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Zoho Voice - Plan Comparison

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Available Solo + User add-on Add on Not available
Available Solo + User add-on Add on Not available
FeaturesBusiness PhoneEnterprise Telephony
SoloTeamOfficeCorporateBasicStandardContact Center
Available Solo + User add-on Add on Not available
FeaturesBusiness PhoneEnterprise Telephony
SoloTeamOfficeCorporateBasicStandardContact Center
FeaturesBusiness PhoneEnterprise Telephony
SoloTeamOfficeCorporateBasicStandardContact Center
Pricing model1 user /license10 users /license30 users /license100 users /license1 user /license1 user + 10 Telephony Agents /license1 user + 10 Telephony Agents /license
Billed AnnuallyFree$€100/month$€300 /month$€1000 /month$€34 /month$€49 /month$€74 /month
Billed MonthlyFree$€120/month$€360 /month$€1200 /month$€39 /month$€59 /month$€79 /month
On the House
Free incoming calls using Local numbers /license1000 mins /license /month1000 mins /license /month2500 mins /license /month
Free outgoing calls250 mins (for every additional user added) /month1000 mins /license /month2000 mins /license /month5000 mins /license /monthFree250 mins /license /month500 mins /license /month
Free outgoing calls to EU regionFor Germany, France, United Kingdom, Netherlands, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).250 mins (for every additional user added) /month1000 mins /license /month2000 mins /license /month5000 mins /license /month250 mins /license /month250 mins /license /month500 mins /license /month
Free outgoing calls250 mins (for every additional user added) /month1000 mins /license /month2000 mins /license /month5000 mins /license /month250 mins /license /month250 mins /license /month500 mins /license /month
Unlimited Calling - US and Canada onlyYes
Numbers
LocalYesYesYesYesYesYesYes
Toll-freeYesYesYesYesYesYesYes
PersonalYesYesYesYesYesYesYes
Personal UnlimitedYesYesYesYesYesYes
NewBring Your Own Carrier (BYOC)YesYesYesYesYesYes
Calls
All-in-one Dashboard Includes Calls and Agent statsYesYesYesYesYesYesYes
Incoming and Outgoing callsYesYesYesYesYesYesYes
Unlimited Internal callsYesYesYesYesYesYes
Call Branding Applicable only for US numbers. Receivers should be in T-mobile network.YesYesYesYesYesYes
Contacts ManagementYesYesYesYesYesYesYes
Call QueuesYesYesYesYesYesYes
Call Queue Ring type selector Only Super admin, Admins and Supervisor plus roles can set or edit this feature.YesYesYesYesYesYes
Live-Call MonitoringYesYesYes
Call Listening Super admin, Admin, Supervisor plus, and Supervisor roles can access this feature.Yes
Call Whispering Super admin, Admin, Supervisor plus, and Supervisor roles can access this feature.Yes
Call Barging Super admin, Admin, Supervisor plus, and Supervisor roles can access this feature.Yes
Queue Performance Metrics Super admin, Admin, Supervisor plus, and Supervisor roles can access this feature.Yes
Business Hours Only Super admin and Admin roles can set or edit this feature. Supervisor and Supervisor plus can only view this feature.YesYesYesYesYesYes
Holidays Only Super admin and Admin roles can set or edit this feature. Supervisor and Supervisor plus can only view this feature.YesYesYesYesYesYes
Queue Audio Profile Only Super admin, Admins and Supervisor plus roles can access this featureYesYesYes
Announcement messages - TextYesYesYesYesYesYesYes
Announcement messages - AudioYesYesYesYesYesYesYes
Hold musicYesYesYesYesYesYesYes
Call TransfersYesYesYesYesYesYes
Call ForwardingYesYesYesYesYesYes
