Is Zoho BugTracker reliable and confidential? Is my data safe and secure with Zoho?

How can I change the Portal URL?

Can I change the portal owner in Zoho BugTracker?

I was invited to join a project portal but could not trace the invite mail?

How to change my e-mail address in Zoho BugTracker?

What is a Business Rule? How can I define business rules for bugs?

How to get started with Zoho BugTracker?

What languages is Zoho BugTracker available in?

Can I upgrade from a lower plan to a higher plan in BugTracker?

What kind of payments do you accept for BugTracker?

Can I have more disk space for an existing plan if it exceeds the allocated limit ?

How can I import my files from Google Docs into Zoho BugTracker?

How to configure issue status and workflow for bugs?

Can I associate a bug with an existing milestone?

Zoho BugTracker is a bug tracking software that combines a clean and an intuitive interface to submit and organise issues with customizable workflow, set business rules, create custom views for the issues that software projects are bound to generate and fix bugs fast.

At ZOHO Corporation, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. As a condition to use of Zoho Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time.

In addition we are US/EU Safe Harbour Compliant.

Zoho takes the security of your data and information very seriously. We have taken many different steps to help ensure the safety of your data. This includes physical security practices (like 7x24x365 security, video monitoring, biometric access, bullet-resistant walls), Network Security (encryption, intrusion detection/prevention), People Processes and Redundancy/Business Continuity.
For more details see Security Policy

If you click the Get Started Now link you will be redirected to a Sign up page. Here you need to fill in some basic information like e-mail address, name and create your Zoho Bug Tracker account.

Zoho Bug Tracker offers the following features :

• Tracking issues via forms
• Custom Views
• Notifications
• Business Rules
• Custom Fields
• File Sharing
• Bugs Dashboard
• Interactive Forums
• Add Bugs via Email
• Bug Reports
• User Management
• Portal Customization

For more details see Plans and Pricing

Zoho Bug Tracker supports different browsers and versions like

• Internet Explorer   - 9 and above
• Google Chrome     - 23 and above
• FireFox                  - 17 and above
• Safari                    - 5 and above

Note : We request users to upgrade their browsers to the latest version for a better and smooth user experience.
 

Zoho BugTracker supports 16 different languages like Chinese, Czech, Danish, Dutch, English(US), French, German, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish and Turkish.

The Portal administrator is the only person who can change the portal url. Learn More.

Yes. There can be multiple administrators for a project. Learn More.

Only the Active projects in a portal are taken into account for the total allowed projects and not the archived projects.

To change the email address :

• Login into http://accounts.zoho.com
• Click Email Address option
• Click Edit button and update your email id

Yes. You need to be an portal administrator to change the portal owner. Learn More.

The invite mail is a system generated mail sent from Zoho BugTracker along with username and password. Sometimes this mail would have landed in your SPAM folder . Hence we request you to check your SPAM folder for the invite mail

If you are not able to trace the mail kindly mail to support[at]zohoprojects[dot]com for further assistance.

You can upgrade the plan from the Upgrade/Billing tab on the Home page. The portal owner is the only person who can upgrade the account. Learn More.

Yes, you can downgrade to any plan from the Upgrade/Billing tab on the Home page. Learn More.

Absolutely. Zoho BugTracker is a pay as you go service so you can upgrade, downgrade, or cancel at any time..

We currently accept payments via Visa, MasterCard, American Express. We do accept payments via PayPal upon user request. For PayPal related payments you need have an account with PayPal.

In addition, we also accept payments via check transfer but we provide this facility only for Yearly subscription irrespective of the selected plan and not otherwise.

Yes. Document Management is available as part of our free plan. Now you can browse and attach files from Zoho Docs and Google Drive.

Yes. If your disk space exceeds the allocated limit for an existing plan, then you may need to upgrade to a higher plan or send a request to support[at]zohoprojects[dot]com to increase your disk space in the same plan.

In the Documents tab, click Upload and then click Google Drive, to upload documents from Google. Learn More.

If you upload a file with a different name or file type a warning message will be displayed.

Yes, we support sub-folders for organizing your files. Learn More

Yes, you can download any folder. Learn More.

Yes, you can delete files in bulk. Learn More.

Yes, you can move a file from one folder to another. Learn More.

Yes, you can restore any deleted file from Trash.

Yes, you can upload a folder in any project.

Business Rule is a filter that is applied to all your bugs. You can define Business Rules that will enable you to organize the bugs and perform action such as changing the severity, status, module, classification and assigning the bug to a user. Business Rule will be triggered when the bug is created and whenever there is an update in that bug. Learn More.

Yes. The portal administrator is the only one who can create a module for the bugs. In addition, we've provided options to edit / delete and reorder your modules. Learn More.

You can create an issue status for bugs based on your requirement such as Open, In Progress, Resolved, Closed, Reopen and so on. And you can configure it's workflow too. Learn More.

Yes. You can associate a bug to an existing milestone when submitting an issue. Learn More.

Yes. My Bugs view provides a consolidated view of bugs filed by you or assigned to you in a project.

Yes. You can file bugs directly from your email for a project.

• Go to the Bugs tab and in the footer you can find a default email for bugs.
• Click this email id and start filing bugs for your project.

Yes. You can set permissions for clients. Bugs can be assigned to client users only when Assign external Bugs to client users is selected. Learn More.