Here's how Zoho SalesIQ gives you the upper hand in the travel sector
Leverage the mobile market
Meeting the evolving needs of modern travelers with live chat assistance within your mobile app using Mobilisten—Zoho SalesIQ's native mobile SDK. Provide a seamless booking experience, itinerary management, real-time updates, and in-destination assistance; all through your business's mobile app.
Provide tailored service using visitor insights
Cater to your customers' individual preferences to provide curated experiences. Use real time visitor insights and customer details like pages visited, previous booking history, feedback, and more to provide package and hotel suggestions according to their preference.
Engage users with timely messages
Set up push notifications to deliver exciting trip recommendations based on user interests to draw them to your app and engage them there. You can also reach customers at important moments during the planning and booking phases with action-based chat triggers.
Make the most of your email campaigns
Integrate your Zoho Campaigns account with Zoho SalesIQ and set up rules to add leads to relevant mailing lists based on interests and behaviour. You can even track visitors coming to your website from a particular email campaign and nurture them contextually.
Enable customer self-service
Always flooded with questions on reservations, itinerary changes, cancellations, or simple purchase and rewards policies? Display detailed articles or short answers to FAQs in your chat window so users can look them up before reaching out. You can also deploy a knowledge base chatbot that can respond to common customer queries using these resources.
Assist round-the-clock with chatbots
Deploy virtual travel agents using Zoho SalesIQ’s enterprise-ready chatbot platform, Zobot, so customers can get help with their bookings or change of itinerary at any time. You can also deploy your chatbot in multiple languages to help customers globally
Check out our article on chatbots for travel to know all that these virtual travel agents can do.
Let customers call you with a click
Sometimes it's easier to hop on a phone call to provide the best assistance. With audio calling in SalesIQ, customers can talk to you right from the live chat window in a single click without going through an IVR or waiting in a queue.
Assist with context
Have all the details you need while assisting visitors—pages visited and actions on the website, booking details, previous trips and interactions with you—displayed right next to the chat. You can even perform actions like canceling or modifying a customer's booking, or processing a refund without switching to another screen.
Never miss a chat
Zoho SalesIQ's mobile app—available for iOS and Android—makes sure you never miss an important prospect or customer even while you're away from your desk. You can also choose what you want to be notified of so your phone doesn't ring incessantly.
Get customer feedback to improve your service
Word of mouth plays a major role in the travel industry, and today's customers are very vocal about any negative experience. Gather detailed feedback after each customer interaction and better your service each time.
Draw customer preference insights with Zoho Analytics
Derive trends from customer itineraries and preferences using SalesIQ' integration with Zoho Analytics to come up with suitable travel packages. You can also improve your service quality by analyzing queries or help requests that come in while travelers are on their trip, minimizing the hassles future customers will face during their vacation.
