CRM
Why choose Zoho CRM for Life Sciences?
Increase productivity
Sales automation takes care of repetitive tasks, leaving you with more time to focus your efforts on closing deals and customer support.
360-degree view
A complete up-to-date knowledge base of your customers, all in one place.
Customization
A flexible user interface that allows you to customize Zoho CRM for your unique business needs.
Third-party extensions
Integrations with Zoho Suite and other third-party apps to improve your CRM performance.
Manage product movement
Inventory management features help manage stock, track orders, and generate invoices from within CRM.
Readily accessible
The Zoho CRM mobile app helps to manage your business anywhere, at any time.
The preferred choice of leading life science businesses
As a Business Associate, Zoho CRM ensures its customers have the ability to comply with the Health Insurance Portability and Accountability Act 1996 (HIPAA). Zoho is not directly involved in collecting the Electronic Protected Health Information (ePHI) from the data subjects.
Perfectly sewn data
Maintain a complete record of all interactions with customers and distributors in one place. Promote and increase sales of new and existing products to influential physicians and patients with all the information you need for making the perfect pitch.
Omnichannel CRM for improved interactions with HCPs and HCOs
Get the most of your selling efforts with the Omnichannel CRM that provides Email, telephony, live chat, SMS, and social media integrations. Notify medical reps of upcoming field visits, schedule follow up activities, set reminders, and update customers. Learn your customers' communication preferences, and improve your sales approach for maximum engagement.
Manage field visits effectively with Zoho route planner
Save time, effort, and money with our route planner extension, RouteIQ for Zoho CRM. Medical reps can now find HCPs and HCOs nearby, calculate distance, and plan their field visits well in advance. Zoho CRM enables efficient field force management, all in one place.
Improve sales performance
Combine your sales and marketing efforts to improve interactions between healthcare professionals and medical reps. Use features that complement your sales process, such as automatic scheduling of calls and meetings, place product request on the go, assign distributors based on location, a detailed product database that can be used to strategize sales pitches, and draw your product segment matrix.
Get data-driven insights in real time
If you can measure it, you can improve it. Zoho CRM is all you need to manage and improve your team's performance. Keep your medical reps motivated and at the top of their game with advanced performance management features, such as reporting, analytics, territory management, sales forecasting, and gamification. Build impressive dashboards with customized and user-friendly reports to analyze field visits per day, sales per medical rep, conversion rates, sales growth per distributors, estimated expenses vs actual expenses, and more.
Bridge the gap between suppliers, distributors, and healthcare professionals
Inventory management tools allow you to monitor product movement and efficiently track all payments. Create quotes, invoices, and sales orders using custom templates, and create custom reports to manage inventory movement.
Know your customers' social media trends
Bring social cues into your sales interactions. Know what your customers have been talking about on social media and effectively use this information to target your customers and build awareness for your products. Manage all social media conversations with your prospects in real time across Facebook and Twitter. From sharing content to closing deals, get everything done right from the Social Tab in Zoho CRM.
Here's how CRM software can help your business
26%
Improvement in customer retention rates
47%
Increase in purchase volume with nurtured leads
40%
Decrease in the cost of customer service
47%
Increase in customer satisfaction rates
23%
Decrease in sales and marketing costs
Zoho CRM - The most trusted CRM software
Third-party extensions
Zoho CRM works well with 200+ business applications. Seamlessly integrate with apps that are specific to your business and let CRM speak the same language as yours.
Disclaimer: Zoho CRM is not an out-of-the-box vertical CRM solution. It is an industry-agnostic CRM platform that can be customized to suit various industries. The capabilities and solutions showcased above are a result of such customization.