Share service reports to customers to document processes and build trust
Send a comprehensive job summary to detail the tasks completed and receive customer feedback through service reports.
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- Create comprehensive service reports
- Capture customer reviews, ratings, and signatures
- Send reports via email or other channels from the mobile app
- View past service reports
Summarize the completed service using service reports
Build credibility by sending a detailed report on the completion of a service. Zoho FSM simplifies this process with pre-filled report templates with all the essential details of the job. You can include time spent, checklists, and photos from the job site. Field agents can add comments, signatures, and easily send the report through multiple channels. This document serves as clear proof of a job well done, ensuring customer satisfaction.
Capture and monitor customer feedback
Zoho FSM lets you log the customer’s feedback, rating, and signature on the service report. Administrator can track customer responses and ratings. Service reports can also be viewed under service appointments in a customer’s profile to provide services based on past feedback.
Frequently asked questions
A service report is a comprehensive document recording the work performed during a service appointment. On Zoho FSM, field agents can create and share service reports directly via the mobile field service app.
Service reports include customer and asset information, request details, service summary, parts used, time duration, technician comments, and customer feedback. They may also carry the digital signatures from both the field agent and the customer.
Yes! Zoho FSM allows service businesses to customize service reports by adding or removing modules to meet specific industry and operational needs.
You can access detailed reports to track customer feedback and ratings on the field service management app. This feature helps monitor field agent performance and identify areas for improvement.