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At Zoho, we think beyond the system of credentialism and hire people for whom our existence truly makes a difference.

Whether you're a programmer exploring visual design, an HR professional transitioning into business analytics, or a sales agent with a flair for creative writing—we have a place for you.

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Finance Analyst

Austin, United States

What we do Zoho produces cloud-based solutions for small, medium, and large businesses. Over the past 20 years, our portfolio has grown from a single online word processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. With 40+ products on offer—and even more in the pipeline—Zoho is a powerful, integrated business management system. Who we are Zoho isn't your average tech company. Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts. With US headquarters in Austin, TX and global headquarters in Chennai, India (as well as offices in Silicon Valley, Mexico, Singapore, Japan, China, and the Netherlands) we work across time zones, continents, languages and cultures to share Zoho's message with stakeholders, employees, and users on six continents. Responsibilities Document financial transaction details and monitor the transactions Prepare and file financial documents Process accounts payable and accounts receivable Fact-check accounting data Reconcile company accounts Process payroll and tracking payroll data Assist with tax payments and returns Analyze financial data and provide forecasting support Prepare reports and projections based on financial data Evaluate current and previous financial data Qualifications A Bachelor's degree in accounting, business management, finance, or similar 2-3 years' experience as a budget analyst, financial analyst, business accountant, or similar Proven experience in the financial industry Proficiency with spreadsheets, databases, and financial software applications Proven knowledge of financial forecasting and diagnosis, corporate finance, and information analysis Experience with accounting software The ability to collaborate with multiple internal and external stakeholders Superlative ability to work independently using project management skills Excellent written communication and interpersonal skills Compensation/Benefits This is a full-time, exempt position. The salary is $75,000 to $85,000, based on experience. Benefits: Health + Dental + Vision Coverage + 401k among other benefits. The most successful Zoho team-members are: at home in a diverse, multicultural workplace quick on their feet comfortable with ambiguity and complexity flexible and patient, with an "all hands on deck" attitude comfortable with giving and receiving constructive feedback for the benefit of the team authentic What you should know about Zoho before applying Zoho is and will always be a privately held company because we prefer to focus on customers and employees rather than shareholders. That means prospective employees should not join Zoho in pursuit of a large, lump-sum payout or lavish stock options. Zoho does not aspire to the "cool tech-company" image, preferring instead to embrace a more down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed. Our ideal candidate is looking to build a long-term career at Zoho. In exchange, we clear space for people to grow and progress within our organization, offering the freedom to explore new passions and expand areas of responsibility and ownership. Candidates who are looking for a short-term gig are discouraged from applying. Zoho is a low-ego company. We care very little about job titles and status, preferring instead to reward employees of all levels for their flexibility, values, and creative ambition. Candidates who are highly invested in hierarchy tend to struggle with Zoho's flat organizational culture. Zoho rewards independent self-starters who can learn on the job. Rather than structuring work around daily feedback or tightly managed performance metrics, we prefer to give employees a high degree of freedom, but in exchange, they must be motivated to actively drive their own success. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. Please no phone calls or office visits.
Event Specialist - ManageEngine

Remote Job

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth, and to keep up with the demand, we are doubling down on our efforts by building a world-class team. The central marketing team is a group within ManageEngine, dedicated to marketing world class enterprise IT solutions, across 190 countries. We are seeking a talented, self-motivated and dedicated event specialist to join our North American marketing team, and work on effective event engagements and strategies. The ideal candidate will need to have a data-driven approach and will need to get hands-on to accomplish tasks. The candidate should be open to travel (domestic and international), and may have to accommodate collaboration in global time zones occasionally. Job responsibilities include, but are not limited to, the following: Candidate must reside in the Eastern or Central time zone Plan, manage, and execute corporate events, trade shows, industry conferences, webinars, and customer meetups to achieve business objectives. Collaborate with internal teams and external vendors to handle logistics, sponsorships, booth setups, speaker coordination, and post-event follow-ups. Develop and execute event marketing strategies, including email campaigns, social media promotions, landing pages, and paid ads. Work with sales teams to ensure high-quality lead generation and post-event engagement through targeted follow-up campaigns. Measure event success using KPIs such as attendance rates, engagement, lead conversion, and ROI analysis. Manage event budgets, ensuring cost-effectiveness while maintaining high-quality experiences. Stay up to date with industry trends and competitor events to enhance our event strategy. Basic qualifications 2-5 years of experience in event planning and execution, preferably in B2B software or tech industries. Strong project management skills with the ability to handle multiple events simultaneously. Experience with event marketing strategies, including email automation, paid promotions, and digital campaigns. Ability to analyze event performance metrics and make data-driven improvements. Excellent communication and negotiation skills for vendor and partner collaborations. Familiarity with event management tools (e.g., Zoho Backstage, Cvent, Eventbrite, HubSpot, Marketo) and CRM software. Willingness to travel for in-person events as needed. Preferred qualifications Experience in the event management industry Accomplished range of skills from strategic thinking to creative and detailed execution Ability to present ideas to various levels of an organization to explain and gain support for initiatives The demonstrated ability to work independently and autonomously Compensation/Benefits: The salary range for this position is $50,000 - $70,000 per year. Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Please note, this is not a remote position. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. Work Authorization Requirements: To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas.
Marketing Analyst - ManageEngine

Austin, United States

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth, and to keep up with the demand, we are doubling down on our efforts by building a world-class team. The central marketing team is a group within ManageEngine, dedicated to marketing world class enterprise IT solutions, across 190 countries. We are seeking a talented, self-motivated and dedicated marketing associate to join our North American marketing team, and work on market analyses, customer segmentation and trend reports. The ideal candidate will need to have a data-driven approach and will need to get hands-on to accomplish tasks. The candidate should be open to travel (domestic and international), and may have to occasionally accommodate collaboration in global time zones. Job responsibilities include, but are not limited to, the following: Develop a strong understanding of Go-to-Market (GTM) strategies and best practices to drive effective marketing initiatives. Be on the top of relevant technology trends. Conduct market research and competitive analysis to identify opportunities. Analyze and interpret data from various marketing channels (e.g., digital, social media, email, web analytics), and provide business intelligence. Develop and maintain dashboards and reports to track key performance indicators of various campaigns. Provide actionable recommendations to enhance marketing campaign effectiveness. Conduct customer analyses and segmentation, and generate dashboards/reports that provide insights into various behavioural patterns. Collaborate with cross-functional teams including marketing, sales, product, and finance, to enhance customer engagements from a marketing point of view. Perform A/B testing and other experiments to optimize customer marketing efforts. Ensure data accuracy and integrity by working with data management and reporting systems. Basic qualifications 2+ years of relevant work experience in marketing analysis and customer reports. Experience in B2B/high-tech products/services is preferred Proficiency in data analysis tools such as Google Analytics, Excel, SQL, and data visualization platforms (e.g., Zoho Analytics, Tableau, Power BI). Strong analytical and problem-solving skills with attention to detail. Familiarity with digital marketing channels and campaign tracking methodologies. Excellent communication and presentation skills. Ability to work collaboratively in a fast-paced environment. Preferred qualifications Experience with marketing automation platforms like Zoho, HubSpot, Marketo, or Salesforce. Knowledge of statistical analysis and data modelling. Understanding of SEO, SEM, and paid media analysis. Compensation/Benefits: The salary range for this position is $60,000 - $75,000 per year. Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Please note, this is not a remote position. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. Work Authorization Requirements: To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas.
Enterprise Support Engineer - BI Platform

