Maintenance Requests

The Maintenance Requests module enables you to view the maintenance requests raised by the employees and manage the approval and audit process.

The following are the modules under Maintenance Requests:

Request Assignment

The module enables Maintenance Staff, Branch Manager, and Admin to view maintenance requests raised by the employees.

• Unassigned: This tab displays requests that have been raised but not assigned. If the request assignment is pickup, there will be a custom action called Pickup. Clicking this button allows the task to be assigned to the maintenance staff. If the request is assigned to the maintenance staff by branch manager or admin, due-date and priority will also be obtained.
• Assigned: This tab displays requests that have been assigned to maintenance staff.
• Audits: This tab displays completed request that are awaiting for the audit to take place. An Audit approver will be assigned using the Assign Staff custom action.

Assigned to me

This report enables individual maintenance staff to view the requests that are assigned to them.

• Assigned to me: All requests assigned to a maintenance staff will be listed. When the task is complete, the agent can click the Complete Request custom action button, add necessary images and notes, and submit it. Following this, the request would be moved to the Completed tab.
• Completed: All requests that have been completed by the maintenance staff will be listed here.

All Requests

The module enables Branch Manager and Admin to view all maintenance requests that have been raised. The branch managers will only be able to view requests that are there from the branches that they are in charge of, while the admin can view requests from all branches.