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Zoho FSM - Plan Comparison

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Work Order Management
RequestsYesYesYesYes
Estimates
Standard Estimates
Optional Line Items
Yes
Yes
-
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Work Orders
Service Line Items
Part Line Items
Service Task Line Items
Yes
10/work order
10/work order
-
Yes
20/work order
20/work order
10/service line item
Yes
30/work order
30/work order
15/service line item
Yes
50/work order
50/work order
50/service line item
Service Appointments
Time Slot
Queue Based (All Day)
Multi Day
Yes
Yes
Yes
-
Yes
Yes
Yes
-
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Service Task-5/service10/service20/service
Service Report1/appointment5/appointment10/appointment20/appointment
Record Templates--40/module100/module
Gantt ViewYesYesYesYes
Grid View--YesYes
Map View-YesYesYes
Calendar ViewDay, Week viewsDay, Week viewsDay, Week, Month viewsDay, Week, Month views
Trips1/appointment20/appointment50/appointment100/appointment
Time Sheet10/appointment10/appointment15/appointment50/appointment
Multi-currency-10/organization20/organization30/organization
Job costing--YesYes
Notes and Attachments
Unified Notes View
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Maintenance Plans
Scheduled Maintenance--
200 active
Total 500
1000 active
Total 1500
Contact Management
CustomersYesYesYesYes
CompaniesYesYesYesYes
Customer HistoryYesYesYesYes
NotesYesYesYesYes
NotificationsYesYesYesYes
Custom Notifications-YesYesYes
TimelineYesYesYesYes
Advanced FiltersYesYesYesYes
Contact Merge-YesYesYes
Workforce Management
Users20200200500
EquipmentsYesYesYesYes
Crew-20/organization50/organization100/organization
Skills---100/organization
Service Territories-20/organization50/organization100/organization
AttendanceYesYesYesYes
Availability
Business Hours
shifts
Holiday
Time Off
 
-
-
Yes
-
 
Yes
-
Yes
Yes
 
Yes
-
Yes
Yes
 
Yes
25/organization
Yes
Yes
Field Agent Live Location Tracking-YesYesYes
Service Management
Services And PartsYesYesYesYes
Asset Management
Manage Assets--YesYes
Billing (Powered by Zoho Invoice)
Country-specific TaxesYesYesYesYes
InvoicesYesYesYesYes
PaymentsYesYesYesYes
Payment Gateway IntegrationYesYesYesYes
2-way sync between FSM and Zoho Invoice/Books-YesYesYes
Product Customization
Module Custom FieldsMax 10/moduleMax 100/moduleMax 200/moduleMax 300/module
Limits for each field type
Text & Choice fields (these include Single Line, Multi Line, ​​​​​Phone, Email, Pick List, URL)10/module35/module70/module110/module
Decimal & Currency fields10/module15/module30/module40/module
Date Time & Long Integer fields10/module20/module40/module60/module
Checkbox5/module10/module20/module30/module
Number5/module10/module20/module30/module
Date5/module10/module20/module30/module
Job Sheets
Subforms
-
-
-
-
50 Active
Total 100
2/job sheet
100 Active
Total 200
5/job sheet
Job Sheets Custom Fields--Max 300/job sheetMax 400/job sheet
Limits for each field type in Job Sheets
Text & Choice fields (Single Line, Multi Line, Phone, Email, Pick List, URL, Multi-Select Pick List, Check List, Radio Choice)--110/job sheet145/job sheet
Decimal & Currency fields--40/job sheet55/job sheet
Date Time & Long Integer fields--60/job sheet80/job sheet
Checkbox--30/job sheet40/job sheet
Number & Rating fields--30/job sheet40/job sheet
Date--30/job sheet40/job sheet
Image Upload--30/job sheet40/job sheet
FSM List ViewsYesYesYesYes
Custom Views10/module50/module100/module100/module
PDF Templates-100/module100/module200/module
Automation
Workflow Rules
3 active/module
Total 5/module
5 active/module
Total 10/module
10 active/module
Total 20/module
20 active/module
Total 30/module
Time-based Workflow Rules--
10 active/module
Total 20/module
25 active/module
Total 50/module
Custom Functions-5/module10/module20/module
Standalone Functions-5/organization10/organization20/organization
Field Updates1/module3/module5/module20/module
Email Template1/module3/module10/module20/module
Email Notification1/module3/module5/module20/module
Webhooks-5/module10/module20/module
Reports
Standard ReportsYesYesYes
Custom Reports-10/module
Total 30
20/module
Total 50
50/module
Total 100
Scheduled Reports---Max 50 schedules
DashboardYesYesYesYes
Customer Insights---Yes
Workforce Insights---Yes
Data Management
Mass Update--YesYes
File Storage1 GB/organization10 GB/organization + 2GB/100 appointments10 GB/organization + 2GB/100 appointments10 GB/organization + 2GB/100 appointments
Additional File Storage-/month for 25 GB/month for 25 GB/month for 25 GB
Data Storage100,000 records500,000 records500,000 records1,000,000 records
Import Data1000 records/batch10000 records/batch20000 records/batch50000 records/batch
Export DataYesYesYesYes
Security and Privacy
Custom Profiles-10/organization15/organization20/organization
Territory-Based Permissions---Yes
Field Permissions---Yes
Data Encryption (EAR)YesYesYesYes
Audit TrailYesYesYesYes
GDPR ComplianceYesYesYesYes
Developer Tools
APIs (Daily call limit)5000/Day/Org25000/Day/Org50000/Day/Org 100000/Day/Org
APIs Window Limit2500/User/Min5000/User/Min5000/User/Min5000/User/Min
API Concurrency Limit5/Client/Org15/Client/Org15/Client/Org15/Client/Org
Connections-YesYesYes
Webforms-
3 Active/module
Total 100/module
10 Active/module
Total 100/module
20 Active/module
Total 100/module
Mobile Support
Mobile App for Field TechsYesYesYesYes
Offline Data Access-YesYesYes
Channels
Email
Sender Email-10/organization50/organization100/organization
Telephony
Zoho's Built-In Telephony (powered by Twilio)--YesYes
Zoho Voice--YesYes
Telephony Marketplace--YesYes
WhatsApp Business Messaging
WhatsApp Templates--10/module20/module
WhatsApp Notifications--10/module20/module
Zoho Integrations
Zoho Books-YesYesYes
Zoho CRM-YesYesYes
Bigin by Zoho CRM-YesYesYes
Zoho Desk-YesYesYes
Zoho Analytics-YesYesYes
Zoho Flow-YesYesYes
Third-Party Integrations
Zapier-YesYesYes

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