Connect instantly, resolve quickly

Offer swift and efficient support on your customers' favorite messaging channels through Zoho Desk's Instant Messaging.

Be where your customers are

Our Instant Messaging platform streamlines interactions across messaging apps with a unified, interactive console for agents.

Always available

Offer timely support with rule-based chatbots to make getting basic support quick and easy for your customers while your agents handle more complex tasks.

*currently available for WhatsApp, Instagram, Telegram, Business Messaging, Line, Messenger

Low-code chatbots can be integrated in Zoho Desk IM platform for faster support.

Scale your support

Adapt as your business grows; agents can hold multiple conversations parallelly, enable automation capabilities such as blueprints, business hours, and auto-close conversations.

Blueprint automation for Zoho Desk's instant messaging platform

Monitor your messaging data

Gain actionable insights into your teams' efficiency, message traffic, and customer happiness ratings for your messaging applications to offer personalized and data-driven support.

Reports highlighting your support team's efficiency while responding to IM tickets

Compare your incoming and outgoing messaging history on IM channels for efficiency

Analyze your ticket assignment efficiency for IM channels

Preset responses for your agents

Tired of repetitive chats? Use fully customizable predefined messages and auto-response tools to reduce response time and agent workload.

Chatting made contextual

Deliver contextual support through IM's user-friendly and interactive console with channel-oriented icons, customer details, and chat history to enhance agent efficiency and customer experience.

Scan, click, or chat

Embed a support widget for your messaging channels on your website as either a QR code, chat link, or clickable button.

Channel choice

Meet your customers on their preferred messaging channels.

User-friendly tools

IM's simplified interface makes it easy for both agents and customers.

Accelerated support

Resolve issues faster by enabling your bots and agents to work together seamlessly.

Proactive management

Share the latest business trends, promotions, and reminders or track sales trends.

See what our customers have to say about Instant messaging

My target market is Latin America and the penetration of WhatsApp in this market is exaggeratedly high. Zoho Desk is a strong and robust ticket structure. If we add the power of WhatsApp to automate prospects and serve the customers there, the result is only success.

Sergio Rey,Founder

I was looking for a solution to provide customer service through multiple platforms including Facebook, Instagram, WhatsApp and telegram. Zoho desk proved to be the one I needed. I really liked the affordable pricing. The previous platform I used charged 15 times more than what Zoho does for the same set of features.

View review

Ahmed N,Owner and CEO