- Partner Help Center
- Advanced WebForm
- Partner Chat
Partner Support Help Center!
What is Partner Support Help Center:
Partner Support Help Center is a substantial centralised platform that will help our Partners capitalise and, in an attempt to get better with the current processes in place and to resolve all the common hurdles around connecting over chat, raising tickets, tracking tickets, and expediting tickets.
The Super Admin of the Partner Store will have access to the Partner Support Help Center, by default.
In order to provide access to your Support Associates and the team for the "Partner Support HelpCenter" please follow the below mentioned steps -
Global - Partner Support Help Center
EU DC - Partner Support Help Center
You’ll be able to view the Partner Support Help Center in the following Sites
- US DC Store: https://store.zoho.com/zstore#partnerhome
- EU DC Store: https://store.zoho.eu/zstore#partnerhome
- IN DC Store: https://store.zoho.in/zstore#partnerhome
- AU DC Store: https://store.zoho.com.au/zstore#partnerhome
- JP DC Store: https://store.zoho.jp/zstore#partnerhome
- CA DC Store: https://store.zohocloud.ca/zstore#partnerhome
- SA DC Store: https://store.zoho.sa/zstore#partnerhome
- AE DC Store: https://store.zoho.ae/zstore#partnerhome
Zoho Partners
Learn MorePartners Support Guidelines
Learn MorePartners Tiers
Learn MorePartners Marketing Resources
Learn MorePartners Webinars
Learn MorePartners Webinars
Learn MorePartner Operations Guidelines
Learn MorePartner Support - Advanced Webform to Submit Tickets
Partner Support Webform for Global - Supported for US, IN, AU, SA, JP, CA DC.
Access the FormPartner Support Webform for Global - Supported for EU and UK.
Access the FormPartner Support Chat Widget
Partner Support SalesIQ Widget for Global - Supported for US, IN, AU, SA, JP, CA DC.
Partner Support SalesIQ Widget for Global - Supported for EU and UK.
- Interact with (Partner Bot) powered by Zobot SalesIQ’s Advanced AI chatbot builder and help Automate, Streamline Interactions conversationally, based on its programming.
- The Partner Bot [AI ChatBot] will indeed help you in connecting to our “Partner Support Experts” based on your concern and this is strictly subjected to the category that you fall under the Partner Support Offerings with respect to your Partner Tier.
- We’ve implemented the Partner Bot validation based on the Unique Partner ID now. So kindly procure your Unique Partner ID from your Partner Store Admin, and that should help you all get connected with our Partner Support Chat Associates without any further hassle using our ASAP widget, since the Partner ID is a Unique criteria for validation purposes.
To all the Partner Store Admins - “Do not worry about exposing your Partner ID to your fellow colleagues!”
The Partner ID based validation cannot be externally catered via the API. Additionally, the Partner ID will cater only for your Partner Domain, Company Name, Partner Tier, Consulting Type, Country, and Region information, and this is purely for our background verification.
Here’s the catch - Even an Ex-Employee of any Partner Organisation cannot connect with the Partner Support HelpCenter Widget using your PartnerID. Because, the Partner Support HelpCenter Widget is validated and shown based on the Login Account Email Address on our Partner Support Guidelines site.
So when an employee exits your company, we disable all of their internal operations, securing our company’s data. Also, they will not be having an email with your Partner Email Domain, right? As they try to access the guidelines page with any common email address, they will not be able to see the Partner Support HelpCenter Widget so there’s no mode of them communicating with Partner Support. Moreover, most of our colleagues may not have access to the Zoho Partner Store for various reasons, including the termination of an employee from your Organizations, which shuts all gates of access, leading them nowhere but just a site.
We’ve considered all possible breaches on this, and to neglect any penetration or misuse of the system, we’ve brought this validation into account. Please spend time going through the document and circulate this to your customer facing / Support teams / Sales Team & Marketing Teams to be benefitted of it to procure a fruitful support experience.
We request your full co-operation and appreciate all the efforts in helping us to provide an overall great experience to our partners and customers.