"We switched from Calendly to Zoho Bookings because of its solid customizations."
Senay Saydir, Contact centre manager, Longevita London Limited
Use cases: Cosmetic treatment
Industry: Healthcare and Life Sciences
Team size: 50-100 agents
Product feature: Booking pages, Zoho CRM integration
Longevita, a leading UK-based cosmetic treatment provider with extended operations in Turkey, has transformed its appointment scheduling process with Zoho Bookings. Managing 15 cosmetic agents and handling an average of 5,000 client appointments monthly, Longevita relies on Zoho Bookings for seamless and efficient scheduling.
Simplified scheduling with a link
"[It's] all done with one link, from scheduling appointments to receiving payments,"
- Senay Saydir
Zoho Bookings streamlines the entire appointment scheduling process. Clients can book appointments without scheduling conflicts and pay upfront for services with a single link. Both appointment and customer data are automatically transferred to the CRM, ensuring a smooth and efficient workflow.
Breaking free from branding limitations
"Previously, we had been using Calendly and switched to Zoho Bookings because of its solid customizations"
- Senay Saydir
Senay also points out that the move to Zoho Bookings has empowered Longevita to create booking pages infused with its unique branding elements. Custom booking links give an added layer of professionalism and personal touch, enhancing client trust.
Seamless branch management
"Zoho Bookings helps us maintain organization and ensure that each location operates smoothly"
- Senay Saydir
With operations extending to Turkey, Longevita benefits from Zoho Bookings' workspace feature, which supports distinct scheduling needs for each branch. This functionality allows for effortless management and organization across multiple locations.
Connects effortlessly with Zoho CRM
On the topic of software integrations, Senay mentions, "Zoho Bookings has seamless integration with Zoho CRM."
The integration with Zoho CRM transforms client management, offering a comprehensive view of client information and appointment histories. This enables Longevita to deliver a highly personalized experience from the initial booking through post-treatment follow-ups.
Senay concludes, Zoho Bookings is "user-friendly and highly integrated appointment scheduling software," making it a reliable tool for Longevita's scheduling operations.