Zia

AI that actually helps

Zia helps your teams do more with less time and effort.

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AI Agents

Equip your agents to craft the perfect response easily with generative AI in Zoho Desk.

AI Agents

Equip your agents to craft the perfect response easily with generative AI in Zoho Desk.

Conversational

Empower agents and customers with an AI assistant that helps them 24/7.

Generative

Equip your agents to craft the perfect response easily with generative AI in Zoho Desk.

Predictive

Take the right decisions with the necessary context in hand.

Omnichannel support

Contextual support across channels

Manage 10+ channels from a unified interface.

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Email

Phone

Instant messaging

Social media

Live chat

Web forms

Agent productivity

Workspace that simplifies ticketing

Helpful ticketing tools placed right where your team needs them.

Ticket management

Merge, clone, split, and create parent-child tickets to keep your workspace organized.

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Reply efficiency

Collaboration

Feedback management

Accessible interface

Self-service

Help that's always available

Build a help center or take support where your customers are.

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Knowledge base

Create and publish your library of information from one place.

Guided conversations

Build chat flows that simplify self-service for your customers.

ASAP

Create a help widget with a blend of self-help and agent help capabilities.

Community

Build a space for your customers to engage and collaborate with other users.

Custom branding

Tailor the help center to your liking with domain mapping, HTML, and CSS.

Multilingual help center

Help your customers help themselves in 50+ languages.

Automation

Streamlined support

Offer direction to your support processes while taking out the manual load.

Ticket assignment

Assign tickets to your teams based on their workload, availability, and skill.

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SLAs

Stay true to your commitment towards customers by setting up SLAs.

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Blueprint

Create process flows that align with your business workflows using blueprints.

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Workflows

Write rules to update fields, send alerts, add tasks, and perform actions.

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Customization

A system that adapts to your needs

Make Zoho Desk work the way you want it to.

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Multilingual help desk

Give your agents the flexibility to access Zoho Desk in 20+ languages.

Multi-department setup

Manage various support activities or brands from one place.

User personalization

Give your agents the flexibility to modify the workspace to their liking.

Custom modules

Build your own modules with the data necessary to support easily.

Developer toolkit

  • Connect with third-party apps using APIs
  • Build custom mobile apps with SDKs
  • Control automation with custom functions
Reports and Dashboards

Data-driven insights

Know what's working and what isn't

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100+ built-in reports

15+ built-in dashboards

  • Agent availability
  • AI dashboard
  • First response time
  • Resolution time
  • Ticket status
  • SLA metrics
  • Blueprints
Integrations

Compatible with your existing business applications

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Mobile app

Support on the go

Answer customer requests or track support insights even on the move.

Zoho Desk

Manage various support activities or brands from one place.

Radar

Manage various support activities or brands from one place.

Security

Secure and compliant

Protect your customers' data while giving your team the information they need.

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Software for teams that aim to deliver quality support

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