Austin, United States

Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our enterprise support operations, and are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software. We are looking for technical support engineers to work with our highest value customers who subscribe to our Enterprise Support tier. This role involves providing expert-level support for Zoho Analytics, Zoho DataPrep & analytics functionality across other Zoho products, troubleshooting complex issues, and delivering proactive solutions. You'll act as a trusted technical advisor to help enterprise customers maximize the value of their analytics investment. Skills 4+ years experience in a technical support engineering or customer success role, preferably in SaaS or cloud-based software Strong technical understanding of business applications (CRM, Help Desk, Analytics, ERP, etc.) and the ability to present their value to enterprise clients as well as interpret the diverse use cases organizations may have for adopting these technologies. Experience working with BI and data visualization products such as Zoho Analytics, Domo, Qlik, Tableau, Looker, PowerBI, SAP BusinessObjects, etc. Strong troubleshooting skills with the ability to resolve complex technical issues related to software applications, integrations, and APIs. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Experience working with enterprise customers and managing multiple stakeholders. Ability to prioritize and manage multiple issues in a fast-paced environment. Willingness to travel as required to engage directly with customers on-site (~20%) Preferred: experience with low-code platforms, coding and scripting: Python, NodeJS, JavaScript, SQL. Preferred: previous exposure to Zoho products or similar B2B SaaS ecosystems (Salesforce, Microsoft, Oracle, etc.) Responsibilities Customer Support: Provide timely, in-depth support for Zoho Analytics and Zoho DataPrep, resolving advanced issues related to BI, data integrations, and visualization. Data Solutions: Assist customers in designing and deploying reports and dashboards using Zoho Analytics and integrating data from various sources. Incident Management: Own and resolve critical incidents by collaborating with internal engineering teams to deliver prompt and effective solutions. Technical Guidance: Educate customers on best practices for data preparation, transformation, and visualization to help them make data-driven decisions. Customer Advocacy: Serve as a voice for enterprise customers, relaying feature requests and feedback to the product teams. Technical Leadership: Act as a technical liaison between customers and the product development teams ensuring clear communication of customer needs. Documentation: Develop knowledge base articles, FAQs, and internal documentation to empower both customers and internal teams. Collaboration: Work closely with sales engineering, implementation teams, and account managers to ensure a seamless customer experience. Compensation/Benefits Competitive salary based on experience. Full benefits package, including medical, dental, vision, and employer-matching 401k. This position is available at our Austin, TX or New Braunfels, TX office. Please note this is an in-office position, not remote or hybrid. What to Know About Zoho Before Applying Zoho is a privately held company, focused on customers and employees, not shareholders. If you're seeking a big payout or lavish stock options, this isn't the place for you. We embrace a down-to-earth culture, so if a flashy office or "cool tech company" vibe matters to you, you may be disappointed. We’re looking for candidates interested in long-term growth at Zoho. If you're after a short-term role, this isn’t a fit. Zoho has a low-ego, flat culture where job titles don't matter. We value flexibility, creativity, and ambition over hierarchy. Candidates who focus on status may struggle. We reward self-starters who are motivated to learn and drive their own success. There's no micromanagement, so you'll need to be proactive and independent. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Technical Solutions Engineer: Illinois - ManageEngine

Remote Job

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth and to keep up with the demand we are doubling down on our hiring to build a world-class team. Learn more at www.manageengine.com Please note, this position is only available in: Illinois Qualifications An understanding of network architecture, Windows, Linux and Mac administration, and how enterprises run their networks An understanding of how the help desk operates in an organization Experience with SIEM platforms Knowledge of Microsoft technologies Active Directory and Exchange Experience with ManageEngine solutions is an added advantage Expectations Maintain excellent relationships with ManageEngine customers by applying superb customer service and technical skills Collaborate and advise ManageEngine product development teams on the customers expectations Articulate the value of business software to prospective customers via email, phone, webinar, seminar, trade shows and other methods to ensure client’s effective use Understand and love technology, and have the desire to learn more Responsibilities Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities are not restricted to: Master multiple software products - this is ongoing Field customer calls, understand their requirements, and provide solutions to their business needs Demonstrate a product's capabilities to prospective customers Attend shows and events for ManageEngine Showcase your domain knowledge with ManageEngine products in webinars and online seminar Respond to support questions via email, chat and phone Collaborate with multiple teams (product development team, sales, etc.) Available to travel up to 50% of the time, including some international travel Salary and Benefits The salary range for this position is $90,000 - $150,000 per year. Permanent employees are offered a full suite of competitive benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Zoho, the parent company of ManageEngine, offers competitive and compelling benefits, including generous medical, dental, and vision coverage, employer-sponsored 401k, generous PTO, among other perquisites. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Sales Account Executive

