System Requirements
To conduct remote support / unattended access sessions - Technician end:
Operating System
Windows Windows 11, Windows 10, Windows Server 2016, Windows Server 2019, Windows Server 2022, Windows Server 2025.
Via Windows Native Viewer Windows 10 May 2019 Update and higher, Windows 11, Windows Server 2022
Mac OS Macintosh OS 11 Big Sur and above.
Linux Linux - All Variants (including Raspberry Pi OS)
Android Lollipop 5.0 and above.
iOS Version 9.0 and above(Compatible with iPhone, iPad and iPod touch).
Chrome OS Chrome version 16.0 and above.
Web Browser
Google Chrome 94.0 and above, Microsoft Edge 94.0 and above, Firefox 94.0 and above, Safari 15.0 and above, Opera 80.0 and above, Ulaa by Zoho. (NOTE: With Microsoft Edge web browser, for optimal performance, kindly disable efficiency mode from Settings -> System and Performance -> Efficiency mode )
Bandwidth
1Mbps or up recommended.
To join a remote support session - Customer end:
Operating System
Windows Windows 11, Windows 10, Windows 8(#), Windows 8.1(#), Windows 7(#), Windows Server 2025, Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2(#), Windows Server 2012(#), Windows Server 2008 R2(#). # -> EOL (Reached End of Life)
Linux Ubuntu 14.04 and above, Red Hat Enterprise Linux 6 and above, Cent OS 6 and above, Debian 7 and above, Raspberry Pi OS, Linux Mint 13 and above.
Mac OS Macintosh OS 10.9(#), 10.10(#), 10.11(#), 10.12(#), 10.13(#), 10.14(#), 10.15 and above. # -> EOL (Reached End of Life)
Android Lollipop 5.0 and above.
iOS Version 11.0 and above
Chrome OS Version 16.0 and above.
Web Browser
Google Chrome 94.0 and above, Microsoft Edge 94.0 and above, Firefox 11.0 and above, Safari 7.0 and above, Opera 12.1 and above.
Bandwidth
1Mbps or up recommended.
To set up unattended access - Remote computer end:
Operating System
Windows Windows 11, Windows 10, Windows 8(#), Windows 8.1(#), Windows 7(#), Windows Server 2025, Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2(#), Windows Server 2012(#), Windows Server 2008 R2(#). (Note: .NET Framework 4.5 and above is required on the device being setup for Unattended deployment) # -> EOL (Reached End of Life)
Mac OS Macintosh OS 10.9(#), 10.10(#), 10.11(#), 10.12(#), 10.13(#), 10.14(#), 10.15 and above. # -> EOL (Reached End of Life)
Android Lollipop 5.0 and above.
Linux Linux - All variants (including Raspberry Pi OS)
Note: To set up unattended access in Linux computers, ensure that X Window system is enabled on the unattended computer.
Chrome OS Chrome version 106 and above.
Web Browser
Google Chrome 16.0 and above, Microsoft Edge 79.0 and above, Firefox 11.0 and above, Safari 7.0 and above, Opera 12.1 and above.
Bandwidth
1Mbps or up recommended.