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The user-friendly android and IOS apps are one of the best features of Zoho Desk, that I like the most. Other features that I admire are - It provides a simple widget code with a few clicks once to integrate it with your website or application; you can easily track all your tickets and agents from the dashboard; you can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

What is very nice about Zoho Desk is that you can also use a mobile app. You can actually customize this mobile app however you wish. The reporting in Zoho Desk is also very easy to set up yourself, so you can create reports according to your own preferences.

Zoho Desk comes at a better price when compared to Zendesk, and it offers integration with other Zoho applications so you can keep your information in a single place. Their mobile app lets you work from any place and be informed about the organization's tasks and communications.