Austin, United States

About Zoho Zoho develops cloud-based business software for a wide array of industries and departmental needs. Over the past 25 years, our portfolio has grown from a single online word processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. With 55+ products on offer—and even more in the development pipeline—Zoho is a powerful, integrated platform built for growing businesses. Who Zoho is looking for We are looking for hardcore sales people who truly know how to sell. Do you understand the concept of a "sales pipeline" and "sales cycles"? Can you sniff out a sales opportunity during a casual conversation? Do you have the determination and resilience to navigate an organization, convince their stakeholders, and ask for the sale? Then this is the role for you. We believe a great sales person should take ownership of every sales engagement—connecting with prospects, learning about their pain points, addressing their fears, and articulating the value of our products. You should get a rush of satisfaction from every closed deal and fight hard to beat target—month after month—not because your manager tells you to, but because you have a natural drive to be the best. This requires both passion for the hunt and stamina to hit the metaphorical pavement day after day. If that kind of goal-oriented, high-energy, fast-paced role doesn't resonate with you, then this won't be a good fit. However, if this sounds like an exciting opportunity to hone your natural love for sales, then we encourage you to apply. *It is important to note that this is an in-office position, not remote or hybrid. Our Austin office is 979 Springdale Road, Suite 123, Austin, TX 78702. Skills and characteristics of successful candidates for this role Ability to build trust with prospects and guide them through our sales process Intellectual curiosity and a willingness to learn Strong knowledge of both technology and business 100% comfort talking on the phones Ability to respectfully de-escalate frustrated prospects Intuitive awareness of when to listen and when to talk Capacity to connect the dots between prospect's interdepartmental pain points Excellent written and verbal communication Independence and self-motivation Role As an inbound sales role, Software Sales Account Executives must be highly comfortable converting prospects over the phone and via well-composed emails. AEs must be able to proactively manage their pipeline though clear communication, proactive time-management, and diligent utilization of our CRM. Expertise in business software is a major benefit, though any experienced and passionate sales person can be successful if they are willing to put in the effort to learn the technology. This is a fully in-office position; this role is neither hybrid nor remote. Qualifications Minimum of five years of professional experience in a relevant field, demonstrating a track record of achieving goals and maintaining high performance standards Proven experience in IT/software sales, with a strong understanding of sales strategies, market trends, and the ability to manage and grow client relationships effectively Responsibilities will include (but are not limited to): Complete 40-50 calls per day Qualify leads Update CRM daily on all interactions with prospects Maintain a clean, healthy pipeline Collaborate with technical teams on solution building for prospects Learn multiple software products inside and out Compensation/Benefits Compensation for this role is a competitive base salary plus commission, depending on experience, with special consideration given to exceptional candidates. Zoho provides medical, dental, and vision insurance, as well as employer-matching 401k and other benefits. *It is important to note that this is an in-office position, not remote or hybrid. Our Austin office is at 979 Springdale Road, Suite 123 Austin, TX 78702. What you should know about Zoho before applying Zoho is and will always be a privately held company because we prefer to focus on customers and employees rather than shareholders. That means prospective employees should not join Zoho in pursuit of a large, lump-sum payout or lavish stock options. Zoho does not aspire to the "cool tech-company" image, preferring instead to embrace a more down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed. Our ideal candidate is looking to build a long-term career at Zoho. In exchange, we clear space for people to grow and progress within our organization, offering the freedom to explore new passions and expand areas of responsibility and ownership. Candidates who are looking for a short-term gig are discouraged from applying. Zoho is a low-ego company. We care very little about job titles and status, preferring instead to reward employees of all levels for their flexibility, values, and creative ambition. Candidates who are highly invested in hierarchy tend to struggle with Zoho's flat organizational culture. Zoho rewards independent self-starters who can learn on the job. Rather than structuring work around daily feedback or tightly managed performance metrics, we prefer to give employees a high degree of freedom, but in exchange, they must be motivated to drive their own success actively. We do not micromanage, but we don't hand hold either. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check. To ensure compliance with federal and state employment eligibility laws, all candidates must possess the legal right to work in the United States at the time of application. This includes: being a U.S. citizen, being a non-citizen with authorized work status, or holding a valid work visa that does not require sponsorship by Zoho for a visa status or renewal. Zoho is unable to offer sponsorship for this position for work visas, including but not limited to H-1B visas.
Technical Solutions Engineer: Oregon - ManageEngine

Remote Job

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth and to keep up with the demand we are doubling down on our hiring to build a world-class team. Learn more at www.manageengine.com Please note, this position is only available in: Portland, Oregon Qualifications An understanding of network architecture, Windows, Linux and Mac administration, and how enterprises run their networks An understanding of how the help desk operates in an organization Experience with SIEM platforms Knowledge of Microsoft technologies Active Directory and Exchange Experience with ManageEngine solutions is an added advantage Expectations Maintain excellent relationships with ManageEngine customers by applying superb customer service and technical skills Collaborate and advise ManageEngine product development teams on the customers expectations Articulate the value of business software to prospective customers via email, phone, webinar, seminar, trade shows and other methods to ensure client’s effective use Understand and love technology, and have the desire to learn more Responsibilities Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities are not restricted to: Master multiple software products - this is ongoing Field customer calls, understand their requirements, and provide solutions to their business needs Demonstrate a product's capabilities to prospective customers Attend shows and events for ManageEngine Showcase your domain knowledge with ManageEngine products in webinars and online seminar Respond to support questions via email, chat and phone Collaborate with multiple teams (product development team, sales, etc.) Available to travel up to 50% of the time, including some international travel Salary and Benefits The salary range for this position is $90,000 - $150,000 per year. Permanent employees are offered a full suite of competitive benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Zoho, the parent company of ManageEngine, offers competitive and compelling benefits, including generous medical, dental, and vision coverage, employer-sponsored 401k, generous PTO, among other perquisites. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Event Specialist - ManageEngine

Cornwall East, Canada

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth, and to keep up with the demand, we are doubling down on our efforts by building a world-class team. The central marketing team is a group within ManageEngine, dedicated to marketing world class enterprise IT solutions, across 190 countries. We are seeking a talented, self-motivated and dedicated event specialist to join our North American marketing team, and work on effective event engagements and strategies. The ideal candidate will need to have a data-driven approach and will need to get hands-on to accomplish tasks. The candidate should be open to travel (domestic and international), and may have to accommodate collaboration in global time zones occasionally. Job responsibilities include, but are not limited to, the following: Plan, manage, and execute corporate events, trade shows, industry conferences, webinars, and customer meetups to achieve business objectives. Collaborate with internal teams and external vendors to handle logistics, sponsorships, booth setups, speaker coordination, and post-event follow-ups. Develop and execute event marketing strategies, including email campaigns, social media promotions, landing pages, and paid ads. Work with sales teams to ensure high-quality lead generation and post-event engagement through targeted follow-up campaigns. Measure event success using KPIs such as attendance rates, engagement, lead conversion, and ROI analysis. Manage event budgets, ensuring cost-effectiveness while maintaining high-quality experiences. Stay up to date with industry trends and competitor events to enhance our event strategy. Basic qualifications 2-5 years of experience in event planning and execution, preferably in B2B software or tech industries. Strong project management skills with the ability to handle multiple events simultaneously. Experience with event marketing strategies, including email automation, paid promotions, and digital campaigns. Ability to analyze event performance metrics and make data-driven improvements. Excellent communication and negotiation skills for vendor and partner collaborations. Familiarity with event management tools (e.g., Zoho Backstage, Cvent, Eventbrite, HubSpot, Marketo) and CRM software. Willingness to travel for in-person events as needed. Preferred qualifications Experience in the event management industry Accomplished range of skills from strategic thinking to creative and detailed execution Ability to present ideas to various levels of an organization to explain and gain support for initiatives The demonstrated ability to work independently and autonomously Mandatory: Professional Proficiency in French and English: Candidates must demonstrate professional written and verbal proficiency in both French and English. This includes the ability to effectively communicate and articulate ideas in both languages. Location: The work is based hybrid in-office in Cornwall (Cornwall, ON K6H 7K7). Therefore, relocation to Cornwall is non-negotiable. Candidates must be willing and able to relocate to Cornwall to fulfill this requirement. Job Type: Full-time Pay: Base salary of $55,000.00-$70,000.00 per year. Casual dress Dental care Extended health care RRSP match Vision care Monday to Friday work schedule Work Location: Hybrid In person
Enterprise Support Engineer - Zoho Finance Platform

