What can a user session replay tool do?
A user session replay tool lets you see exactly what users did, when they did it, and how they interacted with your site. Capture and replay real user sessions to uncover friction points, boost conversions, and deliver a better experience.
See what works (and what doesn't)
When metrics fail to explain, session replay software steps in. Watch visitor interactions to understand why landing pages have high drop-offs or forms go unsubmitted.
Make informed, data-driven decisions
Use visitor recordings as proof to refine content, optimize layouts, and boost conversions.
Fine-tune your site
Improve website performance with real-time interaction data. Identify what engages visitors and tweak weak elements.
Find the friction
Spot broken links, misleading CTAs, and 404 errors that block conversions. Fix broken elements and remove hesitations in the user journey.
Who can use a session replay software?
Digital marketers and CRO specialists: Use session replay insights to create A/B test ideas. This will help optimize landing pages and boost conversion rates.
UX/UI designers and web developers: Use heatmaps and session recordings to identify usability issues and improve site design.
Product managers and growth teams: Analyze real user behavior, track drop-off points, and refine customer journeys.
E-commerce businesses: Reduce cart abandonment by identifying friction points, optimizing checkout flows, and creating a seamless shopping experience.
Best Zoho PageSense Features for Session Replay
Debug and TroubleShoot
Eliminate slow-loading pages, JavaScript errors, and UI issues. Watch real user sessions to pinpoint issues and resolve them.
Visitor segmentation
Focusing on specific visitor segments can help you gain a deeper understanding of user sessions. Choose from preset or custom audience segments. Apply filters to track how different user groups interact with your site.
Mobile session replays
Use mobile session replay to uncover navigation issues, fix form drop-offs, and optimize usability for smaller screens. With insights from real visitor interactions, ensure a friction-free experience across all devices.
Track user journeys
View every step users take before they convert—or drop off.
Follow your visitors across tabs and pages
Track visitor interactions across pages and tabs within a two-hour session. See if users switch tabs or get distracted, and optimize your funnel with a complete view of user behavior.
Tag key interactions
Add tags to key interactions, such as CTA clicks, to analyze specific user journeys
Identity API & Personalization
Track visitor sessions by email using the custom identity API and send personalized offers to boost conversions.
Privacy-first session replay
Mask fields and sensitive inputs, ensuring compliance with data retention policies.
Control access with custom permissions without compromising security.
Encrypted storage and secure protocols ensure that your visitor recording software remains compliant.
How do we analyze session replay in Zoho Pagesense?
Zoho PageSense provides an intuitive and cost-effective session replay software solution, unlike many session replay vendors that offer limited functionality or expensive plans. See it for yourself!
Zoho PageSense vs. other session replay tools
| Feature | Zoho PageSense |  Mouseflow |  Hotjar |  VWO Insights |  Smartlook |  Crazy Egg |  FullStory |
| Pricing in USD | $16/month/annually | $31/month/annually | $32/month/annually | Bundle based pricing | $55/month/annually | $29/month/annually | Request pricing |
| User journey tracking | – | ||||||
| Identifier API | – | ||||||
| Element masking | NA | NA | |||||
| Session filters | Limited | ||||||
| Event tracking | – | ||||||
| API and integrations | (Zoho, third-party) | Limited | |||||
| GDPR and privacy |
Why choose us?
Multiple tools under one roof
No-code tools with a straightforward UI that are tailored to run experiments, optimize KPIs, and derive measurable metrics.
A tightly integrated platform
Seamlessly integrate with the extensive Zoho ecosystem and third-party business apps to get a 360° view of your marketing campaigns.
No impact on page load time
Focus on experiments without worrying about website lags: one code, multiple experiments, better experiences.
Privacy and compliance
With GDPR-compliant and PCI DSS standard certifications, our customer’s privacy has always been our top priority.
FAQs on session replay software
What is session replay, and how does it work?
Session recording, also known as session replay, is a qualitative analytics tool. It captures user interactions like clicks, scrolls, and mouse movements. It does not store sensitive information, ensuring compliance with privacy regulations. Businesses use it to analyze user actions, identify UX issues, and improve website customer experience.
Does PageSense offer a tool to replay user sessions in a web browser?
Yes, PageSense offers a user session replay tool for viewing visitor sessions directly in web and mobile browsers. It records website visitors' interactions, such as users navigating across different pages. This gives you valuable insights into user behavior, helps to identify issues, and optimizes your conversion funnel.
How does session replay differ from heatmaps?
Heatmaps show color-coded unified data on users' clicks, scrolls, and movement patterns, highlighting trends across multiple users. Session replay provides detailed, individual visitor recordings, allowing businesses to analyze specific user engagement and journeys in real time.
Is Zoho PageSense's session replay GDPR-compliant?
Yes, Zoho PageSense ensures data privacy by allowing you to mask sensitive customer data in session recordings.
How can session replay help improve my website's conversion rates?
You can improve engagement and conversions by identifying friction points and optimizing user experience.
Does Zoho PageSense support session replay for both web and mobile browsers?
Yes, we offer both web browser and mobile session replay capabilities.
Is it possible to filter session recordings in Zoho PageSense?
Zoho PageSense allows you to filter session recordings based on user behavior, traffic sources, device type, location, and more. This helps you find relevant sessions quickly and analyze specific user interactions.
Is Zoho PageSense suitable for eCommerce websites?
Absolutely! Zoho PageSense helps eCommerce businesses understand customer journeys, identify checkout drop-offs, and optimize product pages.
How do I start using Zoho PageSense?
To get started, you should sign up for a free trial. Install the tracking code on your website and configure the session recording tool. You can also implement heatmaps, A/B tests, and funnels to optimize your website's performance.
Can session replay software capture keystrokes and personal data?
No, Zoho PageSense values user privacy and security. It doesn’t capture keystrokes or personal data. You can mask other sensitive information to comply with GDPR and other privacy rules.
How does session replay software help with debugging and troubleshooting?
Developers can add tags to track data points and understand user behavior in real time. This helps you spot slow-loading elements, and it's also with bugs and error tracking.
Is the PageSense session recording tool compatible with mobile applications?
No, PageSense supports only web and mobile browser sessions, providing video-like playback of user navigation. Mobile app support is on our radar.
Is session recording considered a product analytics software?
Session recording software is a behavior analytics tool, not a full product analytics software. It captures user interactions like clicks, scrolls, and navigation, but it doesn’t provide detailed metrics or event tracking. However, it complements product analytics by offering visual insights into user behavior.
How does watching sessions help analyze user behavior?
Watching sessions helps you analyze user behavior by capturing clicks, scrolls, and navigation across multiple pages. With the Identifier API, you can link recordings to specific users for deeper insights. Advanced filters and segmentation let you analyze sessions by device, location, and traffic source. Web browser session replay software like PageSense also ensures privacy compliance by masking sensitive data providing secure and actionable insights to optimize user experience.