Unify conversations across channels
Deliver a consistent support experience across 10+ channels with Zoho Desk's unified interface.
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Answer emails with complete context
Convert emails to tickets, collaborate with other teams, automate repetitive tasks, and empower your agents to deliver fast, personalized support.
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Level up call centre support with cloud telephony
Incorporate phone support but with a more comprehensive view. Receive or make calls, refer to help articles, describe call summaries, and more from a single screen.
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Support your customers on their favourite messaging apps
Deliver quick service on popular messaging apps by empowering agents with a unified console and offering customers reliable chatbot support.
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Stay on top of your social media support activity
Monitor brand mentions and posts, and engage with customers publically or through DMs directly from Zoho Desk.
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Provide real-time assistance via live chat
Make agent assistance easy to access by embedding brand-specific live chat widgets in your website, help center, or mobile apps. No coding required.
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Collect the essential information with webforms
Capture customer feedback and requests with easy-to-create embeddable web forms.
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With Zoho's report, specifically the new Zia dashboards,
I am able to watch very closely how my staff is interacting with the customers and predict things as well.
Build better support experiences with Zia!
- Telephony
- Instant Messaging
- Social media
- Live Chat
- Web Forms