Austin, United States

Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our enterprise support operations, and are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software. Zoho is looking for technical support engineers to work with our highest value customers subscribed to our Enterprise Support tier. You will provide expert technical assistance, troubleshoot advanced financial and operational workflows, and collaborate closely with clients to ensure seamless integration and usage of Zoho’s financial suite (Zoho Books, Expense, Inventory, Payroll, Billing, etc.). You'll act as a trusted technical advisor to help enterprise customers maximize the value of their analytics investment. Skills 4+ years in a technical support, customer success, or client-facing technical role, preferably in SaaS or financial software environments. Strong understanding of financial principles, including accounting, payroll, inventory management, and tax compliance. Hands-on experience with financial software such as Zoho Books, QuickBooks, Xero, NetSuite, or similar ERP platforms. Strong troubleshooting skills with the ability to resolve complex technical issues related to software applications, custom workflows, integrations, and APIs. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences. Experience working with enterprise customers and managing multiple stakeholders. Ability to prioritize and manage multiple issues in a fast-paced environment. Willingness to travel as required to engage directly with customers on-site (~20%) Preferred: Knowledge of region-specific financial regulations, such as GST, VAT, payroll tax, or 1099 reporting. Preferred: Experience with scripting languages like Python or JavaScript for automation and customizations. Preferred: previous exposure to Zoho products or similar B2B SaaS ecosystems (Salesforce, Microsoft, Oracle, etc.) Responsibilities Customer Support: Deliver exceptional technical support for Zoho’s financial suite, resolving complex issues related to accounting, expense management, billing, inventory, and payroll. System Integration: Assist customers in configuring integrations between Zoho Financial Applications and external tools, including CRMs, payment gateways, and inventory systems. Proactive Engagement: Offer system reviews, performance optimizations, and strategic advice tailored to enterprise customers’ unique business needs. Incident Management: Act as the escalation point for critical issues, collaborating with product and engineering teams to provide effective resolutions. Data Management: Support customers in setting up data workflows, automating recurring tasks, and leveraging advanced reporting tools for financial analysis. Customer Advocacy: Relay customer feedback and feature requests to the product development team to enhance the financial suite. Documentation: Create support materials, including FAQs, troubleshooting guides, and onboarding content, to help customers maximize the platform’s value. Collaboration: Partner with product management & engineering, backline support, solutions engineering, account management, and implementation teams to deliver an exceptional customer experience. Compensation/Benefits Competitive salary based on experience, with a performance-based bonus structure. Full benefits package, including medical, dental, vision, and employer-matching 401k. This position is available at our Austin, TX or New Braunfels, TX office. Please note this is an in-office position, not remote or hybrid. What to Know About Zoho Before Applying Zoho is a privately held company, focused on customers and employees, not shareholders. If you're seeking a big payout or lavish stock options, this isn't the place for you. We embrace a down-to-earth culture, so if a flashy office or "cool tech company" vibe matters to you, you may be disappointed. We’re looking for candidates interested in long-term growth at Zoho. If you're after a short-term role, this isn’t a fit. Zoho has a low-ego, flat culture where job titles don't matter. We value flexibility, creativity, and ambition over hierarchy. Candidates who focus on status may struggle. We reward self-starters who are motivated to learn and drive their own success. There's no micromanagement, so you'll need to be proactive and independent. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Software Application Support Specialist

Mcallen, United States

Role Software Application Support Specialist Description Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our support operations for one specific application, Zoho CRM, and we are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software. Skills Excellent written and verbal communication skills to assist customers through complicated scenarios. Comfortably navigate a variety of emotions from customers. You respectfully de-escalate a frustrated customer. Understand why different businesses use software and enjoy exploring new technologies. Comfortable learning complex topics with minimal direction. Preferred: You have professional experience providing technical support for SaaS environments via phone, email, chat, and remote desktop. Preferred: You are familiar with standard business applications and terminology (CRM, Help Desk, Email Analytics, Website Tracking, Project Management, IMAP/POP, Multi-factor Authentication). Preferred: You are comfortable reading and contributing to knowledge base articles. Preferred: You can explain what an API is and talk about different ways that applications "speak" to each other Responsibilities Our top performers don’t let their job title or assigned responsibilities restrict their contribution to the company. Responsibilities include but are not restricted to: Learn multiple software products. The better you know the software, the better you can support our customers. Work collaboratively with peers, other support teams, developers, and product managers to provide world class support to our customers. Communicate with companies of all sizes. Speak with IT Administrators, Sales Managers, and small business owners. Articulate how the Zoho suite of products best fits their organization. Confidently share ideas and build solutions for process improvement while understanding that change takes time - Zoho believes in The Long Game Compensation/Benefits The starting salary range for this role is $50,000 - $60,000, based on experience. Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Please note, this position is in-office, not hybrid or remote. What to Know About Zoho Before Applying Zoho is a privately held company, focused on customers and employees, not shareholders. If you're seeking a big payout or lavish stock options, this isn't the place for you. We embrace a down-to-earth culture, so if a flashy office or "cool tech company" vibe matters to you, you may be disappointed. We’re looking for candidates interested in long-term growth at Zoho. If you're after a short-term role, this isn’t a fit. Zoho has a low-ego, flat culture where job titles don't matter. We value flexibility, creativity, and ambition over hierarchy. Candidates who focus on status may struggle. We reward self-starters who are motivated to learn and drive their own success. There's no micromanagement, so you'll need to be proactive and independent. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Account Manager

