Premium support with a customer-first approach
Zoho Connect is designed to enhance your internal communication and employee experience. With Premium Support, you get the extra assurance that help is always just a message away, faster, smarter, and more personalized.
Contact us
As an organization, we're looking to digitalise at scale. Toyota Mithra has given us an advantage in providing our organisation with a holistic digital employee experience.
Support that's always within reach
This plan gives you access to our premium technical support team, 24 hours a day, 5 days a week (Monday through Friday) via live chat or email. It goes beyond fast resolutions — Premium Support includes onboarding assistance and one-on-one sessions with product experts to ensure Zoho Connect is tailored to fit the way your organization works.
Everything you'll gain with Premium Support
Multi-channel support
Faster response time
Dedicated support manager
Remote troubleshooting
24/5 global coverage
Onboarding support
Product walkthrough
Priority ticket handling
| Services | Classic Free | Premium 20% of License fee |
|---|---|---|
| Availability | All free and paid plans | Enterprise & ultimate edition |
| Cost | Free | 20% of License fee |
| Subscription period | - | Yearly |
| Response time | 8 hours | 3 hours |
| Technical account manager | - | - |
| Email support | 8 hours * 5 days | 24 hours * 5 days |
| Live chat support | 8 hours * 5 days | 24 hours * 5 days |
| Phone support | - | Yes |
| Escalation contact number | - | Yes |
| Feature update call | - | Once a quarter |
| Onboarding Support | - | Yes |
| Remote assistance | Yes | Yes |
Frequently Asked Questions
Who should consider Premium Support?
Organizations that rely on Zoho Connect and value priority service, expert input, and faster resolutions.
What are the support hours?
Available 24 hours a day, Monday to Friday.
Is it possible to cancel later?
Yes, you can opt out at any time.
What happens if I don’t subscribe?
You’ll still receive Standard Support, but without the added speed, access, and benefits of Premium Support.
Can I preview the benefits before subscribing?
While there’s no trial, our team can walk you through the plan in detail before you make a decision.