Collaborate to arrive at the ideal solutions with notes and attachments
Get regular updates and share ideas with field agents through the Zoho FSM mobile app to ensure top-quality field service.
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- Allow sharing notes and photos from the job site
- Enable collaboration to optimize service solutions
- Share service information in various formats
- Document work progress with stage-wise images
Foster collaborations to improve service delivery
Empower field agents to work together seamlessly to resolve customer issues. Agents can upload photos, record audio, and add notes through the Zoho FSM mobile app. This information is instantly accessible to other team members to enable effective collaboration and quicker solutions.
Monitor site work with clear documentation
Notes and attachments uploaded during a service offer a detailed view of the work completed and the steps taken to address the issue. They also serve as a quality control tool for managers to confirm that the job meets required standards and is completed correctly.
Frequently asked questions
Field agents can use the Zoho FSM mobile app to add notes, images, and other attachments under the Notes tab of each service appointment, facilitating seamless communication for efficient field service management.
Agents and other team members can share text, PDFs, images, audio recordings, and video files to work together and offer the best field service solutions.
All notes added by team members are accessible in the Notes tab of a service appointment in the Zoho FSM web app. Notes can also be filtered by date and contributor for convenience.
Yes! Images captured at job sites can be shared with customers through service reports. This adds credibility and ensures transparency in the work performed at the customer’s location.