Austin, United States

We are seeking an individual who understands business software, can build relationships with our existing customers, and effectively communicate how the software can be configured to meet business needs. The Account Manager handles customer retention with our largest accounts. They will reach out to the customers, make sure they had a successful implementation, are happy with support, and if all is well, they will try and upsell and cross sell more Zoho software. They do have a revenue target to hit every quarter, which leads to a commission payout. Skills: Business communication - Participate in and lead conversations with customers from different industries and backgrounds, in all levels of the organization including C suite. Customer Experience - Listen and understand what our customers are saying, discover underlying issues, and recommend a path forward. Sales Skills- Responsible for a quarterly revenue target based on upsell, cross sell, and services sold Technical Acumen - Technologically savvy, we have 50 software products. You understand and love technology, and have the desire to learn more. Excellent verbal and communication skills - Be on daily video calls, setting up meetings and following up with customers, leading conversations with multiple stakeholders Possess an understanding of standard business applications software, especially CRM Responsibilities: Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities include. but are not restricted to: Continued outreach to Zoho's Key Accounts through phone and email, virtual meetings, and on site (Travel is required minimum 25% of the year) Discuss current Zoho software solutions, and discover opportunities for expansion. Sales : Creating proposals, managing sales pipeline, following up and closing new opportunities Collaborate with internal teams including marketing, accounting, legal, and technical support to solve customer issues Please note, this is not a remote position. The most successful Zoho team-members are: At home in a diverse, multicultural workplace. In office attendance of 5 days week. Quick on their feet Comfortable with ambiguity and complexity Flexible and patient, with an "all hands on deck" attitude Comfortable with giving and receiving constructive feedback for the benefit of the team Authentic Why you should or shouldn’t apply: We are a private company with zero intention of going public. This means that we have the freedom to chart our own course regarding our product offerings, our R&D priorities, and our authentic, humble, and diverse company culture. If you are looking for stock options or an "exit," you’ll be disappointed. We prefer long-term employees and invest in and support our people in order to earn their loyalty. If you're looking for a short-term gig we discourage you from applying. A genuine interest in cloud-based software is integral to your success at Zoho. If you don’t enjoy (enterprise) software, you won't enjoy the work. We care most about an individual's flexibility, values, and ambition. If job titles and status are your main concerns, this isn't the place for you. Individuals who can learn on the job and do independent research as needed are most successful at Zoho. Self-starters piece together the Zoho ecosystem best and fastest. If you're willing to jump in and learn on the job, you will be a great fit. We consciously eschew the cool tech-company vibe because we value work-life balance and a down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed. We are a low-ego company. Overall, the people at Zoho have high expectations about doing great work, job satisfaction, and long-term work-life balance, and low expectations about hierarchy, status, and clout. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Mid-Market Account Executive

Austin, United States

Zoho Corporation is seeking an experienced salesperson for mid-market SaaS sales. We prefer that members of this sales team work from our Austin office, but we have office locations in New Braunfels, TX and McAllen, TX that will be considered. This is an in-office position, 5-days/week, when not traveling for business. Please note that to apply, we ask that you submit a resume and cover letter. What we do Zoho builds cloud-based business apps for a vast array of industries and purposes. Over the past 26 years, our portfolio has grown from a single online word processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. The products are designed to automate processes in every business department from sales, marketing, and finance, to customer support, HR, and IT. With 50+ products on offer—and even more in the development pipeline—Zoho is a powerful, integrated business management system. Zoho isn't your average tech company. Privately held and deeply committed to solving problems through global collaboration, our sales culture believes in meaningful relationships with prospects and users. Who we're looking for One of the flagship products of the Zoho Suite is our CRM. Zoho CRM is growing rapidly in a very competitive market. This is where you come in. We are looking to find bright and eager individuals who are interested in continuing to build their career in software sales. The Account Executive will be responsible for reaching out to newly registered leads and bringing them on board as new Zoho customers. The successful candidate will educate our new leads on the product, gather basic requirements to help our Sales Engineers run through a demo, overcome objections, work with decision makers, and account manage through to sales closure. AEs will collaborate with internal teams to respond to RFIs/RFPs, so a collaborative team player will succeed in this role. Some prospects will request that we present our solutions on-site to their executive and management teams, so executive level presentation and communication skills will help you succeed in this role. Our ideal candidate Is excited about technology applications Has 3–7 years experience selling SaaS applications Has previously utilized CRM systems in their prior role(s) Has sold CRM or business applications Has a strong track record of carrying a quota and achievement thereof Is willing to travel domestically (25% - 50%) Is a team player, self-starter, and hungry to succeed To apply, submit a resume and cover letter. Your interview process may include a presentation component with requirements that will be clearly articulated before the interview. No phone calls or in-person office visits. Salary and Benefits: Compensation commensurate with experience, with range expectations of $90K-$110K as a base salary. Permanent employees are offered a full suite of competitive benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. The most successful Zoho team members are: At home in a diverse, multicultural workplace Quick on their feet Comfortable with ambiguity and complexity Flexible and patient, with an "all hands on deck" attitude Comfortable with giving and receiving constructive feedback for the benefit of the team Authentic Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas. Successful applicants undergo a standard background check.
Global Alliance Manager - GSI Partnership US

Remote Job

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth and to keep up with the demand we are doubling down on our hiring to build a world-class team. Learn more at www.manageengine.com Responsibilities: Partnership Strategy: • Develop and execute joint co-selling strategies with GSIs. • Lead annual partnership planning, including target customer identification, joint activities, and execution plans. Collaboration: • Work with sales leaders to align accounts and foster collaboration with GSI account leads. • Partner with pre-sales, engineering, and product teams to deepen product advocacy within GSIs. Leadership: • Set the stage for executive collaboration and define key opportunities. • Establish rhythms for business planning and scale to team management over time. Travel: • Engage in periodic travel within the region for business development and sales activities. • 50-75% Travel Requirements: You must be located in California, Nevada or New Jersey. Experience: • Minimum 5+ years in alliance building with GSIs, including co-marketing, investment strategies, joint sales planning, and pipeline development. • Proven track record of co-selling with GSIs to large customers. Skills: • Strong business acumen and basic technical knowledge of enterprise IT infrastructure. • Exceptional communication and interpersonal skills, especially at the executive level. • Demonstrated ability to strategize, plan, and achieve measurable results. Connections: • Deep relationships and recent experience with GSIs. This position is ideal for a strategic-minded individual who can adapt and scale with the organization while managing complex partnerships. Compensation/Benefits: The salary will be $130,000 per year for Nevada and New Jersey, and $145,000 for California. Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. To ensure compliance with federal and state employment eligibility laws, all candidates must possess the legal right to work in the United States at the time of application. This includes: being a U.S. citizen, being a non-citizen with authorized work status, or holding a valid work visa that does not require sponsorship by Zoho for a visa status or renewal. Zoho is unable to offer sponsorship for this position for work visas, including but not limited to H-1B visas.
Data Center Technician

