Maintenance Requests

The Maintenance Requests module enables employees to raise request for maintenance activities and view the requests raised by them. For instance, a employees might need a broken chair to be replaced. This request will undergo an approval process in which employees request might be approved or rejected based on the configurations in the app.

Assigned to me

This report enables individual maintenance staff to view the requests that are assigned to them.

• Assigned to me: All requests assigned to a maintenance staff will be listed. When the task is complete, the agent can click the Complete Request custom action button, add necessary images and notes, and submit it. Following this, the request would be moved to the Completed tab.
• Completed: All requests that have been completed by the maintenance staff will be listed here.

My Requests

This module enables an employee to view all maintenance requests that have been raised.

Life cycle of an maintenance request

• When a maintenance request is raised, the request will first be assigned to a maintenance staff. The request can either be picked up by the maintenance staff or can be assigned by the branch manager or admin.
• On completion, the task will be marked as completed and sent for audit, if the audit process is enabled. The branch manager or the admin will assign audit staff to approve or reject the request. They will review the request and approve it or reject it.
• If the task is rejected, then the request will be reassigned to the maintenance staff for rework and on completion will face the audit process again.
• Email notifications will be sent to employees when request is raised and completed. Emails will be sent to maintenance staff when request is assigned to them and to audit staff when task is ready for audit.