Exceptional support with a personal touch.
Every customer has unique requirements, and organizational diversity is inevitable. Our committed premium support team is available to help you customize your webinar software, manage multiple sets of organizers, and address any challenges that might come up during your webinar.
The premium support plan
The premium support plan for Zoho Webinar is an additional paid support plan available for Zoho Webinar Professional and above edition customers. Organizations subscribed to the Professional and above edition with 100 or more attendees get access to our premium technical support assistance 24 hours a day, 7 days a week (Monday through Sunday), via live chat or email. Along with these benefits, users also receive onboarding support and dedicated one-on-one sessions with our product experts to tailor your webinar software.
Premium customer support offers
- Quick Response Time
- Subject Matter Experts
- Multi-Channel Assistance
Here’s an overview of the premium support plan and what it covers:
| Features | Classic (Free) | Premium Support (20% of license fee) |
|---|---|---|
| Availability | All free and paid plans | Professional and above edition with 100 or more attendees |
| Cost | Free | 20% of the license fee |
| Subscription period | - | Monthly or yearly |
| Response time | 8 hours * 5 days | 3 hours * 7 days |
| Email support | 24 hours * 5 days | 24 hours * 7 days |
| Live chat support | 24 hours * 5 days | 24 hours * 7 days |
| Dedicated customer relationship manager | - | Yes |
| Onboarding support | - | Yes |
| Periodic health check | - | Yes |
| Remote Assistance | Yes | Yes |
| Dedicated support portal for customer | Yes | Yes |
| 1-on-1 session | - | Yes |
Questions?
We'd love to help.
Frequently Asked Questions
How do I reach out to the premium support team via email?
Organizations that have subscribed to the Professional and above edition of Zoho Webinar with 100 attendees or more can send a request to our team using the Contact Us form, or email us at support@zohowebinar.com.
How do I reach out to the premium support team via live chat?
Organizations with the Webinar Professional and above edition with 100 attendees or more can access the live chat option available on the bottom right corner of their screen when logged in to Zoho Webinar. There's also the "Chat with our experts" option at the bottom right corner of this page.
What is the eligibility criteria to upgrade to the premium support plan?
Any organization or user subscribed to Zoho Webinar Professional and above edition license with 100 attendees or more will be eligible to upgrade to the premium support plan.
Do you provide onboarding support with this plan?
Yes, our premium support team will schedule both onboarding support and dedicated one-on-one sessions to help onboard users.