Dallas, United States

What we do: Zoho produces cloud-based solutions for small, medium, and large businesses. Over the past 20 years, our portfolio has grown from a single online word-processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. With 40+ products on offer—and even more in the pipeline—Zoho is a powerful, integrated business management system. Who we are: Zoho isn't your average tech company. Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts. With US headquarters in Austin, TX and global headquarters in Chennai, India (as well as offices in Silicon Valley, Mexico, Singapore, Japan, China, and the Netherlands) we work across time zones, continents, languages and cultures. What we're looking for: The Data Center Technician will work with our Infrastructure Operations Team to oversee day-to-day operations as well as larger projects. Work includes installing, troubleshooting, and repairing servers/network equipment. Work involves hardware diagnosis and replacement of failed components. Must be able to work effectively with minimal supervision while handling multiple priorities. The successful candidate will be able to: Manage work and priorities through a ticketing system, while coordinating with the Data Center Manager Perform hardware troubleshooting and component replacement for servers and networking infrastructure Replace and maintain cabling and wiring Collaborate with outside teams to resolve issues Travel occasionally The successful candidate will have: Experience with Linux or similar OS Good knowledge of network design and protocols Superior understanding of storage devices Excellent written and oral communication skills Ability to lift 35-50 pounds Valid driver's license and vehicle The ability to function under pressure with multiple priorities Excellent organization skills The salary range for this position is $50,000 - $70,000 per year. What you should know about Zoho before applying: Zoho is and will always be a privately held company because we prefer to focus on customers and employees rather than shareholders. That means prospective employees should not join Zoho in pursuit of a large, lump-sum payout or lavish stock options. Zoho does not aspire to the "cool tech-company" image, preferring instead to embrace a more down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed. Our ideal candidate is looking to build a long-term career at Zoho. In exchange, we clear space for people to grow and progress within our organization, offering the freedom to explore new passions and expand areas of responsibility and ownership. Candidates who are looking for a short-term gig are discouraged from applying. Zoho is a low-ego company. We care very little about job titles and status, preferring instead to reward employees of all levels for their flexibility, values, and creative ambition. Candidates who are highly invested in hierarchy tend to struggle with Zoho's flat organizational culture. Zoho rewards independent self-starters who can learn on the job. Rather than structuring work around daily feedback or tightly managed performance metrics, we prefer to give employees a high degree of freedom, but in exchange, they must be motivated to actively drive their own success. We do not micromanage, but we don't hand hold either. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas. This is not a remote position.
Enterprise Sales Account Executive - ManageEngine

Remote Job

ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth and to keep up with the demand we are doubling down on our hiring to build a world-class team. Learn more at www.manageengine.com **This position is available in the following locations: Arkansas and Baton Rouge, Louisiana. This position is remote except for ample travel within the state/surrounding area. Job responsibilities: Please note this position requires extensive travel (50%-75%) within the USA based on customers' needs ManageEngine tools to cultivate and maintain excellent working relationship with selected accounts Work closely with technical leads with regard to filing RFP’s as well as the support teams for any customer escalations Responsible for the revenue output Occasionally accommodate overlapping work hours with Indian time zone (IST) Qualifications: Willingness to learn, including new technology and industry trends At least 2-4 years of experience in Business Development/Technical Support/Sales/Customer Support role Good understanding of ITIL (Information Technology Infrastructure Library) concepts Salary and Benefits: The starting salary for this position is $90,000 plus commission. Zoho, the parent company of ManageEngine, offers competitive and compelling benefits, including generous medical, dental, and vision coverage, employer-sponsored 401k, generous PTO, among other perquisites. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Technical Solutions Engineer Training Program (Recent Grads) - ManageEngine

Mcallen, United States

Technical Consultant Trainee Program ManageEngine, the enterprise IT management division of Zoho Corp., is recruiting 20 recent-graduates for the 6-month training program at our McAllen office (601 North Main Street, McAllen, TX 78501). The start date is July 7, 2025. Job Description This role is specifically for our Enterprise IT Management product suite under the ManageEngine brand. ManageEngine with 90+ products and free tools covers everything your IT needs, at prices you can afford. From network and device management to IT security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT. What you will do once trained Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure Talk to customers (IT Managers, IT Administrators, Engineers) and partners understand requirements, and recommend the right ManageEngine product in tandem with Account Managers Analyze client needs and recommend technical solutions Conduct product demonstrations to customers and solve technical queries Understanding of product areas including Desktop / Mobile Device Management, IT Help Desk, Windows Management, Public and Private Cloud management Qualifications Excellent business-level English language skills Attention to detail Good interpersonal skills to work with multiple ManageEngine product teams Strong technical knowledge with experience in the IT industry The hours are normal business hours in the office, and the start date is July 7, 2025. We are currently doing online interviews. The following/final interviews will be at our McAllen office. Compensation/Benefits The pay will be $20,000 paid over the course of the 6 months in the form of salary paychecks twice monthly. and are eligible for health insurance starting on your first day. Those who successfully complete of the six-month training program will be hired as full-time, permanent employees. The starting pay will be $50,000 and all full-time, permanent employees are eligible for all employee benefits. Zoho's full suite of benefits includes medical, dental, and vision insurance as well as a company-sponsored 401k. Please note, this is not a remote position. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas. Successful applicants undergo a standard background check. Please no phone calls or office visits.
Corporate Communications Intern

