What is knowledge base software?

In any organization, there's significant and worthwhile information available everywhere. This information can be turned into knowledge and when this knowledge is published systematically, it could become a major source of business growth. Deep drive Zoho Desk's Knowledge Base Software for faster answers, fewer tickets, and happier customers.

How to do portal customization?

In Zoho Desk portal, With HTML and CSS, you can mimic the look and feel of your website on your self-service portals. Explore Knowledge Base Software for faster answers, fewer tickets, and happier customers.

How can I configure SEO for Help Center articles?

Search engines such as Google should be able to crawl your Help Center and its content in their search results. Zoho Desk allows you to enter meta attributes both for the default and other supported languages of your help center. Explore Search Engine Optimization for Help Center

Domain mapping is possible in zoho desk?

Yes, Map your Help Center to your own domain and make it a true extension of your brand. Explore

How Zoho Desk is the industries best knowledge base software?

Help customers help themselves. Zoho Desk is designed to facilitate sharing and integrating knowledge. It acts as a storehouse to collect, organize, analyze, and re-use knowledge that would otherwise be scattered across the organization. Explore how Zoho Desk features helps your business

FEATURES
SELF-SERVICE
KNOWLEDGE BASE

Knowledge creation and management simplified

Build a repository of information to allow your customers and service teams to get help anytime with Zoho Desk's AI-powered knowledge base management system.

How can you benefit?

Provide 24-hour support
Cut down on response times
Offer consistent and accurate service
Notice an increase in agent productivity
Maintain a unified brand image

Organize your Knowledge Base by brand

Make your Knowledge Base user-friendly by creating a separate category for each of your brands and a sub-category for brand-specific topics. Centralise knowledge management by storing all your media content in the Knowledge Base Gallery.

Generate articles with AI

Keep your knowledge base updated quickly by turning past ticket conversations into helpful articles with Zoho Desk's AI, Zia. It also runs a quick grammar check to help you deliver error-free self-service every time.

Speak your customers' languages

Build strong customer relationships by making your Knowledge Base accessible and comprehensible to users around the world. Automatically translate articles to over 50 languages and keep track of every article's translation status with colour-coded identifiers.

Show up for your customers when they search for help

Apply SEO best practices in knowledge base articles to stay on top of your customer's search results and provide them with helpful answers while decreasing your agents' workloads.

Work on articles with ease

Creating articles should be simple. With Zoho Desk, maintain consistency across knowledge resources by using pre-created templates, revert to previous versions to avoid losing work, and streamline approvals by sending articles for review before publishing them.

Bring knowledge where your customers and teams need it

Publish your knowledge base articles on customer and employee self-service portals or use it to power your AI chatbots or Zia Agents and make self-help reliable and convenient for all.

Respond to customer needs

Curate articles that resonate with your community using insightful metrics about each customer's commonly searched-for keywords. Polish existing content by evaluating views, likes, dislikes, article usage metrics, and customer feedback.

Build a powerful knowledge base for
your customers with Zoho Desk

No credit card required.
No software to download.