- Features
- Ticket history
- Zoho CRM integration
- Ticket peek
- Social media integration
- Priority-based ticket views
- Agent collision detection
- Inbuilt live chat
- Response / Resolution SLAs
- Round robin ticket assignment
- Web forms
- Team chat
- Custom reports
- Multiple business schedules
- Team feed
- Multi-level escalations
Why should you switch to Zoho Desk?
Prioritized ticket views
Tickets are automatically arranged in order of priority, due-time, or status so that you can focus on responding to the most important ones first.
Contextual responses
View customer history and previous interactions, all on one screen, and deliver personalized responses that cater to your customers' specific needs.
Intelligent automations
Create separate automation rules like ticket assignments, escalations, and SLAs for every brand or department you need to cover.
Reduced ticket volumes
With our self-service portals and FAQ page, your customers can find help for themselves without having to contact you. The KB also suggests answers as the customers type their questions.
Our customers love us
- Sears
- Daimler
- Intel
- Essilor
- AONhewitt
"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"
Joshua SmithIT Manager, Wencor Group."Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."
Mario Pires, GeostarSpringwater Capital Group"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."
Steve MigoyeHead of ICT
We provide everything needed to make your Zwitch easy.
Migrating? We've got you
With Zoho Desk's migration assistance, your journey to better software will be effortless.
Webinars to get you started
Our webinars are sure to help you learn the ropes and get up to speed.
Help resources at your disposal
Documented help for every situation to make your transition smooth.