ACG World, a multinational pharmaceutical company, accelerates digital transformation with Zoho Sign

  • ACG World logo
  • Devendra Kandalkar
    MEETDevendra Kandalkar
  • OCCUPATIONManager of Automation & Control
  • INDUSTRYPharmaceuticals
  • Size4500-5000 employees

Meet Devendra Kandalkar

Devendra Kandalkar is the manager of Automation and Control at ACG World.

What does ACG World do?

Founded in Mumbai in 1961, ACG World is a pharmaceutical and nutraceutical company that provides solid dosage, capsules, packing materials, and traceability solutions for companies worldwide. With a presence in 130+ countries across six continents, ACG World is currently the largest integrated supplier and service provider to solid dosage manufacturers in the world.

How does ACG World do it?

ACG World believes strongly in its integrated view of manufacturing and views it as the best approach to marrying seamless production with fully accountable service. The company's ultimate aim is to ensure accessibility to good medicine and good health for everyone.

The Challenge

ACG World faced challenges getting physical signatures on A0-sized documents and managing them across multiple departments. Devendra struggled with unique paper sizes, file formats, and large documentation across departments. Automation projects involve lengthy functional specification files and complex diagrammatic documentation, including human-machine interface (HMI) layouts and piping and instrumentation diagrams (P&ID)—all of which require signatures. "Getting signatures on A0-sized drawings and documents with many pages was difficult," he explains.

To add to this challenge, collecting wet-ink signatures on hard copies across departments at ACG was a pain. Devendra says,

"We had no choice but to physically carry loads of paperwork to our offices in other locations to get them signed. This also meant arranging meetings, travel, and a lot of manual labor."

Devendra was using the organization's Teamcenter system for document management and workflows, but it didn't fit his simple use case. "Teamcenter was very complex and had too many complicated workflows. All I needed was a simple signature and approval flow," he shares.

The Solution

ACG World's signature process became more streamlined and automated with Zoho Sign.

"It was around COVID when everything got digitized that our teams started using Zoho products," Devendra says. "I found Zoho Sign very useful to sign and approve documents. As it captures signatures and has a space for notes, it ensures that all comments and changes are audited."

The previous challenge of carrying documents to different locations physically for approval was completely eliminated after Zoho Sign came into the picture. "It is easy to get signatures in different locations swiftly and securely with Zoho Sign," Devendra adds.

He especially likes two features: reminders and recall documents. He explains,

"It is very convenient to have the recall feature when some documents have to be redone or edited, or different signatures have to be obtained. The reminders feature is good because it lets me set and change reminder frequencies as often as I want. So if I set reminders for twice a week and the recipient has still not signed despite the deadline being close, I can change the reminder to every day."

Sharing his satisfaction with the platform, Devendra concludes,

"Zoho Sign is a comprehensive tool that serves all signing purposes. From sequential signing to automated follow-ups and document tracking, Zoho Sign does it all."

Benefits and ROI

Five reasons why ACG World loves using Zoho Sign:

  • Automated follow-ups on signing status
  • Centralized document management
  • Sequential signing functionality
  • Easy adaptability for signing documents of different sizes
  • Simple to use

Looking Forward

Zoho Sign helped solve ACG World's signing difficulties by providing a one-stop comprehensive solution. The company is looking forward to exploring more features within Zoho Sign.

Still unsure? Try our Enterprise-version for free for 14 days to experience first-hand Devendra's reasons for choosing Zoho Sign.

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