BugTracker by Zoho Projects is bug tracking software that combines a clean and an intuitive interface to submit and organize issues using customizable workflows, business rules, and custom views.

The 15-day trial gives you a hands-on experience of using the features of our paid editions. You can request for a trial of any of our three paid plans and try it out, free of cost.

We’re fanatical about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access and advanced fire/flood/theft monitoring systems. Our robust network security system employs the latest encryption and intrusion detection/prevention technologies.

Zoho BugTracker supports 25+ different languages like Arabic, Chinese, Czech, Danish, Dutch, English(US), French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish, Korean, Turkish, Ukranian, Croatian, Thai, Bulgarian, Vietnamese, Hindi and Hebrew.

You will be prompted to fill out some basic information on the Sign Up page. After submission, you will be ready to set up your BugTracker by Zoho Projects account. For more details, see Plans and Pricing.

Not at all. We do not ask for your credit card information when you sign up for Zoho BugTracker. You start out with the free plan. You can choose to stay in it or upgrade to a higher plan any time.

Only the portal owner can make changes to the URL of the portal. Learn More.

BugTracker by Zoho Projects supports the latest versions of the following browsers:

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Safari

   

Note: For the best experience, we recommend keeping your browser up to date.

No. Only active projects in a portal count toward the total number of projects your plan allows. Archived projects are not counted.

To change your email address:

1. Log in to accounts.zoho.com.

2. Click Email Address.

3. Click Edit, enter your new email address, and save your changes.

Yes, you can, given you are the portal owner. Learn More.

The invite email is a system generated email sent from BugTracker by Zoho Projects, along with the username and password. It is possible that this email could have landed in your spam folder. We request you to go through your spam emails. For further assistance, email support@zohoprojects.com.

The portal owner who invited you is yet to add you to their project. To get access, request your portal owner to be added.

You can upgrade to a higher edition of Zoho BugTracker from the Upgrade/Billing tab on the Home page. Only the portal owner can perform this action. Learn More.

You can downgrade to a lower edition of Zoho BugTracker from the Upgrade/Billing tab on the Home page. Learn More.

Absolutely. BugTracker by Zoho Projects is a pay-as-you-go service (monthly or yearly), so you can upgrade or downgrade whenever you need, provided you are the portal owner. Check out the refund policy.

We accept payment via Visa, MasterCard and American Express. We also accept payment via Paypal or Wire transfer for yearly subscriptions. For further details, please contact sales@zohocorp.com.

Yes. Document Management is part of our free plan. You can attach files from Zoho WorkDrive and Google Drive.

If your disk space exceeds the limit for your plan, you can either upgrade to a higher plan or ask support to increase your disk space within your current plan. To make a request, write to support@zohoprojects.com.

To import files from Google Drive, go to the Documents tab, click Upload, and then select Google Drive.

If the file you upload has a different name or file type, you’ll see a warning message.  If you are uploading a genuinely new file rather than a revision of an existing one, use the standard New > Upload Files option instead of the Upload Latest Version function.

Yes, we support sub-folders to help organize your files.

Yes, you can.

Yes, you can delete files in bulk.

Yes, you can move a file from one folder to another.

Yes, you can restore any deleted file from Trash.

Yes, you can upload a folder in any project.

A Business Rule is an automation that applies actions to your bugs when certain conditions are met. You can define Business Rules to organize bugs, change their severity, status, module, and classification, and even assign them to a user. Business Rules will be triggered whenever a bug is created and updated. To define a business rule, go to Setup > Bug Tracker > Business Rules and click Add Rule. Name the rule, choose when it should run, set your criteria and actions, and click Save Rule. Learn More.

Yes. Only the portal administrator can create modules for bugs. You can also edit, delete, and reorder modules.

You can create custom bug statuses to fit your process, such as Open, In Progress, Resolved, Closed, and Reopened. You can also configure the workflow that defines how bugs move between statuses.

Yes. You can associate a bug with an existing milestone when submitting an issue. Learn More.

Yes. My Bugs view provides a consolidated view of bugs filed by you or assigned to you in a project.

Yes. You can file bugs directly from your email for a project.

• Go to the Bugs tab and in the footer you can find a default email for bugs.
• Click this email id and start filing bugs for your project.

Yes. You can set permissions for clients. Bugs can be assigned to client users only when Assign external Bugs to client users is selected. Learn More.