Zoho Launches Zia Hubs, a Tool to Extract Intelligence from Unstructured Business Data

Chennai, June 18, 2025– Zoho, the global technology company headquartered in Chennai, today launched Zia Hubs, a solution within Zoho WorkDrive that allows businesses to make sense of their unstructured business data. Using Zia Hubs, organisations can now derive insights and gain deeper business context around any type of information, regardless of file format or structure.

"According to IDC, 80 percent of business data is unstructured. Most unstructured data is text-based, meaning pertinent information lives within email conversations, social media posts, word processor documents, or audio and video transcripts. Zia Hubs brings a common model to company data, exposing unused information to powerful capabilities and services, including agentic AI, comprehensive analysis, and accurate, unified search. With Zia Hubs built into the full product suite, Zoho is able to provide customers with a deeper integration than any comparable software platform and nearly limitless potential uses for their data," said Mani Vembu, CEO, Zoho.

Deeper Intelligence of organisational Data

Zia Hubs is a part of Zoho WorkDrive, bringing content intelligence to the company's unified content management and collaboration platform. Designed with a high level of user control over what the AI can access, Zia Hubs allows users to store and organise project or task-specific content into dedicated hubs within WorkDrive. Each hub serves as a focused space where Zia, Zoho’s flagship AI, can understand and act on the content stored within. This includes a wide range of content formats such as PDFs, documents, videos, and audio files.

Zia Hubs automatically organises the content in each hub by grouping related information such as section headings, supporting text, and visuals to preserve context. For video and audio files, Zia generates transcripts and links the key moments to relevant topics, making it easy to pinpoint exactly where something was said.

When users ask Zia Hubs a question, it will surface the most relevant answers, even across different content formats. Each response includes clear citations that link back to the original content, whether it’s a document, spreadsheet, image, or a specific moment in an audio or video file.

Additionally, users can create custom workflows with Zoho Flow, automating the document storage process for particular projects or pertaining to specific teams within an organisation, ensuring that Zia always has access to the latest documents. With Zia Hubs, users can also utilise the full spectrum of an organisation's software suite: content from third-party software. For example, Docusign PDFs, RingCentral call logs, Zoom video files are all readable by Zia, and can be placed into a hub by building a workflow with Zoho Flow.

From Intelligent Content to Intelligent Action with Zia

Zia Hubs is a foundational element of Zoho's long-term AI strategy, laying the groundwork for a future where intelligent agents can act contextually on content across the company's entire product suite. With full ownership of its technology stack spanning more than 55 products, Zoho is uniquely positioned to help organisations unlock deeper value from their business content compared to competitors.

Potential use cases for Zia Hubs include, a legal team's content hub hosting files relevant to a particular case, related correspondences, and research, allowing a lawyer to have Zia provide summaries with citations without having to manually scan lengthy files; a company's support centre placing call logs into a hub, then querying Zia to identify trends, like, "Have we received an increase in calls regarding specific issues?"

Future updates to Zia Hubs will allow it to identify structured information within unstructured files and trigger specialised agents tailored to specific business needs, further utilising Zia Hubs as the central content intelligence layer that activates AI-native workflows across the full Zoho ecosystem.

Disclaimer

All trademarks, product names, and company names cited herein are the property of their respective owners.

Availability and Pricing

Zia Hubs launches in early access today in India and is available for users upon request for Zoho Workdrive users. The general release for users is scheduled for the end of Q3 2025.

Zoho Artificial Intelligence Differentiation

Zoho is committed to designing and incorporating artificial intelligence guided by the principles of customer privacy and value. Zoho's generic AI models across contextual, assistive, and agentic AI, are not trained on consumer data and do not retain customer information. Zoho builds AI tools with usefulness in mind, striking a balance between providing AI technology that assists workers while right-sizing models that don't require burdening consumers with additional costs.

About Zoho

With over 55 apps across nearly every major business category, Zoho Corporation is one of the world’s most prolific technology companies. Headquartered in Chennai, India, Zoho is privately held and profitable, employing more than 18,000 people worldwide. Zoho is committed to user privacy and does not rely on an ad-revenue business model. The company owns and operates its data centres, providing full oversight of customer data privacy and security. Over 130 million users globally—across hundreds of thousands of companies—trust Zoho to run their businesses, including Zoho itself. For more information, visit: www.zoho.com.

Media Contacts

Ojasvni Singh
ojasvni.sa@zohocorp.com

Nanya Srivastava
nanya.s@zohocorp.com