Featured in Gartner's
Magic Quadrant for
CRM CEC 2023

#1 in user satisfaction
within the Help Desk
category for 2024

Ranked as the #1
Help Desk software
of 2024

Over 100,000 businesses

around the world trust Zoho Desk to elevate their customer service

Zoho Desk takes you everywhere your customers are

Zoho Desk Customer Tough LayoutZoho Desk HQ - Real time insightsTeam feeds for collaborationTickets view dashboardAgent queue - Ticket assigned to an agentTeam queue - Tickets assigned to teams

Happier customers

Thrive on customer happiness with Zoho Desk! Stay accessible, deliver quick, accurate resolutions, and make doing business with you easy.

Be accessible on all channels and deliver quick, accurate resolutions.

OmnichannelSelf service Guided conversationsService level agreements
Omnichannel support - customer query emailCustomer support live chat positive replyZia - AI-powered customer sentiment analysisSLAs - Service level agreement set up in zoho deskZia - AI-powered live chat bot - customer queryOmnichannel support - social media - positive customer tweetHappy customer chatting with customer support agent

Empowered agents

Ace customer service at every step! Zoho Desk equips agents with powerful tools and context to stay productive, confident, and organized.

Equip agents with powerful tools and context to stay productive, confident, and organized.

Contextual supportIntuitive interfaceArtificial intelligenceAccessibility controls
Support ticket close response snippet in zoho deskSupport ticket welcome response snippet in zoho deskZia - AI-powered customer service reply assistantWork modes - ticket views based on priority, due time, status, or CRM statusHappy customer service agent using help desk software

Healthier businesses

Deliver on your customer service excellence promise—track actionable metrics and customer sentiments to consistently deliver value.

Track actionable metrics and customer sentiments to consistently deliver value.

Built-in analyticsReal-time insightsWorkflow and automationPredictive intelligence
Zia - AI-powered customer service anomaly detection Zoho desk inbuilt analytics - customer service performance analytics graphCustomer happiness rating - customer service feedbackWorkflow automation for customer service processCustomer service performance review using zoho desk

Integrates with apps
you use daily

Zoho Desk integrates with over 200 of the most popular third-party apps, and more than 50 native apps.

Extend your desk’s capabilities
Zoho desk 200+ integrations - Google workspace, slack, MailChimp, Zapier, Zoho CRM and more

Fully Mobile

Help customers even when you're away from your desk. Zoho Desk's mobile apps for Android and iOS let you close tickets on the go and give a bird's eye view of your customer service health at a glance.

Try Zoho Desk appTry Radar app
Zoho desk agent mobile app for android and iOS
Zoho desk Radar analytics - manager mobile app for android and iOS

Feedonomics has more than 400 users leveraging all the available features to their fullest extent.

Mercedes-Benz improved customer satisfaction across their whole dealership network.

I believe that what we've achieved in collaboration with the Zoho Desk team has made a huge impact on how efficiently we can resolve complex requests for our clients, and it has been a major improvement for our customer experience.

Jason NicholVice President,
Product

We analysed other products on the market but Zoho Desk blended into our organization structure better than anything else.

Swaroop NaikSenior Manager,
Software Development

Why choose Zoho Desk?

Why Zoho desk is the best customer service help desk software
  • 50% faster implementation than most customer service software
  • Dedicated training program with shallow learning curve
  • Support customers in over 40 languages
  • Customizable workspace that works across any industry, brand, and department
  • Hassle-free migration with the help of our account executives
  • No hidden costs, no forced contracts, and no lock-ins
  • Compliant with data protection laws, such as GDPR, HIPAA, and CCPA

Sensational software for a
sensible price

  • No credit card required.
  • No software to download.
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