration with Zoho CRMYesYesYesYes--
Integration with Zoho BookingsYesYesYesYes--
Integration with Zoho LensYesYesYesYesYesYes
Integration with Zoho MeetingYesYesYesYesYesYes
Integration with Zoho MailYesYesYesYes--
Integration with Zendesk-YesYesYes--
Integration with ServiceNow-YesYesYes--
Integration with Freshdesk-YesYesYes--
Integration with FreshService-YesYesYesYesYes
Integration with Jira-YesYesYes--
Intercom with IntercomYesYesYesYes--
Intercom with LiveChatYesYesYesYes--
Intercom with SlackYesYesYesYes--
Intercom with MS TeamsYesYesYesYes--
Import Google Contacts-YesYesYes--
Zoho Assist APIsYesYesYesYesYesYes
Webhooks---Yes-Yes
Zoho Flow Integration---Yes--
Zapier Integration---Yes--
Call Integration via Zoho Voice-YesYesYes--
ZIA Integration - OpenAIYesYesYesYes--
Native Zia Integration---YesYesYes
SDK Integration-YesYesYes--
Support
Basic SupportYesYesYesYesYesYes
Enterprise SupportGain access to our premium technical support assistance. Learn more.-PaidPaidPaidPaidPaid
Privacy and Security
IP Based restrictionYesYesYesYesYesYes
Zia
Answer bot--YesYes--
Session Higlights--YesYes--
Reports
Session Audit ReportYesYesYesYesYesYes
Geo Insights--YesYes--
Scheduled Reports---Yes-Yes
General
Ondemand recording- Session Recording--YesYes--
Automatic recording - Session Recording--YesYes--
NotificationYesYesYesYesYesYes