Pleasanton, United States

Overview: We are seeking a highly motivated and exceptional writer to join our Corporate Communications team as a full-time summer intern. This hands-on internship offers the unique opportunity to explore a range of activities—from content creation and media relations to data analysis and influencer outreach—in a dynamic technology industry environment. Ideal candidates will be passionate about pursuing careers in Corporate Communications, Marketing, or Journalism and be eager to work in a fast-paced setting. Key Responsibilities: Content Creation: Develop high-quality written content for various corporate communications initiatives, including media alerts, case studies, and blog posts. Marketing Support: Assist in the execution of marketing communications campaigns. Data Analysis: Contribute to data-driven projects by gathering, analyzing, and interpreting corporate communications metrics. Media & Analyst Relations: Support efforts to build and maintain relationships with media outlets, research analysts, and influencers. Operational Support: Work alongside the Corporate Communications team to support strategic and organizational projects. Professional Passion Project: Lead or collaborate on a professional passion project that aligns with your interests and career aspirations. Qualifications: Must be an exceptional writer with strong written communication skills. Demonstrates a strong work ethic and a passion for excellence. Currently interested in or pursuing a career in Corporate Communications, Marketing, or Journalism. Keen interest in the technology industry. Must be based in the Bay Area during summer and available to work in our Pleasanton office at least twice a week, with flexibility to report to the office more often as needed. Internship Details: Duration: Full-time internship throughout the summer (exact number of weeks can be adjusted based on your school calendar), not more than four months. Compensation: This is a paid internship. The hourly rate will be between $20-$30/hour dependent upon experience and qualifications. Application Requirement: Applicants must submit two graded writing samples as part of the interview process. Eligibility: Successful applicants must be able to demonstrate eligibility to work in the USA as a 1099 Contractor. In-office Presence: This is a hybrid role with three days per week in the Pleasanton, CA office. Benefits: This role is not eligible for benefits. Background Check: Successful applicants must pass a standard California background check. Zoho USA is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender, gender identity/expression, national origin, age, veteran status, disability, genetic information or any other reason prohibited by law in employment. To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas.
Technical Support Engineer - Enterprise Accounts

Austin, United States

Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our enterprise support operations, and are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software. Zoho is seeking experienced technical support engineers to provide premium support to our top-tier enterprise customers. You’ll troubleshoot complex issues, deliver proactive support, and work closely with clients to ensure they maximize the value of Zoho’s products. You will be the trusted advisor, helping key accounts maximize their investment in the Zoho ecosystem. Key Responsibilities: Offer timely, professional technical assistance via email, phone, and live sessions. Provide timely and professional technical assistance to enterprise customers through email, phone, and live sessions, addressing complex issues spanning multiple Zoho products. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Deepen product knowledge to troubleshoot issues related to Zoho’s applications, integrations, and APIs. Continuously update your knowledge of Zoho’s extensive product suite to effectively communicate new and advanced features to customers. Represent the customer by sharing feedback and feature requests with product teams. Maintain knowledge base articles and documentation for customer self-service. Required Skills & Experience: 4+ years in technical support or customer success, preferably in SaaS or cloud-based software. Strong technical understanding of business applications (CRM, Help Desk, Analytics, ERP, etc.) and the ability to present their value to enterprise clients, as well as interpret disparate use cases that organizations may have in adopting these technologies. Expertise in troubleshooting complex technical issues, integrations, and APIs. Excellent communication skills for explaining technical concepts to non-technical users. Experience managing multiple stakeholders and prioritizing in a fast-paced environment. Willingness to travel (~20%) for customer engagement. Preferred: Experience with CRM, low-code platforms, and coding: scripting, Python, NodeJS, JavaScript. Exposure to Zoho products or similar B2B SaaS ecosystems (Salesforce, Microsoft, Oracle, etc.) Compensation/Benefits Competitive salary based on experience. Full benefits package, including medical, dental, vision, and employer-matching 401k. This position is available at our Austin, TX or New Braunfels, TX office. Please note this is an in-office position, not remote or hybrid. What to Know About Zoho Before Applying Zoho is a privately held company, focused on customers and employees, not shareholders. If you're seeking a big payout or lavish stock options, this isn't the place for you. We embrace a down-to-earth culture, so if a flashy office or "cool tech company" vibe matters to you, you may be disappointed. We’re looking for candidates interested in long-term growth at Zoho. If you're after a short-term role, this isn’t a fit. Zoho has a low-ego, flat culture where job titles don't matter. We value flexibility, creativity, and ambition over hierarchy. Candidates who focus on status may struggle. We reward self-starters who are motivated to learn and drive their own success. There's no micromanagement, so you'll need to be proactive and independent. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
Sales Account Executive

New Braunfels, United States

About Zoho Zoho develops cloud-based business software for a wide array of industries and departmental needs. Over the past 25 years, our portfolio has grown from a single online word processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. With 55+ products on offer—and even more in the development pipeline—Zoho is a powerful, integrated platform built for growing businesses. Who Zoho is looking for We are looking for hardcore sales people who truly know how to sell. Do you understand the concept of a "sales pipeline" and "sales cycles"? Can you sniff out a sales opportunity during a casual conversation? Do you have the determination and resilience to navigate an organization, convince their stakeholders, and ask for the sale? Then this is the role for you. We believe a great sales person should take ownership of every sales engagement—connecting with prospects, learning about their pain points, addressing their fears, and articulating the value of our products. You should get a rush of satisfaction from every closed deal and fight hard to beat target—month after month—not because your manager tells you to, but because you have a natural drive to be the best. This requires both passion for the hunt and stamina to hit the metaphorical pavement day after day. If that kind of goal-oriented, high-energy, fast-paced role doesn't resonate with you, then this won't be a good fit. However, if this sounds like an exciting opportunity to hone your natural love for sales, then we encourage you to apply. *It is important to note that this is an in-office position, not remote or hybrid. (Our New Braunfels office is at 255 Saengerhalle Road, New Braunfels, TX 78130.) Skills and characteristics of successful candidates for this role Ability to build trust with prospects and guide them through our sales process Intellectual curiosity and a willingness to learn Strong knowledge of both technology and business 100% comfort talking on the phones Ability to respectfully de-escalate frustrated prospects Intuitive awareness of when to listen and when to talk Capacity to connect the dots between prospect's interdepartmental pain points Excellent written and verbal communication Independence and self-motivation Role As an inbound sales role, Software Sales Account Executives must be highly comfortable converting prospects over the phone and via well-composed emails. AEs must be able to proactively manage their pipeline though clear communication, proactive time-management, and diligent utilization of our CRM. Expertise in business software is a major benefit, though any experienced and passionate sales person can be successful if they are willing to put in the effort to learn the technology. This is a fully in-office position; this role is neither hybrid nor remote. Qualifications Minimum of five years of professional experience in a relevant field, demonstrating a track record of achieving goals and maintaining high performance standards Proven experience in IT/software sales, with a strong understanding of sales strategies, market trends, and the ability to manage and grow client relationships effectively Responsibilities will include (but are not limited to) Complete 40-50 calls per day Qualify leads Update CRM daily on all interactions with prospects Maintain a clean, healthy pipeline Collaborate with technical teams on solution building for prospects Learn multiple software products inside and out Compensation/Benefits Compensation for this role is a competitive base salary plus commission, depending on experience, with special consideration given to exceptional candidates. Zoho provides medical, dental, and vision insurance, as well as employer-matching 401k and other benefits. *It is important to note that this is an in-office position, not remote or hybrid. (Our New Braunfels office is at 255 Saengerhalle Road, New Braunfels, TX 78130.) What you should know about Zoho before applying Zoho is and will always be a privately held company because we prefer to focus on customers and employees rather than shareholders. That means prospective employees should not join Zoho in pursuit of a large, lump-sum payout or lavish stock options. Zoho does not aspire to the "cool tech-company" image, preferring instead to embrace a more down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed. Our ideal candidate is looking to build a long-term career at Zoho. In exchange, we clear space for people to grow and progress within our organization, offering the freedom to explore new passions and expand areas of responsibility and ownership. Candidates who are looking for a short-term gig are discouraged from applying. Zoho is a low-ego company. We care very little about job titles and status, preferring instead to reward employees of all levels for their flexibility, values, and creative ambition. Candidates who are highly invested in hierarchy tend to struggle with Zoho's flat organizational culture. Zoho rewards independent self-starters who can learn on the job. Rather than structuring work around daily feedback or tightly managed performance metrics, we prefer to give employees a high degree of freedom, but in exchange, they must be motivated to drive their own success actively. We do not micromanage, but we don't hand hold either. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check. To ensure compliance with federal and state employment eligibility laws, all candidates must possess the legal right to work in the United States at the time of application. This includes: being a U.S. citizen, being a non-citizen with authorized work status, or holding a valid work visa that does not require sponsorship by Zoho for a visa status or renewal. Zoho is unable to offer sponsorship for this position for work visas, including but not limited to H-1B visas.
Senior Analyst Relations Manager

