Build a self-service
experience that your customers Zia Videolove

Your customer's support experience shouldn't be limited by the time of day, ticket volumes, or agent availability. With Zoho Desk's powerful self-service capabilities, open an avenue of support that is easily accessible, efficient, and flexible.

Customer portal

A place where customers
take charge of support

Empower your customers to find answers, discover new possibilities, and track the status of their requests from a centralized location through the help center.

Easily manage your information library

Maintain a user-friendly, updated, and responsive knowledge base by organizing, publishing, and tracking articles and comments in one place.

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Help customers help each other

Simplify customer-to-customer interaction by building a community forum that encourages customers to collaborate and share ideas.

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Keep agent assistance within reach

Make support accessible and effective by giving customers the flexibility to raise a ticket and track it within the self-service portal.

  • Create web forms.
  • Display ticket layouts.
  • Enable live chat.
Knowledge base articles listed in the help center
Knowledge base articles listed in the help center
Live chat with a customer service representative
Embeddable support

Help that moves with
your customers

Take support where your customers are with easy-to-embed, low-code self-service widgets.

Guide customers to the best solution

For questions that are repetitive or require a specific process to resolve, build easy-to-follow chat flows with Guided Conversations.

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Facilitate contextual conversations with AI

At times when your customers or agents are on the lookout for contextual help, Zia comes to the rescue by generating friendly and accurate responses quickly.

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Offer flexibility and choice in one widget

Give your customers the freedom to access your help center, chatbot assistance, or live agent assistance right from one space with the ASAP help widget.

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Mobile ready self-help

Provide self-help capabilities right within your mobile application using Zoho Desk's mobile SDKs.

Zia Answer Bot helps customers with instant responses
Service options displayed in a business's mobile app

Improve with accurate insights

Track commonly asked questions, article performance, community engagement, and other metrics to improve and make self-service the go-to channel for quick and reliable support.

Dashboard showing knowledge base metrics like articles, likes, dislikes, feedback, article usage, and keyword searches.AI dashboard showing anomaly for incoming responsesDashboard showing community metrics like categories, topics, announcements, comments, unique users, and activity trend.
Customization

Self-service that reflects
your brand

Extend your brand experience to your help center with Zoho Desk's powerful customization options.

Localize your help center

Help your customers find answers in the language they speak by enabling your help center in more than 50 languages.

Build multi-brand self-service

Unify your support operations while retaining each brand's identity by building unique self-service experiences for each brand with Zoho Desk.

Provide a secure experience

Avoid spam tickets and provide a safe space for customers to raise and track tickets by managing help center permission levels.

Setup screen showing list of languages with manual and automated translation options
Two help centers with distinct themes matching their brand identities
Help center access management screen showing list of all users

Here's what our customers say

All customers at Cartika have access to a unified portal to manage their infrastructure. By embedding Zoho Desk’s self-service capabilities right into the portal, Cartika ensures that customers have access to a repository of answers to commonly asked questions. Customers can also chat with an AI-based conversation assistant to get answers to their questions immediately.
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Matt Cianfarani,Chief Operating Officer, Cartika

We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place. Using self-service, our customers can look up FAQs and find answers instantly. This ensures that my team is more productive, and that we are able to go to the next level and achieve satisfaction and customer delight.
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Shoaib Qureshi, Head of Customer Service, 5 Paisa

Simplify self-help with Zoho Desk