Learning hub for customer engagement- Zoho SalesIQ

Real-time chatbot use cases

Chatbots, the first line of communication in customer-facing industries, help them take the load off their support teams. It's a powerful addition to every industry as they're cheaper, scalable, and easy to deploy.

What is Conversational AI?

Machines understanding human intent and emotions behind their text/speech inputs and responding to them by imitating fellow humans and building conversations is conversational AI.

What is omnichannel customer service?

Omnichannel service allows customers to engage with businesses via all existing channels and devices for a seamless support experience.

Instant messaging channels for customer communication

Explore the top instant messaging platforms your business can use to communicate with customers for the best engagement experience.

What is customer service automation?

Customer service automation involves automating processes to provide faster, reliable, and efficient support to reduce operating costs and increase productivity.

What is live chat software?

Live chat software is a tool interface that enables conversations between businesses and customers via the chat widget for instant reach out and assistance, irrespective of the medium and devices.

Visitor tracking for website

Visitor tracking demystifies how prospects think and interact with your website, giving you an edge in identifying high-intent buyers and converting them efficiently.

What is Customer Effort Score (CES)?

Customer effort score is the effort your customers put into finding a solution about your product/service or connecting with and getting resolution from your support team.

What is customer experience?

Customer experience describes how customers feel when interacting with, understanding, and perceiving your product, including their overall impressions even when they are not actively using it.

What is customer engagement?

Customer engagement is a consistent, strategic process that builds meaningful relationships beyond transactions, earning customer trust, long-term support, and lasting loyalty.

What is customer engagement model?

A customer engagement model is the strategy businesses use to build a framework for their prospects/customers to engage them at any interaction point in their journey, as well as the plan of action to respond effectively to the engagement.

Integrate CRM with live chat software

CRM with live chat software play a crucial role in providing marketing and sales departments a 360-degree, happy and satisfied engagement experience.

AI chatbots - Privacy and security

AI chatbots transform customer interactions but raise serious privacy and security concerns around transparent data handling, consent, and access controls.

7 live chat challenges and how to avoid them

Live chat drives instant connections, but behind every seamless chat lies hidden complexity. This article uncovers seven major challenges that can break customer trust and reveals smart, AI-powered strategies to overcome them.

Chatbot software for small businesses

Chatbots help small businesses automate customer interactions, reduce costs, and improve service efficiency. This article explores their benefits, use cases, and steps to implement them effectively.

How to measure ROI for chatbots in 5 steps

Learn the five-step framework to calculate true chatbot ROI, from total cost of ownership to revenue influence, and discover how to turn your chatbot into a measurable revenue driver.

Chatbot metrics: The complete guide to measuring engagement success

Chatbot metrics turn conversations into measurable business value by tracking engagement, resolution quality, and impact on growth. This guide breaks down the must-track chatbot metrics, common challenges, and proven strategies to optimise your bot's performance.

Key dos and don’ts in chatbot development for 2025

Discover the top dos and don’ts in chatbot development for 2025. Build smarter bots that engage, convert, and deliver seamless customer experiences.

Top 7 benefits of website visitor tracking software for your business

Visitor tracking software reveals who’s visiting your website and what they’re doing. It helps convert visitors into leads through real-time insights and engagement data.

Why choose chatbot software?

Explore the top reasons to choose chatbots for your business and how they assist businesses across departments in reducing cost, increasing operational efficiency, and customer satisfaction.

Top 10 benefits of using live chat on websites for customer service

Having a live chat solution for your business' website is no longer an option today; it is necessary to keep your customers happy and engaged. We’ll take you through the top 10 benefits of using live chat for your business, and how it can help you build trust, talk to customers in real-time, and grow faster.

Top live chat metrics and KPIs to improve customer support

Setting up live chat for your business is not a one-and-done task. It requires constant monitoring and optimization to ensure that your live chat operation consistently exceeds customer expectations. Explore our comprehensive list of essential live chat metrics and KPIs, plus actionable tips to improve them.

15+ essential chatbot statistics you should know in 2025

Explore the top chatbot statistics related to usage, adoption, growth, effectiveness, etc., which businesses should know.

Conversational AI examples and use cases in 2026

Discover real-world conversational AI use cases and examples across industries. Learn how businesses leverage conversational AI to drive growth and efficiency.

Chatbot best practices you should know in 2025

Creating a chatbot that actually helps your business takes more than just plugging in some scripts. Understand the latest chatbot best practices to create engaging, efficient, and customer-focused conversational experiences with chatbots.

Essential chatbot features to look for in 2025

Choosing the right chatbot software in 2025 means looking beyond basic automation capabilities. Discover all the must-have chatbot features to drive smarter conversations, improve customer experience, and accelerate business growth.

Live chat implementation checklists for businesses

Explore the essential live chat checklists for businesses and how they help streamline implementation, optimize team readiness, enhance customer experience, and track performance effectively.

100+ live chat templates for sales and customer service

Explore a wide range of ready-to-use, customizable live chat templates designed to cover almost all scenarios in sales and customer service—from greeting new leads and answering product inquiries to resolving support issues and handling complaints.

How a chatbot works: A complete guide

Discover how chatbots work, from AI and NLP to automation. Learn how they process queries and streamline business communication.

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