Predict ticket fields accurately
Connect your customers with the right expert and help your agents deliver contextual support with field predictions.
Why use Field Predictions?
- Increase efficiency
- Deliver proactive service experiences
- Promptly resolve issues
- Improve precision and accuracy
* Zia is currently available in US, EU, AU, and IN DCs.
Auto-update important details
Save your agents from manual data entry and enable smoother automation by training Zia to predict the ticket fields of your choice.
Test before you deploy
Identify and fix any inaccurate predictions by testing Zia in the field prediction playground and ensure AI in your support activities runs on reliable data.
Keep improving
Help Zia adapt to new data and improve overall performance by re-training it on a new set of tickets.
Deliver smooth support with
reliable field predictions
- No credit card required.
- No software to download.