Gatner Magic Quadrant - Visionary
in CRM Lead Management
Multichannel lead management
Build a steady pipeline of quality leads by capturing prospects from inbound and outbound marketing across different channels.
Encourage interaction on your website and capture leads who engage via chat
Maintain consistent social media engagement and automatically add prospects
who show interest in your brandMaximize ROI opportunities from digital marketing by integrating Google Ads with Zoho CRM
Start following up on trade show prospects immediately by scanning their business cards
and adding them directly to your CRM
Lead process management
Convert incoming leads to valuable opportunities at scale by standardizing your
lead management process.
Create a standardized lead management process with checklists and best practices
for reps to followReview and approve leads based on their source or other conditions to improve
the quality of your leadsRoute leads to the person with the right skill set and experience with Zia,
Zoho CRM's AI sales assistant, or assignment rulesCreate automated campaigns to be triggered for specific leads based on their
engagement or scores
Lead scoring and qualification
Grow your pipeline and help your sales team identify valuable opportunities by
prioritizing quality leads to follow up on.
Assign your leads positive and negative scores based on their interactions with your organization,
helping your sales team prioritize which leads to follow up onCustomize email templates for personalized nurturing campaigns
Configure robust workflows for drip campaigns to keep your prospects interested
Analytics and measurement
Analyze and refine each stage of your lead management process to drive pipeline growth
and deliver ROI for your marketing efforts.
Monitor every aspect of your lead cycle: leads generated by source, conversion rate,
leads converted by sales rep, and moreGet reports on your best performing email templates for lead nurturing with detailed
analysis of open and click ratesMeasure the effectiveness of your webforms with detailed reports on visits vs. submissions, demographic data, and other key metrics
Run A/B tests for your webforms to identify which version performs best