An AI agent for
every support need
There's a lot that goes into helping a customer, from understanding their concern accurately to finding the right words to craft the perfect response. Every step to make your support shine takes effort, and not all of it has to come from your team. Some can be left to your Zia Agents.
Available for early access
Bring your idea of
support to life with the Zia Agent Studio
Describe. Deploy. Support.
For a quick start,
put our pre-built agents to work
Coming Soon
Support Specialist
Got a customer waiting
in line?
Get your Support Specialist to action
Support Specialist
No scripted responses. Only genuine and empathetic conversations.
Key skills
- Understands the customer's concerns.
- Analyzes their sentiment.
- Adapts the response to your customers' needs and sends just the perfect response.
Learning & development
- Trains on your knowledge base.
Capabilities & impact
- Help customers find just the right support.
- Reduce agent workload.
- Deliver instant help.
Resolution Expert
Missing context on the past
ticket-resolution process?
The Resolution Expert gets to work instantly
Resolution Expert
Surfaces the resolution details without the clutter.
Key skills
- Analyzes past conversations.
- Generates a brief on the customer's issue and steps taken to resolve it.
- Logs it all in the resolution tab.
Capabilities & impact
- Access similar tickets.
- Understand the resolution process.
- Improve the knowledge base.
Sentiment Analyst
Seeing more churn than growth?
Sentiment Analyst helps you solve that
Sentiment Analyst
Observes and alerts you of customers likely to leave.
Key skills
- Evaluates your customer's sentiment from past interactions.
- Keeps a tab on customer's happiness levels so far with your business.
- Alerts you about dissatisfied customers.
Capabilities & impact
- Know your customers better than before.
- Turn frustration into satisfaction.
- Reduce churn and build lasting relationships.
Quality Manager
Finding it hard to monitor support quality?
Time to take control with the Quality Manager
Quality Manager
Ensures your team sends high-quality responses every single time.
Key skills
- Analyzes response quality.
- Offers real-time response feedback.
Capabilities & impact
- Helps you maintain high support standards.
- Guides your new and existing customer service reps in the right direction.
Everything you need,
already taken care of
Deploy in under a minute
Build your dream team in no time by just activating the AI agent you need in Zoho Desk.
Scales with you
We're just getting started with Zia Agents, with more on the way to meet your growing support needs.
Layer of trust,
always built-in
Maintain complete control over what information your agents consume and share. We don't use your data to train or fine tune our AI models. With Zia Agents, support your customers backed by a layer of trust always built-in.
Disclaimer: The following capabilities are available for early access to existing customers. General availability and pricing details for Zia Agents will be announced soon.