Trusted by over 465,000 businesses globally
Save up to 60% by switching to the best Intercom alternative
- Free$0.00
- Basic
- Professional
- Enterprise
- Essential
- Advanced
- Expert
- Fin AI Agent
- $29
- $85
- $132
- $0.99 per Fin resolution
Zoho SalesIQ is the complete customer engagement solution you need, without the hefty price tag. Enjoy powerful features like AI-powered chatbots, in-depth analytics, and seamless mobile app access. Plus, our flexible pricing plans adapt to your specific needs, ensuring you pay only for what you use.
*Intercom's pricing model can quickly become expensive, with additional pricing (from $0.03 to $0.10 per conversation) for WhatsApp channel, call services, which is priced at from $0.0035 per minute, and more.
5 powerful features that make Zoho SalesIQ one of the best Intercom alternative
All channels, One platform
Deliver sales and support conversations on the channels your customers already use—live chat, email, WhatsApp, Instagram (DMs and Stories), Facebook Messenger, Telegram, LINE, and more. With WhatsApp broadcast messages, Insta story replies, and multi-number (WABA) support, your team can drive proactive engagement at scale—right from the SalesIQ dashboard.
While Intercom has various channel integrations, it's a big drawback that it doesn't integrate chatbots with instant messaging (IM) channels.
Smart chat automation
With Zobot, our powerful chatbot builder, you can launch advanced, multilingual bots on your website and IM channels in minutes using prebuilt templates, flow simulations, and easy import/export across portals.
Get granular with flow performance metrics to optimize every bot and Zobot also integrates with platforms like Dialogflow and Watson—offering flexibility Intercom doesn’t match.
Intercom’s chatbot works—but only within limited web and app contexts. No IM integration. No platform flexibility.
AI that actually helps
Boost agent productivity with built-in AI from Zia—included in your plan. Automatically tag chats, summarize conversations, detect tone, and get smart writing suggestions.
Use Zia Answer Bot or ChatGPT-powered flows to handle repetitive queries—hands-free.
Unlike Intercom, which limits advanced AI to higher-tier plans or add-ons, SalesIQ gives you AI that’s ready out of the box, no extra contracts required.
SDKs for all major mobile platforms
Mobilisten, Zoho SalesIQ’s Mobile SDK, supports iOS, Android, React Native, Flutter, Cordova, and Ionic. It includes RTL language support, push notifications for offline users, and in-app audio calling—so customers can reach you without leaving your app.
Intercom doesn’t support Flutter or RTL, can’t send push notifications to offline users, and lacks in-app calling—limiting your mobile capabilities.
Enterprise-grade privacy
Maintain full control over your data with region-specific hosting, GDPR and CCPA compliance, and enterprise-grade encryption.
You can also define access controls by user roles, enforce IP-based restrictions, and enable profanity filters to maintain quality and safety in customer conversations. All features are built-in—no extra tools or vendors required.
Intercom offers limited control over data residency and relies on external tools for functions like profanity filtering—adding complexity and cost to your compliance efforts.
Intercom vs. Zoho SalesIQ Feature Comparison
- Features
- Pricing starts at /agent/month (Basic)$29/month (Essential)
- Customer Support
- Click-to-call
- Audio calling (Built in) (Built in)
- Reopen conversation
- Voice notes
- File sharing
- Screen share (Built in) (Third party)
- RTL support
- Agent Support
- Chat routing
- Live translate
- Call recording
- Multilingual support (Limited)
- CSV export
- Internal notes
- Profanity management
- Block IP
- Company profile enrichment (Powered by Zia) (Powered by Clearbit)
- Widgets
- Visitor routing
- Third party messaging app integration
- Agent-to-agent chat
- Customer Engagement
- Triggers
- Chatbots
- Codeless bot
- Answer bot
- AI assistance
- Smart AI Chatbot (Zobot + ChatGPT & Zia Assistant)
- ChatGPT integration Native support for bots + agent assist Available (via Fin AI), but usage-based pricing
- AI chat summaries Fin AI (add-on)
- AI tags Built-in with Zia
- Writing assistant Context-aware tone suggestions AI assist in higher plans
- Answer bot with fallback flows Zia Answer Bot (free in mid-tier plans) Fin AI (premium add-on)
- Visitor Tracking
- Lead scoring
- Live tracking
- Mobile App
- Android
- iOS
- Desktop App
- Mac
- Windows
- Security
- GDPR Compliance
- Resources
- FAQs/Article import
- FAQs
- Articles
- Unanswered questions
- Small talk
- Business terms
- Canned replies
- Channels
- WhatsApp (Paid add-on)
- WhatsApp Broadcast & Multi-Number
- Telegram
- LINE
- WeChat (Third-party)
- Mobile SDK
- Apps
- Android
- iOS
- Cross-platform support
- React Native
- Flutter
- Cordova
- Ionic
- Features
- Visitor tracking (Limited)
- Customization
- Push notifications (Limited)
- Debug logs (Limited)
- Multi-device sync
- Native components (Limited)
- Multilingual support (Limited)
- AR remote assistance
- RTL (Right-to-Left)
- Customization (Limited)
- Bots (Limited)
- Integration
- Dark mode
- Session recovery
Want to learn more? Get a comprehensive list of all our features.
What are the top reasons to search for alternatives to Intercom?
Exploring alternatives to Intercom can help you find a solution that better aligns with your business's unique needs, budget, and growth plans. It's a strategic approach to improving your customer support and engagement processes.
Here are a few top reasons to search for Intercom alternatives:
- Cost-efficiency: Intercom becomes expensive, especially as your business scales. Exploring alternatives can help you find more budget-friendly options that offer similar features.
- Feature customization: Exploring alternatives allows you to find a platform that better suits your specific requirements and can be customized accordingly.
- Scalability: As your customer base grows, you might need a platform that seamlessly scales with you. Some alternatives might offer better scalability options.
- Integration possibilities: Alternatives to Intercom might provide stronger integration capabilities with other tools and software your business relies on.
- Customer support: Not all customer support solutions are created equal. You may find alternatives with better customer support and service that aligns with your business's needs.
- User experience: Evaluating Intercom alternatives can lead to finding a platform with a more intuitive and user-friendly interface, making it easier for your team to use effectively.
- Advanced features: Depending on your requirements, you might discover alternatives that offer advanced features, such as advanced AI-powered chatbots or in-depth analytics, that better meet your needs.
- Security and compliance: Different platforms have varying levels of security and compliance features. Your business might need one that aligns with your data security and compliance requirements.
- Future-proofing: In the long run, staying open to alternatives ensures you are prepared to adapt to changing technology and business needs.