- About Zoho CommunitySpaces
- What can you do with it?
- Who is it for?
About Zoho CommunitySpaces
Zoho CommunitySpaces is an online community platform that helps associations, businesses, non-profits, creators, and educators build branded digital communities. Use it to hold discussions, host events, share knowledge, and monetize content, all under your brand and domain.
What can you do with it?
- Organize members into Spaces, each with its branding, permissions, and content.
- Run discussions with posts, videos, polls, and threaded comments and replies.
- Host virtual events, webinars, and live sessions with attendance tracking.
- Build a knowledge base of articles and documents for members.
- Reward participation with gamification, including badges and leaderboards.
- Give members a white-labeled mobile app carrying your own logo and branding.
- Charge for paid Spaces or events, and keep 100% of member payments with no platform cut.
Who is it for?
Associations
Give members a reason to stay connected between annual events, not just at them.
- Share chapter news, announcements, and industry updates with members.
- Run discussions and special-interest Spaces.
- Host events, workshops, and live sessions.
Members stay engaged year-round and are more likely to renew.
Businesses
Run customer or partner communities for support, feedback, and advocacy.
- Customer support: Let members help each other and reduce ticket volume.
- Product feedback: Collect ideas and feature requests from real users.
- Partner enablement: Give resellers and partners a Space for resources and updates.
- Webinars and training: Host product sessions, launches, and live Q&As.
An engaged community eases the load on your support team and helps keep customers around.
Non-profits
Keep members and supporters engaged and participating.
- Share program updates and campaign news with supporters.
- Coordinate volunteers and organize around causes.
- Run member-only or donor-only Spaces.
Supporters and volunteers stay close to your cause and keep showing up.
Creators and educators
Build a following you own instead of renting an audience elsewhere.
- Offer exclusive or paid content and classes to your audience.
- Host live sessions, Q&As, and events for members.
- Sell access through paid Spaces or memberships.
Your audience belongs to you, and becomes a direct source of recurring income.
Institutions
Connect students, alumni, and faculty in one learning community.
- Host live sessions.
- Run course or cohort discussions.
- Keep alumni connected to the institution.
Students stay engaged, and alumni stay connected long after they graduate.
Frequently asked questions
Browse topics
- General
- Migration and getting started
- Community structure
- Content and engagement
- Member management and moderation
- Events
- Notifications and communication
- Branding and customization
- Monetization
- Mobile
- Security and data
- Support
General
What types of communities can I build with Zoho CommunitySpaces?
Zoho CommunitySpaces supports three community types based on access: Public (open to all), Private (invite-only), and Closed Public (publicly visible, join by approval). You can use any of these to build customer communities, partner communities, association and member communities, non-profit communities, creator and fan communities, learning communities, interest-based groups, and more.
Is Zoho CommunitySpaces part of Zoho One?
No, Zoho CommunitySpaces is a standalone product and isn't included in Zoho One. It has its own subscription plans.
Is Zoho CommunitySpaces available in multiple languages?
Yes, Zoho CommunitySpaces is available in Arabic, Chinese, Chinese (Traditional), Czech, English, French, French (Canada), German, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish, and Turkish.
Which regions does Zoho CommunitySpaces serve?
Zoho CommunitySpaces is available in the US, Europe, India, Australia, Japan, Canada, Saudi Arabia, and the UAE. For details on data centers, see zoho.com/know-your-datacenter.html.
Migration and getting started
How long does it take to set up a community in Zoho CommunitySpaces?
A basic community can be running in anywhere from a few minutes to a few weeks, depending on how much you customize and configure. From there, you can keep building it out before you launch.
Can I migrate content from another community platform to Zoho CommunitySpaces?
To ask about migrating from another platform, reach out to the Zoho CommunitySpaces support team at support@zohocommunityspaces.com.
Community structure
Who is a Community Host?
A Community Host manages the day-to-day running of a community: configuring settings, creating Spaces, inviting and managing members, customizing the landing page, hosting Town Halls, and creating events and posts. The creator of the community is the SuperHost, who has the full set of permissions. A community has one SuperHost and can have multiple Hosts depending on the plan.
Do my members need a Zoho account to join Zoho CommunitySpaces?
No, community members don't need to create a standard Zoho account to join your community in Zoho CommunitySpaces.
What member roles are available in a community in Zoho CommunitySpaces?
There are three main roles: SuperHost (the creator, with the highest permissions), Host (has all of the permissions as the SuperHost except configuring paid membership), and Member (participates in the community with basic permissions). SuperHosts and Hosts can also create custom roles with tailored permissions for what they need to manage. Each member can hold only one custom role.
