Build enterprise-grade online customer portals.

Give external users a secure, dedicated space, with single sign-on, multi-factor authentication, and role-based access built in

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Customer portal dashboard preview
Customer using portal on mobile
Customer portal sign-in preview

Trusted by over 22,000 businesses worldwide

A complete toolkit to build modern customer portals fast

Design, secure, deliver, and connect — every layer of a portal, accounted for.

Modern design hub

  • Prebuilt layouts

    Start with readymade layouts tailored for common portal scenarios and tailor them to your needs.

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  • Visual builder

    Use drag-and-drop controls to add forms, lists, reports, dashboards, hero sections, headers, footers, and more.

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  • White labelling

    Apply your brand’s fonts, colors, and layouts, and add your custom domain.

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  • AI assistance

    Use Zia to intelligently refine layouts with contextual suggestions.

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  • Multi-device compatibility

    Deliver consistent experiences across mobile, tablet, and desktop devices.

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Prebuilt portal layouts
Visual portal builder
White-label portal branding
AI design assistance
Multi-device portal preview

Access & security controls

  • User management

    Import or manually add external users.

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  • Role-based permissions

    Control exactly what each audience can see or do.

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  • Visibility settings

    Configure your portal as public, private, or restricted.

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  • Secure authentication

    Enable multi-factor authentication (MFA) for stronger login security.

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  • Geo-restrictions

    Limit access to specific regions or locations.

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Single sign-on configuration
Multi-factor authentication
Role-based access control
Audit log dashboard
Data encryption

End-user interactions

  • User actions

    Allow users to submit forms and requests.

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  • Document upload

    Let users move files securely.

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  • Status tracking

    See updates and progress in real time.

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  • Personalized dashboards

    Display information tailored to each audience.

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In-portal messaging
Notification preferences
Comments and approvals
File uploads

Integrations

  • System connectivity

    Sync your portal to ERPs, CRMs, databases, and third-party tools.

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  • API sync

    Push and pull data securely with APIs.

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  • Workflow automation

    Trigger automated actions when users submit or update information.

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  • Real-time data

    Keep portal data accurate across systems.

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Native Zoho integrations
Third-party connectors
Webhooks and APIs
Custom integrations

Build the right portal for your business.

Zoho Creator lets you create portals tailored to specific business workflows. Here are a few examples of what you can build:

Vendor support

Vendor support portal

Enable vendors to submit invoices, track payment status, manage orders, and upload supporting documents.

Student portal

Student administration portal

Allow students to access course materials, submit assignments, view grades, manage fees, and receive academic updates.

patient service

Patient services portal

Let patients book appointments, access medical records, view reports, and communicate securely with healthcare providers.

Recruitment

Recruitment portal

Allow candidates to upload resumes, complete assessments, check their application status, and communicate with recruiters.

Citizen

Citizen service portal

Enable citizens to apply for permits, report issues, track applications, and access essential services online.

Customer portal preview

Customer support portal

Allow customers to submit tickets, upload screenshots or documents, view resolution status, and communicate with your support team.

Here are more use cases

  • Supplier onboarding portal

    Let suppliers submit business information, upload compliance documents, and complete onboarding digitally.

  • Partner account management portal

    Provide partners with a secure space to manage accounts, submit deals, track performance, access shared resources, and view commission details.

  • Loan application portal

    Enable applicants to submit loan requests, upload financial documents, track approval stages, and receive automated updates.

  • Warranty registration & claims portal

    Let customers register products, upload proof of purchase, check warranty status, and submit service or replacement claims.

  • Knowledge base portal

    Allow users to browse FAQs, guides, and documentation, and submit follow-up questions when additional help is needed.

  • Order tracking portal

    Let users view order details, track delivery or service progress, raise requests, and receive real-time updates.

  • Appointment scheduling portal

    Let users book appointments, manage schedules, receive notifications, and track upcoming visits in one place.

  • Document & data access portal

    Provide controlled access to reports, datasets, research documents, and dashboards for authorized external users.

Build enterprise-grade portals faster, with lower effort and cost

  • EFFICIENCY

    Lower development and maintenance costs

    Build and evolve portals without heavy engineering cycles or infrastructure overhead.

  • SCALE

    Built to grow with your business

    Support thousands or millions of users without rework or architectural changes.

  • CONNECTIVITY

    Integrates effortlessly into your ecosystem

    Connect to over 1,000 external systems, ERPs, CRMs, databases, and more, without custom development.

Preferred by leading global brands

“The exciting moment was when we sent out this URL to all the students to choose the courses and faculty. Within 30 minutes, I could see about 2,000 registrations.“

“Greater Chennai Corporation has a dedicated platform for vaccination, and that was entirely built on Zoho Creator. We're very happy with the performance. It's user-friendly, has a fast processing time, and over 300,000 vaccines have already been booked via the application.“

“We can't measure reduced costs because we wouldn't have been able to get to this scale without Zoho Creator in the first place! Our productivity metrics increased by 100%, and by being able to scale at low cost, we increased revenue many times over.“

“Having a platform like Creator allowed us to quickly build, revise, and iterate to stay one step ahead of the needs of both customers and internal users. Zoho Creator allowed us to move at a pace that big banks couldn't match.“

More Customer Stories

Spin up a secure customer portal today.

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Frequently Asked Questions

Portals are secure online gateways that let external users interact with your Zoho Creator applications and data.

Instead of accessing your internal systems, users log in to a dedicated portal where they can view information, submit requests, and track updates relevant to them.

Visit our help documentation to learn more about portals.

Portal users are external stakeholders like customers, vendors, partners, or students who need controlled access to your applications. For example, a university can create a portal that allows students to access academic information without exposing internal systems.

Internal users, on the other hand, access Creator applications directly and do not require portal licenses.

Yes. Zoho Creator allows you to customize portals based on different user roles and use cases. Businesses have built portals for customer support, order tracking, supplier onboarding, recruitment, loan applications, student services, and more.

You can also customize login, sign-up, and password reset pages using the portal page designer to create a branded and consistent user experience.

Zoho Creator supports multiple authentication mechanisms to ensure secure access, including:

  • Portal login with unique credentials created during signup
  • Federated login using Google or Facebook accounts
  • SAML-based single sign-on (SSO) through enterprise identity providers

Admins can also define role-based permissions to control what portal users can view or manage.

Portal access is available as an add-on for the Standard, Professional, and Enterprise plans. Licensing is based on the number of external portal users and applies only to users accessing the portal.