Driving Efficiency and Engagement: Multicoreware’s Transformation with Zoho People

MulticoreWareIndustry:
ITBusiness Size
201 - 500

The company

MulticoreWare is a mid-sized IT company headquartered in the Bay Area, with offices in California, China, Chennai, and Coimbatore. With 16 years in business, it has become an active player in the AI space, delivering expertise in video codecs, hardware performance optimization, cloud computing, sensor data processing, and autonomous mobility.

As the company's global footprint has expanded, so has its workforce—young, dynamic, and deeply digital. With an average employee age of 26, MulticoreWare realized the need for an HR platform that could support a tech-savvy generation while delivering a seamless employee experience.

The challenge

MulticoreWare found that its traditional, fragmented HR systems could no longer support the complexity of its operations. Instead, the company needed a system that aligned with its young, multicultural workforce, dynamic project structures, and evolving business needs. Employees expected tools that matched the usability of consumer apps, and the HR team needed a flexible, customizable system that could provide access to real-time data for quick, informed decision-making. Keeping consistency, personalization, and accountability at the forefront, MulticoreWare identified that it needed a modern HR system that could unify the workforce and scale alongside its business.

The solution

For Shashikanth Jayaraman, CHRO and Chief of Staff of MulticoreWare, the decision to choose Zoho was not just professional—it was personal. Having used Zoho People for over a decade across two organizations, he's come to trust the platform deeply and champions it passionately.

"Zoho is a source of pride for our state and deeply resonates with my personal values, as well as the principles we uphold as an organization."

Zoho People's flexibility and competitive pricing sealed the deal for MulticoreWare, prompting the company to adopt and tailor the platform to suit its unique requirements. Skipping the traditional approach of standard company-wide cycles, MulticoreWare built customized performance appraisal cycles based on employee work anniversaries.

"If I'm doing something related to data, communication, or decision making, my first question is: Can I do this with Zoho? If the answer is yes, the problem is already solved".

Amit - Shashikanth Jayaraman, CHRO and Chief of Staff of MulticoreWare

MulticoreWare also created a competency inventory system that pulls global skill data in seconds, shows deployment status across projects, identifies resource gaps, and maps employees to the right projects.

Smart approval workflows, which are embedded directly into the emails, have helped reduce internal email traffic by 40%.

Built-in Mandarin support ensures that the team in China stays in sync, eliminating the need for separate platforms and unifying global operations under a single roof.

"At Multicoreware, we set a benchmark: Enable employees to access data and complete tasks within 120 seconds," Shashikanth explains. "This is because people have shorter attention spans, and emails now are all truncated into one word or one line responses. Zoho People empowered me to access, analyze, and deliver data within the defined timeframe, driving awareness and enablement."

The company accomplished 40% of its requirements through Zoho, and employees are now increasingly driving its expansion, applying it to HR operations, IT ticketing, chat systems, and even idea initiatives.

Benefits and ROI

MulticoreWare noticed transformative results with the adoption of Zoho People:

  • Accountability within support functions have risen by around 75%.
  • 90% of work is now completed within defined SLAs, increasing overall productivity.
  • Employee satisfaction across support functions has jumped from 60% to 87%.

Looking forward

For Shashikanth, the key insight was that while policies, processes, and standards have structure, hyper-personalization of people experiences is important when it comes to HR—be it culture, rewards, performance assessment, recruitment, or overall engagement initiatives. To humanize these initiatives, he needed a rock-solid tech platform, and Zoho People has been his trusted companion ever since. As Shashikanth puts it, "Zoho People is a piece of my professional journey."

With Zoho People, MulticoreWare is poised to empower its workforce, innovate HR processes, and adapt to future challenges.