Content and engagement
What types of content can members post?
Members can post conversations, questions, ideas, announcements, and polls, take part in forums, and create events (in person, over video conference, or as a live broadcast) and Town Halls (Q&A and live). While drafting, they can apply basic formatting and attach images, videos, links, whiteboards, voice notes, and tags.
How can members interact with posts?
On any post, members can react, comment, reply in threads, share across Spaces, and @mention other members.
Can members follow topics, tags, or other members?
Yes, community members can follow topics, tags, and other members.
Is there a global search across the community?
Yes. A global search bar lets members search across the whole community, including content and attachments.
Does Zoho CommunitySpaces support gamification features?
Yes, Gamification includes badges, leaderboards, and recognition to reward participation.
Member management and moderation
Can I set up a member approval workflow before someone joins a community?
Yes. In a Closed Public community, joining requires approval. The SuperHost and Hosts can review and approve requests.
Can I invite members in bulk via CSV to a community?
Yes. You can invite members in bulk by importing a CSV file.
Is there a member directory in Zoho CommunitySpaces?
Yes. Zoho CommunitySpaces includes a member directory.
How do I handle spam or inappropriate content in the community?
Members can report spam or inappropriate posts. A Host then reviews each report and takes down the post or member if needed.
Can I predetermine the Spaces that members would be added to when they join the community?
Yes, admins can select the Space when they invite new members, through workflow.
Events
Can I create and manage events within my community?
Yes. You can create and manage events with RSVPs, recurring schedules, and custom event types. Events can be held in person, over video conference, or as a live broadcast.
Can events be restricted to specific Spaces in the community?
Yes. You can restrict an event to a specific Space so it's visible only to that Space's members.
Notifications and communication
How are members notified about new activity in the community?
Members are notified of new activity through push and email notifications.
Can members of the community control their own notification preferences?
Yes. Members can manage what they're notified about from their notification preferences.
Does Zoho CommunitySpaces send digest emails?
Yes. Both admins and members can set up digest emails from notification preferences.
Branding and customization
Can I use my logo, branding, and domain in my community?
Yes. You can apply your logo, branding, and custom domain.
Can I white-label my community's mobile app?
Yes. The mobile app can be white-labeled for both iOS and Android.
Can I customize the look of my community?
Yes. Custom CSS is available for the web version of your community.
Can I customize invite emails sent to my community members?
Yes. You can customize the content of invitation emails through the email template.
Monetization
Can I charge members to access specific Spaces in my community?
Yes. You can set up Paid Spaces that members pay to access.
Are there platform fees on member payments in the community?
No. Zoho CommunitySpaces doesn't charge a platform fee on monetization.
Is there a transaction fee on member payments in the community?
Yes. Transaction fees depend on your payment gateway.
Mobile
Is there a native mobile app for community members and hosts?
Yes. There's a native app for both iOS and Android.
Do memebers have to open the app to see new activity?
No. Push notifications alert members to new activity on their phone, so they don't have to open the app to check.
Security and data
Who owns my community data, and where is it stored?
Your community data belongs to you, not to Zoho or any third party. You can access, export, or delete it at any time. It's held in Zoho's own data centers, and you can check which one serves your region. Read the full details in Zoho's Privacy Policy.
What community data can I export?
You can export all of your community's engagement data, including private messages, so what you build stays yours to take with you.
Does Zoho CommunitySpaces support single sign-on (SSO)?
Yes. Zoho CommunitySpaces supports SSO through SAML, so members can sign in with your existing identity provider.
Is Zoho CommunitySpaces GDPR-compliant?
Yes. Zoho CommunitySpaces follows Zoho's GDPR compliance commitments, the same standards Zoho applies across its products.
Support
What support options are available for community admins?
Admins can reach the Zoho CommunitySpaces team through live chat and in-app help, sending a support email, or scheduling a call or assist session by writing to support@zohocommunityspaces.com.
Is there a help center or documentation for Zoho CommunitySpaces?
Yes. Documentation is available in the Zoho CommunitySpaces help center.
What is the SLA for support in Zoho CommunitySpaces?
Support response times depend on how critical the issue is: within 6 hours for critical issues (anything blocking access), 15 hours for feature issues needing remote help, and 24 hours for minor issues with a workaround. Zoho CommunitySpaces also targets 99.9% uptime each month, with 24/5 support. You can access status updates anytime.
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