Schedule appointments with WhatsApp notifications

Zoho Bookings helps you send appointment notifications as WhatsApp messages directly from your business number. Your customers can easily reschedule, cancel, or book another appointment from your WhatsApp messages. Create your templates, choose your drop-down links, and configure notification triggers and reminders for your appointments.

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Schedule appointments with WhatsApp notifications
Schedule appointments with WhatsApp notifications
  • Send real-time updates.
  • Increase appointment show rates.
  • Enhance the booking experience for your business.

Keep customers in the loop with WhatsApp notifications

Create and select your notification templates

Set up your preferred notification templates in Meta Business Suite and then choose them inside Zoho Bookings when configuring WhatsApp notifications. Use dynamic fields—like appointment name, date and time, virtual meeting link, staff or customer name, and more—to automatically fill in tailored details for your messages.

Create and select your notification templates

Add navigation buttons to your messages

Give customers quick ways to take action right from your WhatsApp notification messages. Add custom links as buttons so that they can:

  • Schedule another appointment from your booking page.
  • Visit your website or other webpages.
  • Reschedule or cancel their appointment.
  • View their appointment summary.
  • And more!
Add navigation buttons to your messages

Customize notifications by event type

Tailor notifications for each of your event types. Select custom notification templates, configure unique triggers for notifications or reminders, add different action buttons, and send notifications from different WhatsApp numbers registered in Meta Business Suite.

Customize notifications by event type

Trigger notifications for different appointment updates

With Zoho Bookings, you can configure WhatsApp notifications for appointments that are booked, rescheduled, cancelled, completed, or marked as a no-show. Each of these notification triggers can have unique message templates and navigation buttons. You can also schedule up to three reminders with different time intervals before each appointment to reduce no-shows.

Trigger notifications

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Scheduling stories from businesses like yours

Lokesh Mittal

Lokesh Mittal, Director, Mintskill HR Solutions LLP

“Zoho Bookings helps to do online interviews on time and every time. Today, we can handle the scheduling of hundreds of interviews with a single click.”

Morgan DiGiorgio

Morgan DiGiorgio, Senior VP Sales & Marketing, Directmail 2.0

“Zoho Bookings is a fantastic platform for scheduling and managing appointments. I've been using it for my business and it has completely transformed the way I handle my appointments.”

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Simplify appointment scheduling and notifications for your business

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Frequently Asked Questions

1. Can I link more than one mobile number to my Zoho Bookings account?

Yes, you can configure and send WhatsApp notifications from different mobile numbers. Simply add them to your Meta Business Suite account to choose them in your Zoho Bookings account.

2. Is the WhatsApp integration available across all Zoho Bookings pricing plans?

WhatsApp is only available for the Premium plan.

3. How do I integrate WhatsApp with my Zoho Bookings account?

To set up the integration, you'll need a Facebook Business account and a valid mobile number. Check out this step-by-step guide to send WhatsApp notifications to your customers.