If your DNS Manager is hosted with BigCommerce, follow the steps below to add TXT in BigCommerce DNS for verification.

1. Login to your BigCommerce account.
2. Go to Account Settings > Account Overview. Your Account Dashboard will open.
3. Click on Control Panel of the store you want to access. The selected store's Control Panel opens.
4. Click on the Settings icon (gear icon) from the left pane.
5. Go to Server settings > Emails & DNS Records and select the Web Hosts tab. (For older stores, it may be under Server Settings > DNS Records)
6. Select Type as TXT. (If you already have a record click Add another to make a new entry)
7. Enter the details for your TXT record.
   • In the Fully Qualified Host field, enter @ ​
   • In the Value field, enter the TXT value generated in the Zoho Mail Admin Console.
   • In the TTL field, select the shortest possible time.
8. Click Add.
9. Now come back to https://mailadmin.zoho.com/ page and click 'Verify by TXT'.
10. If the DNS information is correctly propagated, the domain will be verified. You can proceed with the next steps to create user accounts. 

If your DNS Manager is hosted with BigCommerce, follow the steps below to add CNAME in BigCommerce DNS for verification.

1. Login to your BigCommerce account.
2. Go to Account Settings > Account Overview. Your Account Dashboard will open.
3. Click on Control Panel of the store you want to access. The selected store's Control Panel opens.
4. Click on the Settings icon (gear icon) from the left pane.
5. Go to Server settings > Emails & DNS Records and select the Web Hosts tab. (For older stores, it may be under Server Settings > DNS Records)
6. Select Type as CNAME. (If you already have a record click Add another to make a new entry)
7. In the Alias field enter the code generated in your Zoho's domain verification page (Example: zb12345678).
8. Specify Points to as enter the value from the CNAME Value/ Points To/ Destination field of your Zoho Mail Admin Console.
9. Click Add when you're done.
10. Now come back to https://mailadmin.zoho.com/ page and click 'Verify by CNAME'.
11. If the DNS information is correctly propagated, the domain will be verified. You can proceed with the next steps to create user accounts. 

You have now added the CNAME successfully. You may have to wait for at least an hour for the changes to take effect in the DNS Servers. After an hour or two, login to your Zoho Mail Control Panel and click Verify. Once your domain is verified, you can start adding users and creating mail accounts.

1. Login to your BigCommerce account.
2. Go to Account Settings > Account Overview. Your Account Dashboard will open.
3. Click on Control Panel of the store you want to access. The selected store's Control Panel opens.
4. Click on the Settings icon (gear icon) from the left pane.
5. Go to Server settings > Emails & DNS Records and select the Mail Servers tab. (For older stores, it may be under Server Settings > DNS Records)
6. Select I am setting up an external email hosting solution to use a third-party host.
7. In the Fully Qualified Host field, enter @ to denote default domain for email delivery.
8. Specify the first record's value as mx.zoho.***. (The TLD for the MX record will vary based on the DC in which your data is hosted in Zoho. Refer to the correct value for your domain from Tools & Configurations section in Admin Console )
9. Set the priority to 10 or lower as supported by your registrar.
10. Follow the same steps to add another MX record for your domain.

11. To ensure correct email delivery to your domain, only the MX Records provided in the Tools & Configurations section of Admin Console should be used.

    Host/ Domain	Address/ Mail Server/ MX Entries/ Value	Priority
    @/ Blank/ Domain name	mx.zoho.com	10
    @/ Blank/ Domain name	mx2.zoho.com	20
    @/ Blank/ Domain name	mx3.zoho.com	50

    The MX values in the above table are based on the generic configuration information. For more specific configurations particular for your domain refer to the Tools & Configurations section in the Admin Console.

12. Click Save to save your changes.

You have now added the MX Records successfully. You may have to wait for at least 6 to 24 hours for the changes to take effect in the DNS Servers. After an hour or two, you will start receiving emails at your Zoho Account.

Important Points:

• Ensure that you have deleted all the MX records related to your previous email provider. Any other existing MX record will conflict with Zoho Mail, affect email delivery, and result in permanent loss of emails delivered.
• The MX records that should be returned when you check in the MX Lookup tool should be
  • mx.zoho.com
  • mx2.zoho.com
  • mx3.zoho.com