Unify conversations across channels
Deliver a consistent support experience across 10+ channels with Zoho Desk's unified interface.
Sign Up For FreeAnswer emails with complete context
Convert emails to tickets, collaborate with other teams, automate repetitive tasks, and empower your agents to deliver fast, personalized support.
Learn more
Level up call centre support with cloud telephony
Incorporate phone support but with a more comprehensive view. Receive or make calls, refer to help articles, describe call summaries, and more from a single screen.
Learn more
Support your customers on their favourite messaging apps
Deliver quick service on popular messaging apps by empowering agents with a unified console and offering customers reliable chatbot support.
Learn more
Stay on top of your social media support activity
Monitor brand mentions and posts, and engage with customers publically or through DMs directly from Zoho Desk.
Learn more
Provide real-time assistance via live chat
Make agent assistance easy to access by embedding brand-specific live chat widgets in your website, help center, or mobile apps. No coding required.
Learn more
Collect the essential information with webforms
Capture customer feedback and requests with easy-to-create embeddable web forms.
Learn more
With Zoho's report, specifically the new Zia dashboards,
I am able to watch very closely how my staff is interacting with the customers and predict things as well.
Build better support experiences with Zia!
- Telephony
- Instant Messaging
- Social media
- Live Chat
- Web Forms