Connect instantly, resolve quickly
Offer swift and efficient support on your customers' favorite messaging channels through Zoho Desk's Instant Messaging.
SIGN UP FOR FREEBe where your customers are
Our Instant Messaging platform streamlines interactions across messaging apps with a unified, interactive console for agents.
AI-driven chat support
Offer smart support on your favorite messaging channels with Zia to automate customer support and boost agent efficiency. Access chat summaries, customer sentiment, tone guidance, and real-time reply suggestions.
Offer smart self-service
Empower customers who prefer self-help through multilingual, rule-based chatbots that are easy to build and deploy on your messaging channels. Add our GenAI block in your chatbot flow for more natural and empathetic responses.
Be always available
Effortlessly manage high chat volumes on your messaging channels by leveraging instant responses fetched from your knowledge base. Optimize agent efficiency and ensure smooth bot-agent chat transitions.
Scale your support
Adapt as your business grows; agents can hold multiple conversations in parallel, enable automation capabilities such as ticket assignment rules for better workload management, use blueprints for consistent support, manage business hours settings, and auto-close conversations.
Monitor your messaging data
Gain actionable insights into your teams' efficiency, message traffic, and customer happiness ratings for your messaging applications to offer personalized and data-driven support.
Preset responses for your agents
Tired of repetitive chats? Use fully customizable predefined messages and auto-response tools to reduce response time and agent workload.
Scan, click, or chat
Embed a support widget for your messaging channels on your website as either a QR code, chat link, or clickable button.
Channel choice
Meet your customers on their preferred messaging channels.
User-friendly tools
IM's simplified interface makes it easy for both agents and customers.
Accelerated support
Resolve issues faster by enabling your bots and agents to work together seamlessly.
Proactive management
Share the latest business trends, promotions, and reminders or track sales trends.