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"We were already using Zoho Creator, Zoho Assist, and Zoho Social and were very happy with them. When I started searching for something to replace Tidio Chatbot, Zoho SalesIQ’s Zobot came up in the search. After checking out Zoho SalesIQ, we decided to try it and decided it was the right choice for us."

Francell Burnett, Owner/Agent | Clements Realtors

"Our experience with Zoho SalesIQ has been very positive. We are able to now concentrate more on generating sales to both existing and new customers by being easily accessible. Zoho SalesIQ is well-integrated with Zoho CRM. The team behind Zoho SalesIQ is listening to customer requests and constantly trying to improve the product."

Bo Thygesen, Director | Business Development 2base.com
More customers  
 

Attract

Generate more leads and sustain their interest with our live chat software

 

Assist

Help clients find properties based on their needs.

 

Retain

Support clients throughout their journey to retain them or even get recommended.

Here's how Zoho SalesIQ helps improve customer experience in the real estate industry

Understand your customers

Get a clear view of what your visitors are looking at, time spent, actions taken on the site, and more on SalesIQ's visitor tracking dashboard to understand their customer journey and requirements, and share appropriate property listings via automated chat triggers. Rank prospects with real-time lead scoring to nurture them and increase your chances of sealing the deal.

Automate real estate customer engagement

Deploy chatbots to recommend properties to prospects based on type of property; location; proximity to schools, hospitals, or markets; and their overall budget, and even help schedule site visits.

Set up chatbots to help clients through their real estate customer journey    

Bridge the client-agent gap

Instantly answer client queries regarding listings, property details, and contract conditions throughout the real estate customer journey via live chat. Provide expert opinions, share files, and even easily switch to an audio call when a chat no longer suffices.

Improve real estate customer experience with live chat
Bridge the client-dealer gap
 

Provide multichannel assistance for a frictionless customer journey

Handhold your real estate clients throughout their dream home purchase. Be available for assistance at their fingertips with instant messaging channels so they can contact you easily to arrange viewings, ask questions about a property they're consideing, understand legalities, all in real time.

Live chat plugin for WordPress

Boost your in-app engagement

Provide unparalleled service and enhance customer satisfaction by offering instant assistance to potential buyers and sellers by integrating live chat on your mobile app with Mobilisten—our mobile SDK available for Android and iOS apps.

Boost real estate customer engagement from your mobile app
Retarget real estate customers with mobile push notifications

Enable clients to look up answers

Create a live chat knowledge base with frequently asked questions or topics such as brokerage conditions and fees; any hidden costs; documents needed for a lease, purchase, or sale; and the like. Clients can access these right from the chat window before reaching out, or they can be used by your knowledge base chatbot as responses to customer queries.

Create a knowledge base to improve real estate customer experience    

Route chats directly to the right people

Improve real estate customer experience by reducing annoying transfers between agents and cutting resolution time. Let users choose the department they want to connect to, or use smart chat routing rules to direct them to the right agent instantly.

Provide great real estate customer experience    

Support expats in their own language

Speaking your client's language is so much more important in an industry like real estate when your target segment includes people looking for a home in a new state or country. Delight all your clients by responding in their native language with automatic chat translation.

multilingual real estate customer support
Assist real estate customers in their own language
 

View and manage client data from a single place

Stay up to speed with your prospect and client information, pages viewed, appointments, and their past chats and engagements with your business—all without having to navigate multiple software tools. You can even push data to CRM, update support tickets, or schedule or postpone a visit.

Manage real estate client data from a single place

Stay in touch while on the move

A typical day in the life of a realtor requires them to be on the move from one property viewing to another. Download Zoho SalesIQ for Android and iOS to receive chat notifications on your phone and help clients even while on the go.

Stay in touch with real estate clients while on the move                

Generate real estate leads and keep up with trends and demands, all while providing quality support!

Get started now