Why choose
ZOHO CRM FOR RETAIL?
Inventory management
to manage stock, track orders and generate invoices from within CRM.
Extremely customizable
user interface allows you to fit your unique business process inside CRM.
Seamless integration
with the Zoho suite and other popular third-party software.
Inbuilt AI
to help you stay on top of your business and close deals faster.
Mobile apps
to manage your business from anywhere, at any time.
Trusted by thousands of retail businesses
Target the right customers
Never miss out on notifying your customers when there’s a special sale. Create targeted campaigns for strategically important customers in your mailing list based on a variety of parameters such as previous engagement, geography, and purchase history. Also, increase your chances of cross-selling by identifying the right audience for your product.
Leverage a Omnichannel selling experience
Increase your selling efforts with the Omnichannel CRM that provides SMS, Whatsapp, telephony, live chat, and social media integrations. Understand your customers' choices, know what's selling best, and what isn't, so that you can stock your inventory better.
Bring your customers, vendors,
and partners together
Do more than just data management. Portals in Zoho CRM let you create an online catalog of your products and services, export it to your customers, and allow them to view your inventory to make purchases directly.
Capture your customers' trends
on social media
When you truly know what your customers want, you end up serving their needs better. See what your customers post on social media, discover what's trending, and up your social media game–all from within your CRM.
Get real-time reports and insights
You can only manage what you can measure. With advanced performance management features like reporting, analytics, territory management, sales forecasting, and gamification, Zoho CRM has everything you need to keep your team's performance at its peak, and have the insights to make smarter business decisions.
Engage with your customers,
even after their purchase
Provide exceptional customer support by integrating your CRM with popular help-desk software, like Zoho Desk, Zendesk, and more. Increase your cross-selling opportunities and earn repeat customers with an integrated customer success platform.
Here's how CRM software can help your retail business
47%
Increase in customer satisfaction rates
47%
Increase in purchase volume with nurtured leads
40%
Decrease in the cost of customer service
26%
Improvement in customer retention rates
23%
Decrease in sales and marketing costs
One solution for all your
Retail management needs.
The most trusted CRM software
Integrate with your favorite apps
Zoho CRM works with products you use every day. Seamlessly integrate with more than 100 popular business apps and let CRM talk the same business language as yours.
We can accurately track the entirety of a customer's journey and manage our solar installation projects from start to finish. Zoho CRM provides the tools to create the methodology and culture to accomplish our goals. I think we can attribute our growth to tracking our sales pipeline in Zoho.
Disclaimer: Zoho CRM is not an out-of-the-box vertical CRM solution. It is an industry-agnostic CRM platform that can be customized to suit various industries. The capabilities and solutions showcased above are a result of such customization.