Live chat for marketing
Increase conversion rate and drive more sales
Enhance your lead generation strategy and nudge prospects to interact with them at the right time in real time.
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Trusted by over 465,000 businesses globally
Leverage live chat at every step of the marketing cycle
- 01 Awareness
- 02 Nurturing
- 03 Conversion
- 04 Retention
Awareness
Get valuable visitor information
Uncover website visitor tracking insights and use them for precision marketing. Integrate with marketing tools to get the data in a single inbox for a comprehensive overview.
Set the stage for a memorable brand interaction
When your website visitors arrive, use engaging pop-up messages to welcome them with personalized offers or a friendly inquiry about their needs.
Attract high-quality leads for your business
Use live chat software to navigate website visitors to the information they're seeking. Leverage their site history to understand their buyer intent and purchase stage so you can cater to their journey.
Nurturing
Route visitors to meet the right person
What if the leads need more information? Route them to the right person who can guide leads through complex information and offer valuable guidance.
Guide leads deeper into the sales funnel
Offer targeted guidance based on browsing behavior and chat interactions. Tailor recommendations and even book demo meetings in real time without having to wait for back-and-forth email interactions.
Collect live feedback
Offer another avenue for capturing customer feedback on your products or content, helping you refine your offerings and messaging.
Conversion
Help leads to overcome purchase hesitance
Address last-minute objections and provide reassurance. Give them supporting resources and push notifications with reminders to nudge them to overcome whatever's keeping them from purchasing.
Minimize friction during the checkout process
Facilitate smooth transactions for customers during the checkout process to minimize friction and increase conversion rates.
Capitalize on upselling and cross-selling opportunities
Identify opportunities to recommend relevant products or services based on the customer's current purchase, boosting average order value.
Retention
Provide flexible, multichannel communication support
Customers can get post-purchase help using your product or service via any convenient channel like Facebook Messenger, WhatsApp, Telegram, Instagram, etc. Easily handle all these conversations from one place.
Build stronger customer relationships
Continue to nurture customer relationships by subscribing them to mailing lists and sending relevant news and resources.
Gather additional data
Get a panoramic view of your website performance and audience behavior. Take control of your marketing strategy with data from Google Analytics, Zoho Analytics, and so on.
Use AI chatbots for marketing
Let the chatbot do the work when you need an additional hand. Easily set up advanced chatbots help you in your lead generation activities and boost your sales.
See our chatbotLooking to boost your marketing efforts without breaking the bank?
Our free live chat software for marketing includes 100 chat sessions per month, file sharing, voice notes, departments, 30-day chat history, offline messaging, in-app chat, daily reports delivered to your inbox, mobile apps, plugins, and extensions—all for free. No hidden charges and no credit card details required!
Live chat software for every business type and function
Whether you're a startup aiming to strike a chord with potential customers or a well-established corporation seeking to enhance customer support, Zoho SalesIQ's online chat platform is designed to cater to all your customer communication needs.
Try our best live chat for marketing now.
SIGN UP FOR FREEFrequently Asked Questions
Is live chat better than forms for lead generation?
Live chat enables real-time conversations, making it easier for visitors to engage instantly. Unlike forms, it reduces drop-offs and helps you capture high-intent leads by addressing questions on the spot and nurture them better based on their actions on your website.
Can live chat be used for inbound marketing?
Yes, live chat plays a key role in inbound marketing by engaging visitors based on their behavior and intent. It helps guide prospects to relevant content and nurtures them through personalized interactions.
Does live chat improve website conversion rates?
Live chat helps answer prospects’ questions and address concerns and objections in real time during critical decision-making moments. This reduces hesitation, speeds up conversions, and improves your website conversion rates.
Can marketing teams use live chat without sales involvement?
No, chatbots are meant to support or complement your restaurant staff, not replace them. By managing routine questions and tasks, they free up your team to focus on top-notch hospitality and personalized service.