Call RecordingYesYesYesYesYesYesYes
Dynamic Call RecordingYesYesYesYesYesYes
Call recording StorageYesYesYesYesYesYesYes
Download Call recordingYesYesYesYesYesYesYes
Call NotesYesYesYesYesYesYes
Call DispositionYesYesYesYesYesYes
Call BlockingYesYesYesYesYesYesYes
Call Detail Records (CDR)YesYesYesYesYesYesYes
Call Wrap-up TimeYesYesYesYesYesYesYes
Power dialerYes
Direct extension DiallingYesYesYesYesYesYesYes
Export Call logsYesYesYesYesYesYesYes
Advanced Noise CancellationYes
NewCall IntelligenceYesYesYes
SMS & MMS
One-way SMS Available internationally. Messages are sent using random codes based on destination.YesYesYesYesYesYes
Two-way SMS Available only within US and Canada regions.YesYesYesYesYesYes
Schedule SMSYesYesYesYesYesYes
SMS Number BlockingYesYesYesYesYesYes
MMS Only for US and CanadaYesYesYesYesYesYes
Schedule MMSYesYesYesYesYesYes
IVR
Single level IVRYesYesYesYesYesYes
Multi level IVRYesYesYes
Call Forwarding In IVRYesYesYesYesYesYes
Voicemail
VoicemailYesYesYesYesYesYesYes
Voicemail DropYesYesYesYesYesYes
Voicemail TranscriptionYesYesYesYesYesYesYes
Voicemail recording downloadsYesYesYesYesYesYesYes
Alerts & Notifications
Notification CenterYesYesYesYesYesYesYes
Push NotificationsYesYesYesYesYesYesYes
Email NotificationsYesYesYesYesYesYesYes
Do Not Disturb (DND)YesYesYesYesYesYesYes
Reports and analytics
All-In-one DashboardYesYesYesYesYesYesYes
Call MetricsYesYesYesYesYesYesYes
Agents MetricsYesYesYesYesYesYes
Agent StatusYesYesYesYesYesYes
Agent Check In/Check Out TimeYesYesYesYesYesYes
Country-Based StatsYesYesYesYesYesYesYes
Email ReportsYesYesYesYesYesYesYes
Integrations
Zoho CRM - Native IntegrationYesYesYesYesYesYesYes
Zoho CRM - with Zoho Telephony IntegrationYesYesYes
Zoho Desk - Native IntegrationYesYesYesYesYesYesYes
Zoho Desk - with Zoho Telephony IntegrationYesYesYes
Zoho Recruit - Native IntegrationYesYesYesYesYesYesYes
Zoho Recruit - with Zoho Telephony IntegrationYesYesYes
Bigin by Zoho CRM - Native IntegrationYesYesYesYesYesYesYes
Bigin by Zoho CRM - with Zoho Telephony IntegrationYesYesYes
ManageEngine SDP on Cloud - Native IntegrationYesYesYesYesYesYesYes
ManageEngine SDP on Cloud - with Zoho Telephony IntegrationYesYesYes
NewDeluge IntegrationYesYesYesYesYesYes
NewIM services (WhatsApp and Telegram)YesYesYesYesYesYes
Zoho Voice Is also available In
Zoho CliqYesYesYesYesYesYesYes
Zoho MeetingYesYesYesYesYesYesYes
Deskphone Integration
Grandstream PhonesYesYesYesYesYesYes
Yealink PhonesYesYesYesYesYesYes
Headphone Integration
Jabra HeadsetsYesYesYesYesYesYes
Poly HeadsetsYesYesYesYesYesYes
ZDialer Features
Click-to-callYesYesYesYesYesYesYes
Dial pad widgetYesYesYesYesYesYesYes
Do Not Disturb (DND)YesYesYesYesYesYesYes
Unlimited Internal callsYesYesYesYesYesYes
Call transferYesYesYesYesYesYes
Call logsYesYesYesYesYesYesYes
VoicemailYesYesYesYesYesYesYes
Voicemail DropYesYesYesYesYesYes
Voicemail TranscriptionYesYesYesYesYesYesYes
Call notesYesYesYesYesYesYes
Call dispositionYesYesYesYesYesYes
Two-way local SMSYesYesYesYesYesYes
One-way SMSYesYesYesYesYesYesYes
Contacts moduleYesYesYesYesYesYesYes
Access Anywhere
Zoho Voice Web InterfaceYesYesYesYesYesYesYes
Zoho Voice Desktop App - available for Mac, Windows, and LinuxYesYesYesYesYesYesYes
ZDialer Browser extension - available In Chrome, Firefox, and EdgeYesYesYesYesYesYesYes
Zoho Voice mobile apps - available In App Store and Play StoreYesYesYesYesYesYesYes
Support (Available 24/5)
Call SupportYesYesYesYesYesYesYes
Chat SupportYesYesYesYesYesYesYes
Email SupportYesYesYesYesYesYesYes
Priority SupportYes