Add-ons and Integrations

Zoho Apps

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  CRM

  Integrate your Zoho Desk and Zoho CRM accounts, for seamless coordination between sales and customer service teams.

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  FSM

  Organize, manage, and execute an effective field service experience for your customers in Zoho Desk.

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  Assist

  Provide instant support by getting access to your customer's screen right from your ticket screen.

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  BugTracker

  Add bugs for support tickets from within Zoho Desk, by integrating with Zoho BugTracker.

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  Analytics

  Visually analyze customer support data and insightful reports by integrating with Zoho Analytics.

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  Books

  Perform all payment related actions from within Zoho Desk.

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  SalesIQ

  Instantly convert chat conversations with visitors from Zoho SalesIQ into tickets in Zoho Desk.

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  Projects

  Include the voice of the customer in the development process.

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  Meeting

  Schedule and conduct meetings with your customers and agents right within the ticketing interface.

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  Invoice

  Create and send estimates and invoices from within Zoho Desk.

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  Forms

  Add form entries in Zoho Forms as tickets in Zoho Desk.

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  Inventory

  Create sales orders and track shipments from tickets by keeping Zoho Desk in sync with Zoho Inventory.

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  Survey

  Learn your customer support performance by sending out a survey to the customers.

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  Flow

  Connect Zoho Desk with a diverse set of business apps and automate complex workflows with ease.

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  Bigin

  Import customer, accounts, and product information into Zoho Desk from a unified database through Bigin integration.

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  Marketplace

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Telephony Partners

Other Apps

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  G Suite

  Collaborate, communicate and share information directly from Zoho Desk by integrating with GSuite.

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  Screen Magic

  Zoho Desk enables you to notify your customers and support representatives using text messages (SMS).

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  Jira

  Convert tickets raised in Zoho Desk to engineering issues in JIRA, easily.

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  Slack

  Get real-time support updates, collaborate with your team and boost productivity from within Slack.

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  Salesforce

  Pull in customer information and work in collaboration with your sales team.

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  Trello

  Bring customer context into project management, and improve collaboration between teams.

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  Microsoft Teams

  Collaborate, perform ticket actions, and get instant notifications from inside Microsoft Teams.

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  Zapier

  With this integration, Zoho Desk can interact with other apps to share important data efficiently.

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  Intercom

  The right balance between having meaningful conversations with your customers and finding solutions.

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  Mailchimp

  Support team members can easily get the full picture on which email campaigns are sent to customers.

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  Pipedrive

  View existing customer details, manage contacts, deals and activities between Pipedrive and Zoho Desk.

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  HubSpot

  With the HubSpot integration, understand customer information to prioritize and manage tickets in Zoho Desk.

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  Asana

  Quickly address customer issues by keeping your customer support and project management teams in sync.

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  Clearbit

  With Clearbit integration, you can view your customer's information as soon as you open a ticket.

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  PowerBI

  Integrate Power BI with Zoho Desk to visualize, analyze, and build dashboards from ticketing, customer, and agent data.

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  GitLab

  Easily resolve customer issues by keeping your support and development teams in sync with GitLab integration in Zoho Desk.

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  Marketplace

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