Austin, United States

What we do Zoho produces cloud-based solutions for small, medium, and large businesses. Over the past 20 years, our portfolio has grown from a single online word-processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. With 40+ products on offer—and even more in the pipeline—Zoho is a powerful, integrated business management system. Who we are Zoho isn't your average tech company. Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts. With US headquarters in Austin, TX and global headquarters in Chennai, India (as well as offices in Silicon Valley, Mexico, Singapore, Japan, China, and the Netherlands) we work across time zones, continents, languages and cultures to share Zoho's message with stakeholders, employees, and users on six continents. What we're looking for Our PR team is looking for an experienced Analyst Relations (AR) Manager to oversee our successful and quickly-growing analyst initiatives. This role is only available in Austin, Texas. Please note, this is not a remote position. The successful candidate will have: At least 5 years of experience working hand in hand with Corporate Communications, Product Marketing, and Product Management At least 6-8 years of hands-on dedicated analyst relations experience Professional analyst references Pre-existing relationships with SaaS and technology influencers and research analysts Experience building AR programs for specific product teams Experience guiding product leadership on analyst interactions, from start to finish Experience moving the needle in formal vendor evaluations A clear understanding of the significance and purpose of AR for marketing, corporate, and company strategy The Senior AR Manager will be responsible for: Building and managing AR programs for specific product teams, and verticals, including setting up inquiries, briefings, making decisions on evaluations and executing on evaluations such as MarketScapes, Waves and Magic Quadrants Working closely with global corporate communications teams to build and support analyst relations programs in each region Partnering with product marketers, product managers, corporate marketing, and PR to determine the best AR strategies to support specific news and milestones Producing quarterly communications to Zoho's large volume of analyst and influencer contacts to keep them abreast of major news and upcoming relevant events Partnering with corporate communications team to execute annual analyst events and Zoholics across the globe Proactively sharing critical research with Zoho leadership and key product teams Serving as a key voice for Zoho in front of global influencers and research analysts Maintaining a steady rhythm of communications with key influencers and analysts Occasional travel, international and domestic (5-6 trips a year) Compensation/Benefits: Permanent employees are offered competitive pay and a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States. To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas.
Bilingual Sales Representative - Zoho Finance

Cornwall East, Canada

Are you a dynamic individual with a passion for sales and a knack for communication? Do you thrive in a fast-paced environment and have a desire to contribute to the growth of a leading software company? If so, we have the perfect opportunity for you! What we do: Zoho produces cloud-based solutions for small, medium, and large businesses. Over the past 20 years, our portfolio has grown from a single online word-processing tool to a comprehensive suite of apps that covers an industry-leading range of use cases. With 40+ products on offer—and even more in the pipeline—Zoho is a powerful, integrated business management system. Who we are: Zoho isn't your average tech company. Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts. With US headquarters in Austin, TX and global headquarters in Chennai, India (as well as offices in Silicon Valley, Mexico, Singapore, Japan, China, and the Netherlands) we work across timezones, continents, languages and cultures. What we're looking for: Zoho’s financial suite is at the forefront of innovation in the SaaS industry. As a thriving business unit within our company, Zoho Finance offers a comprehensive range of online applications tailored to meet the financial needs of businesses. Zoho Finance Zoho is seeking a Bilingual Sales Representative for Zoho’s financial suite (Zoho Books, Expense, Inventory, Payroll, Billing, etc.) to our top-tier enterprise customers. You’ll troubleshoot complex issues, deliver proactive support, and work closely with clients to ensure they maximize the value of Zoho’s products. You will be the trusted advisor, helping key accounts maximize their investment in the Zoho ecosystem. Key Responsibilities: We are seeking a bilingual Sales Representative to join our team and support our expansion efforts in Canada. As a key member of our sales team, you will play a crucial role in driving revenue growth and building long-lasting relationships with our customers. Skills: Proven sales experience, preferably in the SAAS industry, with 2 years of experience. Self-motivated and target-oriented, with a strong drive for achieving results. Exceptional negotiation, interpersonal, presentation, and demonstration abilities. Ability to cultivate and maintain long-term customer relationships. Develop and execute effective sales strategies to meet or exceed sales targets. Thorough understanding of our product suite, including features, functionalities, and integrations. Collaborate closely with cross-functional teams to ensure alignment of sales efforts with product enhancements and customer requirements. Mandatory: Professional Proficiency in French and English: Candidates must demonstrate professional written and verbal proficiency in both French and English. This includes the ability to effectively communicate and articulate ideas in both languages. Location: The work is based in-office in Cornwall (Cornwall, ON K6H 7K7). Therefore, relocation to Cornwall is non-negotiable. Candidates must be willing and able to relocate to Cornwall to fulfill this requirement. Job Type: Full-time Pay: Base salary of $55,000.00-$75,000.00 per year, plus commission. Casual dress Dental care Extended health care RRSP match Vision care Monday to Friday work schedule Work Location: In person

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