Asset Requests

The Asset Requests module enables employees to raise request for assets and view the requests raised by them. For instance, employees might need safety assets like sanitizers, masks, gadget sanitizers, and gloves for your employees. They can make their requests here. This request will undergo an approval process in which employees request might be approved or rejected.

Assigned to me

This report enables individual service agents to view the requests that are assigned to them.

Assigned to me: All requests assigned to a service agent will be listed. When the task is complete, the agent can click the Complete Request custom action button, add necessary images and notes, and submit it. Following this, the request would be moved to the Completed tab.
Completed: All requests that have been completed by the service agent will be listed here.

My Requests

This module enables an employee to view all asset requests that have been raised.

Life cycle of an asset request

Asset requests are subject to an optional approval process. If this approval is enabled, a request can either be approved or rejected by an asset request approver. If not the request will automatically be approved by the system.
After the approval, it needs to be assigned to a service agent who will take up the request and complete it. This request can either be assigned by branch manager or admin, or the service agent can pickup requests themselves. Once the request is completed by the service agent, it is closed.
When the request is assigned to a service agent, the due-date time and priority needs to be set. If it is assigned by self pick-up, the system sets the priority to medium and the due date and time to the required by date.
When an employee raises an request, the type of request, asset, required by date, and the request description are obtained as inputs.
Email notifications will be sent to employee when asset request is raised, approved, rejected, or completed. Emails will also be sent to service agents when request is assigned.