Trusted by 450,000+ businesses globally
Live chat software built to turn silent visitors into loyal customers
Engage
Capture visitor interest with targeted messages based on their needs, encouraging them to explore more.
Convert
Identify high-potential leads based on their browsing behavior and guide them through the buying journey.
Retain
Foster long-term customer relationships with timely, personalized, and consistent support 24/7.
Engage with customers in real-time using live chat software
Website live chat
Start conversations with visitors and capture leads while they're still on your site. Give prospects the assurance they're looking for at critical moments in their buyer journey with website live chat.
Works seamlessly with popular website platforms like WordPress, GoDaddy, and more.
Instant messaging channels
Meet customers on the instant messaging channels they already use like WhatsApp, Telegram, Facebook Messenger, Instagram, LINE, and WeChat. Manage all these conversations from one place, respond in real time, and move them towards conversion.
Mobile app live chat
Add live chat to your mobile app using Mobilisten, our mobile SDK and let app users easily reach you without leaving the app. Contextually display the chat button when they're most likely to need help, respond to questions in real time, and continue conversations seamlessly across app visits.
Manage high live chat volumes with chatbots
As live chat expands across your website, mobile app, and instant messaging channels, maintaining quick response times can become challenging. Our chatbot builder lets you deploy bots that handle common questions, guide conversations based on context, intent, and sentiment, and route them to the right teams or agents when human help is needed.
How SalesIQ powers live chat conversations beyond simple messaging
Create better, more effective conversations
Live chat works best when conversations are timely, clear, and convenient for both customers and your team. These robust set of capabilities help you start conversations proactively, adapt based on the complexity, and maintain quality throughout the interaction.
Proactive chat to nurture leads
Waiting for visitors to reach out often means missed opportunities. Behavior-based automated chat triggers in our live chat software let you start timely conversations to nurture your prospects.
Calls and screenshare for better clarity
Move beyond text when conversations need more clarity. Our built-in audio call and screen sharing help you handle complex conversations better, aid visitors visually, or undertsand their problem better.
Visitor details for relevant responses
Every website live chat request comes with relevant visitor context like location, current page, device and OS details, browsing activity, and past interactions, helping you get straight to the point without delay.
Chat translation for global reach
Understand and speak your visitors' language to connect with them better. Our online chat platform automatically detects the language of incoming live chat messages and instantly translates conversations both ways.
Profanity Management for cleaner chats
Ensure a safe work environment for your team with Profanity Management across channels. Create a list of abusive terms and configure chat closure or IP blocking when they come up. You can also block spammers across channels.
Respond faster without losing quality
As chat volumes increase, your team needs to respond faster without compromising on quality and consistency. Zoho SalesIQ gives you the productivity tools to keep conversations moving with reduced effort and maintain quality even during busy periods.
Canned replies for common queries
Save your most-used responses, greetings, and follow-up messages as canned replies, then invoke them with a shortcut during live chat conversations. This means faster, consistent responses without having to type them out every time.
Typing Preview to stay a step ahead
We've done you one better than just fast responses. With Typing Preview, you can see what customers are typing in the chat input field before they hit send, giving you a head start on finding the right answer.
Smart Suggestions to reply with confidence
SalesIQ's AI-powered Smart Suggestions gives you contextually relevant reply suggestions to visitor inquiries, from your knowledge base. All you need to do now is pick the right answer and hit send.
Writing Assistant for better responses
Refine your responses in a click. SalesIQ's GenAI-powered Writing Assistant—powered by Zia or OpenAI—refines your responses in a click, so every response is clear, better-toned, and on-brand.
Conversation Summary for instant context
Get automatically generated, easy-to-understand summaries of chats and calls so you have full context any time you take over an ongoing conversation or follow up on an older one.
Run a collaborative live chat operation
Great conversations don't just happen by accident. They're the result of a team that collaborates well and has the right tools to make that possible.
Chat transfer and group chat to bring in help when needed
Anytime a chat falls outside your expertise, transfer it to the right teammate, along with a note for context, or even invite a colleague to join an ongoing conversation when you need some help.
Internal operator chat and message board for team communication
Coordinate across your team without leaving SalesIQ. Make quick announcements using the message board or have one-on-one or group conversations within your team with the internal operator chat.
Conversation monitoring and Whisper mode for agent training
Ensure your team adheres to your customer communication standards with real-time conversation monitoring. If an agent needs guidance mid-conversation, step in discreetly using Whisper mode without the customer knowing.
Turn live chat feedback and data into better performance
Great conversations don't just happen by accident. They're the result of a team that collaborates well and has the right tools to make that possible.
Gather customer feedback to know where you stand
Let customers rate their experience after every chat. Use those ratings to understand what's working and where your live chat team needs improvement.
