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What's included in Zoho SalesIQ free live chat?
What's included in the free plan?
- 3 operator licenses
- 1 Brand
- Visitor insights (10K visitors/month)
- 100 operator chat sessions /month
- 3 pre-set permission profiles
- Canned replies
- File sharing
- Voice note
- Credit card masking
- Mobile SDK
- Offline messaging
- Basic visitor information
- Daily scheduled reports
- Desktop app
- Mobile app
- Zoho CRM
- Bigin by Zoho CRM
- Zoho Desk
- Zoho Assist
- Zoho Lens
- Zoho Campaigns
- Zoho Cliq
- Zoho Projects
- Zoho Survey
- Shopify
- Wix
- WordPress
- WooCommerce
What can you do with SalesIQ's free live chat software?
Assist with context
Get relevant details of visitors and customers you're talking to like location, device details, and the pages they viewed to provide relevant, personalized solutions.
Go beyond plain, old text messages
Visitors and live chat agents can share media files like screenshots, videos, or even voice notes instead of typing out long paragraphs to explain the problem or solution.
Preview messages as customers type
See what your customer is typing in their live chat window in real time to get a head start in analyzing the problem and coming up with a solution.
Save time with canned responses
Have responses to common live chat queries ready at your fingertips. Save frequent replies, personalize them, and use them to respond to customers in a click.
Stay updated on your team's performance
Our free live chat app comes with detailed reports. Get a daily lowdown on your live chat team's performance, the chat influx, website traffic, and more delivered right to your inbox.
Provide reliable support with offline messaging
While it's not practical for growing businesses to hire agents for 24/7 live chat support, unattended chats frustrate customers. Set an offline message when your team is unavailable, so customers know they'll get responses when you're back online.
Free live chat software by use case
See how various industries can use SalesIQ's free live chat software
Ecommerce and retail
Shoppers abandon carts when a question goes unanswered. With free live chat, catch buyers at checkout and close the sale before they leave.
- Store integrations add chat to Shopify, WooCommerce, Wix, and WordPress in minutes.
- Offline messaging captures questions even after hours.
- Credit card masking keeps payment details safe when customers share them mid-chat.
Education
Prospective students and parents have questions before they enroll. Be there during the decision moment.
- File sharing to send brochures, forms, and course details in-chat.
- 10K visitor insights to see which programs draw the most interest.
Real estate
Buyers browse listings at all hours. Convert late-night interest into booked viewings.
- Mobile app lets agents chat with leads on the go.
- Voice notes for quick, personal answers to complex questions.
Banking and insurance
High-value decisions need trust and security. Guide customers through applications, quotes, and claims, with sensitive data protected from the first message.
- Credit card masking hides financial details the moment they're typed into a chat.
- 3 pre-set permission profiles limits exactly what agents, reviewers, and admins can access.
Healthcare and wellness
Patients want quick, private answers before they book. Offer a secure first point of contact.
- GDPR and HIPAA compliant
- 3 pre-set permission profiles let you protect the privacy of sensitive info.
Professional services
Every website visitor is a potential client. Qualify leads without a big support team.
- 3 operator licenses: Enough for a lean team to cover chat.
- Daily scheduled reports to see what's driving conversations.
Travel and hospitality
Travelers plan across time zones. Answer booking questions whenever they arise.
- Mobile SDK brings live chat right inside your app.
- File sharing for itineraries and confirmations.
SaaS and technology
Trials convert when prospects get answers fast. Support your users and guide evaluators in real time.
- Canned replies handle repetitive questions instantly.
- Zoho CRM and Zoho Desk integrations turn chats into leads and tickets automatically.
How to add free live chat to your website
Copy the code snippet
Find it under Settings > Brands > Your brand > Website > Installation
Paste the code
On your website's HTML, paste the code just before the closing </body> tag.
Publish site
Your live chat widget will be live on your website.
See what customers have to say about our free website live chat software
Secure free live chat software for customer conversations
With clearly defined role-based user permissions, two-factor authentication, and encryption, SalesIQ prevents data leaks and ensures only the right people in your organization have access to your data. All your chat transcripts, voice notes, file attachments, and third-party integration tokens are encrypted at rest.
Furthermore, Zoho SalesIQ is GDPR and HIPAA compliant.
Live chat software that scales with you
Every business faces growing pains, but we can assure you that live chat or customer engagement won't be one.
Start with our free live chat software for websites and mobile apps and scale up as your business expands.
Explore all our live chat features
Try our free live chat software now
Sign up for freeFAQs about free online chat software
Why do businesses need live chat software?
Buyers are used to immediate assistance and expect it with every business interaction. Live chat provides the fastest and most convenient way for them to reach you, ensuring faster response and resolution times.
To get answers to more of your questions on live chat software, check out our dedicated live chat FAQ page.
How do you benefit from our free live chat app?
Our free live chat app comes packed with features that help you connect with visitors, close more deals, and keep conversations secure:
- Visitor insights: See who's on your site and what's drawing the most interest.
- 3 operator licenses: Enough for a lean team to provide chat support.
- Canned replies: Handle repetitive questions instantly.
- File sharing: Send brochures, forms, itineraries, and documents right in the chat.
- Voice notes: Give quick, personal answers to complex questions.
- Offline messaging: Capture questions even after business hours.
- Credit card masking: Keep payment details safe the moment they're typed into a chat.
- 3 pre-set permission profiles: Control exactly what agents, reviewers, and admins can access.
- Daily scheduled reports: Track what's driving your conversations.
- Mobile app: Chat with visitors on the go.
- Mobile SDK: Bring live chat right inside your own app.
- Zoho CRM and Zoho Desk integrations: Turn chats into leads and tickets automatically.
- GDPR and HIPAA compliant: Protect the privacy of sensitive information.
Is free live chat software secure for customer conversations?
Yes, we believe that privacy and security should be universal and not restricted to paid plans.
So even in SalesIQ's free live chat plan, all your data (chat transcripts, voice note, file attachments, and third-party integration tokens) are encrypted at rest to prevent data leaks.
You can also enable two-factor authentication and set role-based user permissions to ensure only the right people in your organization have access to your customer data.
Furthermore, Zoho SalesIQ is GDPR and HIPAA compliant.
Have more questions on security? Here's all you need to know about Zoho SalesIQ's data security and privacy.
Can free live chat software help capture leads?
Yes. SalesIQ's free live chat plan can help businesses deanonymize their web visitors by enabling them to see who's on the website in real time, with visitor details like their country, device and browser, website footprint, and the exact page they're viewing. This gives businesses the context to understand how visitors navigate the site, and through live chat, they can capture leads for conversion.