Zoho One Support Plans

Zoho One accounts come with Classic support by default.

Please contact sales@zohocorp.com to sign up for Premium or Enterprise support.

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Classic

Free

Premium

20% of org license fee

Enterprise

25% of org license fee

75 users minimum

SERVICES
Email Supportsupport@zohoone.comsupport@zohoone.comsupport@zohoone.com
Chat Support8 hours
(Monday - Friday)
24 hours
(Monday - Friday)
24 hours
(7 days per week)
Phone Support8 hours
(Monday - Friday)
24 hours
(Monday - Friday)
24 hours
(7 days per week)
Access screen-sharing sessions with support agents who can help you troubleshoot.Remote Assistance (Screen Sharing)YesYesYes
Maximum Response Time8 hours3 hours1 hour
Product Onboarding-yesyes
Onboarding Period45 days from date of subscriptionUpto 90 days* from the date of subscription75 days from date of subscription
Onboarding Sessions3 per week5 per week5 per week
Session Length45 minutes60 minutes60 minutes
Configuration Assistance-yesyes
Technical Account Manager--yes
Access to Zoho's help documentation and articles.Knowledge Baseyesyesyes
Post questions and share tips with the Zoho community.Community Forumsyesyesyes
A place to view all your tickets, raise new support requests, and get answers from product experts.Customer Portalyesyesyes
ELIGIBILITY
Minimum Number of Users1175
Subscription PeriodMonthly or AnnualMonthly or AnnualAnnual

Partner Support

Zoho partners are consultants who can implement, customize, or support your Zoho setup. Partners are a good way to get regional or industry-specialized support.

FIND A PARTNER