Live chat reports to track what matters
Track your team's average response time, concurrent chats handled, online vs idle hours, and your bot performance and make necessary changes to your live chat operation based on what the data tells you.
Stay connected on the go with live chat mobile apps
Get notified of important incoming live chat requests or high-value customers and connect with them, no matter where you are, using SalesIQ's live chat mobile app for Android and iOS.
Live chat software for every business type and function
Whether you're a startup aiming to strike a chord with potential customers or a well-established corporation seeking to enhance customer support, Zoho SalesIQ's online chat platform is designed to cater to all your customer communication needs.
Start with our free website live chat software
We know connecting with your prospects and customers is a basic need to propel your business. That’s why SalesIQ provides free live chat software with all the basic features you need, like up to 100 chat sessions/month, file sharing, voice note, departments, 30-day chat history, offline messaging, in-app chat, daily reports delivered to your inbox, mobile apps, plugins and extensions, and more!
There’s no catch—no hidden charges, no credit card details required.
Hear from our customers
Don't leave customers waiting for your reply
Get started for freeOverview of live chat software
What is live chat?
Live chat is a real-time text-based communication method that allows businesses to interact directly with website visitors, prospects, and/or customers. It is commonly used by businesses to answer visitors' questions, guide potential buyers through a purchase, and provide real-time support to customers.
What is live chat software?
Live chat software is a platform that businesses use to communicate with visitors and customers in real time through a chat window on their website or mobile app. It enables presales, sales, and/or support teams to interact instantly with users, answer questions, and resolve issues.
To get answers to more of your questions, check out our dedicated live chat FAQ page.
Who needs live chat software?
Live chat software is essential for marketing, presales, sales, and customer support teams across business verticals like ecommerce, travel agencies, restaurants and delivery companies, real estate agencies, educational institutes, banks and financial service companies, NGOs, and emergency helplines.
Website live chat software is especially important for startups and SMEs owing to their need to gain credibility in the market and improve sales and support with minimal resources.
What are the key features of live chat software?
Here's a list of key features a live chat software solution provides.
- Customizable chat window
- Rule-based automated proactive chat
- Chat routing
- Canned replies
- Voice notes and calls
- Chatbot builder
- Option to set live chat business hours
- Real-time chat translation
- Chat monitoring
- Mobile SDK to add live chat to your business's iOS and Android mobile apps.
- Agent mobile app to help agents stay connected while on the go
What are the benefits of using live chat on websites?
The benefits of using website live chat software are:
- Reduced bounce rate
- Identifying website bottlenecks and pain points
- Reduced cart abandonment with prompt answers during checkout and proactive chat triggers when customers don't complete their purchase
- Real-time, contextual customer support
- Increased engagement and conversion rate by proactively offering assistance at critical stages of the customer journey
- Higher customer retention by offering quick, personalized, and empathetic support
- More customer testimonials and social proof by helping you build a rapport with customers
- Improved brand reputation
Why do businesses need online chat for websites?
Businesses need online chat for websites because it provides numerous benefits that help enhance customer experience and satisfaction, increase sales, and ultimately drive business growth.
Here are some key reasons why online chat is essential for today's businesses:
- Instant customer support: Live chat enables businesses to offer real-time instant support to website visitors, which is especially important for addressing customer concerns promptly and preventing frustration.
- 24/7 availability: Customers have come to expect businesses to be available round-the-clock to assist them. This can be met by setting up chatbots on your website, available in most live chat software.
- Improved conversion rates: Online chat helps sales teams engage with interested prospects, qualify them, answer questions about products, services, and pricing in real time, and guide them through the purchase process.
- Increased cross-selling and upselling opportunities: Support agents or salespeople can suggest addons or complementary products and services or upgrades during their live chat conversations with prospects and customers, leading to higher revenue potential.
- Cost-effectiveness: Live chat allows support teams to handle multiple conversations at once which reduces the need for a large team, or a large number of customer support software licenses and hardware, leading to significant cost savings.
- Competitive advantage: Customers are more likely to trust and engage with businesses that offer quick, easily accessible support. Offering live chat can therefore set a business apart from competitors who do not provide immediate customer service.
How to choose the best live chat for websites?
While evaluating live chat software for your website, you need to consider the following factors:
- Your business requirements and use case. That is, the industry you're in and if you need it for marketing, sales, or customer support. Choose live chat software with the right set of features that fit your use case.
- The size of your customer base and your live chat team. If you have a large team, ensure that the live chat software lets you create departments and route incoming web chat requests to the right agents. If you don't have the team strength to handle a huge influx of chats, check if it has enough automation options, including chatbot builders with AI functionality.
- Ease of use and learning time needed
- Customizability
- Integrability with the rest of your tech stack
- Availability of a mobile SDK
- Budget
Check out our detailed domain insights article to learn more about how to select the best live chat software.