Strike conversations that are Automated, yet personal
Automated, yet personal
Clear your call queue, minimize back-and-forth emails and cut to the chase. Guided Conversations (GC) steers conversations with relevant questions through a predefined chat and systematically leads your customers to the best solution.
User-friendly console
No experience writing code? No problem. Our effortless GUI builder offers enhanced visual clarity with easy to add blocks, integrated flow metrics, preview options, and multilingual capability. Deploy your flows with personalized chat widgets to suit your business style.
Craft conversation flows
to suit your style
Edit and deploy bot interactions swiftly with industry-specific pre-built template flows readily available in the template gallery—or craft your very own multilingual custom flows from scratch consisting of flexible blocks, paths, and variables.
Refine conversations with AI
Enhance structured bot interactions with the Zia generative AI block for natural and context-aware responses. No coding is required, and you'll be able to ensure smooth bot and agent transitions for intelligent and flexible customer support.
Expedited responses for
“ASAP” demands
Your customers don't have to wait on hold for an answer to a simple question and your agents don't have to answer recurring questions. Create customized responses for common customer roadblocks using different response blocks.
Integration blocks for smooth business operations
Easily connect with Zoho apps like CRM, Connect, Cliq, Projects, Mail, and Calendar by adding ready-made, reusable integration blocks to your GC flows.
Self-serve anywhere
Help your customers track orders, fix appointments, and book flights on the go. Use pre-loaded mobile SDKs to easily configure GC for your mobile application.
Deliver action-based self-service
GC does more than just giving answers. It can guide actions such as placing and cancelling orders, updating account details, or troubleshooting problems.
Manage heavy incoming traffic
GC is ideal for companies that receive large volumes of tickets in short intervals. Integrating GC can significantly reduce average resolution time.
Provide quick resolutions
Proactively guide your customers through common processes without the need for an agent with a simple chat on your website or app.
Offer 24/7 availability
Since GC is available 24/7 regardless of live agent availability, customers can even find resolutions during non-working hours.